Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.



Published on

  • Be the first to comment

  • Be the first to like this


  1. 1. Nikhil M.Sondhi FlatNo 114 Lootha RollaStreet,BurDubai Dubai,UAE Mob No. +971 552658118 Summary: To be an assetforthe organization Iworkandcontribute towardsitsguestforexcellence.In additiontobe growingfromthe current level throughcourtesyandcompetence withwarm, caring andteam basedculture. Provide unique experience to guests, whichultimatelycreate the maximumrevenue tothe concerned organization.Dedicatedtothe dynamicsof a team environmentwiththe abilitytocontribute expertise andleadership directives. EDUCATION  PursuingMBA (Distance Learning) in Hospitality fromWelingkarCollege India  Graduate in B.COM fromMumbai University with74% in2010. EMPLOYMENT  Savoy Group of HotelsDubai PromotedasFront Office /ReservationsSupervisor:September2013 Till Date.  Effectivelymanage dailyfront desk,cashierdesk,andconcierge.  Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.  Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof our newhotel.  MaintainingMonthlyandweeklyreportsof FrontOffice/ReservationforMeetings.  Monitoronline channelsratesforpeakperiods.  Verifyall cashierclosuresof FrontDeskAgentsonshiftendforbillingandattachment accuracy  Maintaingoodworkingrelationshipwithall FrontOfficeemployeeswithparticular emphasisonFrontDeskAgentsandGuestServices  Maintainan awarenessof rate levelstobe soldona dailybasisandthe occupancylevels  Ensure all guestregistrationsare completedandcorrespondwithOperaPMSguest information  HandlingReservationsand onlinebookings.  OversawreservationsandgroupreservationsintoPMS,andensure all formsandreports
  2. 2. are completed.  Correspondingto the Emails andadheringtocall standards.  Openand close the availabilityasandwhenrequiredof hotelinall the GDS channels,IDS channels and on the hotel website.  Configuring rates on the hotels property management system.  Tracks future room availabilities on the basis of reservations.  Helps develop room revenue and occupancy forecasts.  Savoy Group of HotelsDubai GuestService AgentFrontDesk/Reservations:September2011 to September2013  Handling Check In & Check Out.  Co-ordinate with group leaders & conference coordinators for allotment of rooms.  Assisted customers with check-ins and checkouts and dealt with the complaints of our new hotel. .  Room orientation and property round for guest arriving for the first time  Monitor adherence to safety, hygiene and cleanliness standards.  To ensure all complaints and requests are promptly and efficiently dealt by way of communication and delegation.  A complete understanding of the Savoy policies and procedures and service standards and detail knowledge of the hotel facilities.  VITS MUMBAI KAMAT HOTEL LIMITED (198 rooms) GuestService Supervisor:May 2010 August2011  HandlingCheckIn& CheckOut.  Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.  Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof ournew hotel. .  Roomorientationandpropertyroundforguestarrivingforthe firsttime  Monitoradherence tosafety,hygieneandcleanlinessstandards.  To ensure all complaintsandrequestsare promptlyandefficientlydealtby wayof communicationanddelegation.
  3. 3. COMPUTER KNOWLEDGE Workingonpropertymanagementsystemslike IDS,WINHMSand TYCOON. WorkingonPOSSystemMicros-9700, Infrasys. Workingoncomplaintmanagementsystem, Escape. MS Word, MS PowerPoint,Excel EXTRA CURRICULAR ACTIVITIES ListeningtoMusic,PlayingCricketandFootball. PERSONAL DETAILS  Age:27 Years (04/01/89)  Sex:Male  Marital Status:Single  Language Known:English, Hindi,Punjabi ,Gujarati ,Arabic(BasicSpeaking) REFERENCES 1. Mr. Usman Sadekar FrontOffice Manager SavoyGroup of Hotel. Nikhil M.Sondhi.