1. Nicolas A. Costa
2660 Melbourne Lane 224.704.6291(M)
Lake in the Hills, IL 60156 Nico.Costa@me.com 847.669.2250 (H)
OBJECTIVE
To challenge myself daily, striving to exceed all expectations of future employer; will not settle for mediocrity.
Performing to the best of my ability in each of the many future job functions, and to have the ability to display
pride in the company I work for.
PROFESSIONAL EXPERIENCE
Life Time Fitness 12/2015 to Current
The healthy way of life company
Facility Technician, St. Charles, IL
Primary responsibility was to understand the mechanics ofall fitness equipment on premises as well as a
good understanding ofall other equipment, i.e., pool pumps, filters, HVAC, plumbing, IT networking,
Audio/visual, etc.. Functions included proper preventative maintenance/repair ofall equipment, ordering
of supplies and understanding warranty repair. Also coordinating third party vendors for anything
requiring us to do so.
• Employee of the month – Recognized as one of the employee who had shown the most amount of work ethic
and dedication to complete daily tasks.
• Multi-club technician – Given the opportunity to be a “traveling-technician” who is given the opportunity
for unlimited overtime to assist in the upkeep of surrounding clubs. (Came with a pay increase).
• Multi-vendor certified - Finished certification courses to do work on equipment required more complex
schematics as well as a personal contact for all business inquires.
AT&T 8/2013 to 6/2015
Ranked the largest and most reliable wireless carrier by J.D. Powers and Associates 2014
Premises Technician, St. Charles, IL
Primary responsibility was to have product knowledge regarding all products AT&T has to offer, provide
outstanding customer service, knowledge ofhowto complete newinstalls and wirework as well as the
repair of terminals and outside wiring/grounding. Knowledge ofcompleting in depth documentation of
each work site and making sure everything was completed on each and every job. Have to have the ability
to work long hours as well as completing jobs in all weather conditions.
• Top Performer – Recognized as one of the TOP performers of daily jobs, also formally recognized for
providing excellent customer service, and consistently striving to exceed expectations.
• Product Knowledge – Responsible forkeeping up to date on a variety of different products and features
associated to better fit the customers needs.
• Chronic Repair Specialist- Responsible for training and demonstrating product knowledge to the other
members of my team, making sure that I share my knowledge of the devices with my teamto result in a
successful reoccurring repair jobs.
US Cellular 1/2012 to 8/2013
Ranked first among cellular carriers for the 13th time in a row by J.D. Powers and Associates.

2. Retail Wireless Consultant, South Elgin, IL
Primary responsibility was providing outstanding customer service to maintain US Cellulars reputation as
a company. Evaluate a proper needs assessment for each customer fitting an option that would cover their
every need as well be the bestbenefit to the individual. Also creating clientele and being flexible with
schedule to go above and beyond for each customer.
• Top Performance – Recognized as one of the TOP performers of daily tasks, also formally recognized for
providing excellent customer service, and consistently striving to exceed expectations.
• Product Knowledge – Responsible forkeeping up to date on a variety of different products and features
associated to better fit the customers needs.
• Tablet and ModemSpecialist-Responsible for training and demonstrating product knowledge to the other
members of my team, making sure that I share my knowledge of the devices with my teamto result in a
successful store operation.
Verizon Wireless 10/2010 to 11/2011
The Nation’s Largest, Most reliable network, revolutionizing the wireless industry.
Technical Support Coordinator, Elgin, IL
Primary responsibility was assessing the various problems ranging from network to device as well as
multiple different operating systems, while maintaining efficiency and resolutions for customers.
• Trainer – Assumed all responsibilities for the training, assistance, and ramp up of all new associates.
• Product Knowledge – Required to keep up to date on the over 650 different devices as well as utilizing the
tools to troubleshoot and resolve issues.
• Systems Expert – Responsible for staying on top of the newest of technology and various different servers, all
while maintaining Network knowledge.
EDUCATION
Huntley High School, Huntley, IL. 2003-2007 (Received Diploma)
McHenry County College, Crystal Lake, IL. 2007-2009 (Associates in Science)
SKILLS
• Skillful at navigating computers and operating various software
• Able to read and write college level Spanish
• Extremely outgoing and a great problem solver
• Easily sociable and intelligent in networking
• Knowledge of wiring, voltage, installations/repairs, and great customer service abilities