FlatNo 114 Lootha
Mob No. +971 552658118
To be an assetforthe organization Iworkandcontribute towardsitsguestforexcellence.In
additiontobe growingfromthe current level throughcourtesyandcompetence withwarm,
caring andteam basedculture. Provide unique experience to guests, whichultimatelycreate
the maximumrevenue tothe concerned organization.Dedicatedtothe dynamicsof a team
environmentwiththe abilitytocontribute expertise andleadership directives.
PursuingMBA (Distance Learning) in Hospitality fromWelingkarCollege India
Graduate in B.COM fromMumbai University with74% in2010.
Savoy Group of HotelsDubai
PromotedasFront Office /ReservationsSupervisor:September2013 Till Date.
Effectivelymanage dailyfront desk,cashierdesk,andconcierge.
Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.
Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof our
Verifyall cashierclosuresof FrontDeskAgentsonshiftendforbillingandattachment
Maintainan awarenessof rate levelstobe soldona dailybasisandthe occupancylevels
Ensure all guestregistrationsare completedandcorrespondwithOperaPMSguest
OversawreservationsandgroupreservationsintoPMS,andensure all formsandreports
Correspondingto the Emails andadheringtocall standards.
Openand close the availabilityasandwhenrequiredof hotelinall the GDS channels,IDS
channels and on the hotel website.
Configuring rates on the hotels property management system.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Savoy Group of HotelsDubai
GuestService AgentFrontDesk/Reservations:September2011 to September2013
Handling Check In & Check Out.
Co-ordinate with group leaders & conference coordinators for allotment of rooms.
Assisted customers with check-ins and checkouts and dealt with the complaints of our
new hotel. .
Room orientation and property round for guest arriving for the first time
Monitor adherence to safety, hygiene and cleanliness standards.
To ensure all complaints and requests are promptly and efficiently dealt by way of
communication and delegation.
A complete understanding of the Savoy policies and procedures and service standards
and detail knowledge of the hotel facilities.
VITS MUMBAI KAMAT HOTEL LIMITED (198 rooms)
GuestService Supervisor:May 2010 August2011
Co-ordinate withgroupleaders&conference coordinatorsforallotmentof
complaintsof ournew hotel. .
To ensure all complaintsandrequestsare promptlyandefficientlydealtby
Workingonpropertymanagementsystemslike IDS,WINHMSand TYCOON.
MS Word, MS PowerPoint,Excel
EXTRA CURRICULAR ACTIVITIES
Age:27 Years (04/01/89)
Language Known:English, Hindi,Punjabi ,Gujarati ,Arabic(BasicSpeaking)
1. Mr. Usman Sadekar
SavoyGroup of Hotel.