1. Timothy Allore
19962 WAKENDEN
Redford, MI 48240-1119
(313) 537-9222
(313) 318-5452
timallore@sbcglobal.net
OBJECTIVE
I am seeking a position where I can utilize my customer service & computer and printer repair
skills so I can save time and money to your organization.
QUALIFICATIONS
• A+ certified 1998 and 2009, Network + 2010, 1 year experience using Remedy program
• Dell D.C.S.E certified 2009
• 4 Dell Customer Satisfaction Awards
• Serviced F.B.I, A.T.F, I.R.S., S.S.A., F.I.A. and Treasury Dept. in Detroit for over 10 years
SKILLS AND ABILITIES
Executed and delivered customer service to 8 customers daily for over 13 years at Unisys
4 Customer Satisfaction Awards from Dell / Unisys
Scoring 100% daily for 1 month on customer satisfaction surveys.
• Assisted on a Windows 7 refresh project involving assist and transfer of user data back to
their freshly installed machines.
EMPLOYMENT HISTORY
Lexmark – Core Technology Detroit 09/ 2015 02/ 2016
Contracted as a field service Sr. printer support tech for Lexmark to provide Lexmark printer hardware
onsite warranty support to customers in Wayne Oakland and Macomb Counties in Michigan. Fixed
printers for Chase Bank, Social Security and Macy department stores along with other Lexmark
customers needing onsite warranty Lexmark hardware support.
Xerox – Randstad Printer install Tech at Chrysler Headquarters Auburn Hills 12/ 2013 - 07/ 2015
Contracting at Chrysler working for Xerox Inventory specialist and Install project tech at Wayne State
University in 2015 and Installing printer project at Chrysler Headquarters Auburn Hills, Michigan.
Continuing on a Xerox roll out project where we assisted Installing Xerox printers and removed HP
printers at the Chrysler Headquarters in Auburn Hills Michigan. Included setting of Internet protocol,
subnet mask and gateway address.
CompuCom - ITWS Retail repair tech 08/ 2014 - 11/2014
Server, Pc repair with some Lexmark printer repair.
Involved in Aetna laptop install project installed laptops and docking stations with monitors to 55 users in
downtown Detroit. Field service tech position where I serviced 18 Wayne, Oakland, and Macomb county
Walmart and Sam Club stores in Michigan. Replaced routers and switches along with hard drives in the
server rooms. Troubleshoot hardware problem in the store server rooms and on customers training room.
Fixed HP 7900, Dell 7010 and 4800-722-23 registers in the store, debit readers, cash drawers, locks,
keyboards and receipt printer replacement when they needed replacement.
Retail register repair tech 02/2014 – 04//2014
CompuTech retail repair tech, contractor at NCR servicing Walmart, Sam Club, Dick Sporting Goods Ulta
Salon, Sephora Salon, Target and Meijer stores. Replaced receipt printers, repaired Lexmark printer
fusers and rollers at K-Mart, Ingenico credit card readers along with Verifone credit card readers at

2. EDUCATION
A+ and Network + Certified - Desktop services
New Horizons- Livonia, MI
2 year Diploma, Graduated - Electronic Engineering Technology
Nation Institute Technology (R.E.T.S.)Livonia, MI
High School Diploma - General Studies
Allen Park High School, MI
CERTIFICATES / LICENSES
Walmart. Replaced system boards and memory on IBM registers at Walmart along with 7350 self-
checkout receipt printers at Home Depot. Reprogram and troubleshoot scale scanner issues, replaced
ups on registers along with scale glass on scales at Meijer. Tested registers hand scanner & scanners
with scales and credit card readers with pen functionality at all Walmart Sam Club stores in Wayne
Oakland and Macomb County in Michigan.
Danlaw Intern working at Harman Becker in Farmington Hills, Mi 09/2012 - 06/2013
Software Engineer Intern
Sanity software verification testing on new 2014 Chrysler and Fiat car radios head units.
Tested in and out of vehicles included Am, FM, XM, Blue Tooth, Phones such as I phone 5 and Galaxy 3
, Navigation software testing, voice recognition testing and used trace client software to record errors that
were found while running tests on head units. Picked up and drop off cars at Chrysler Headquarters for
testing at out office in Farmington Hills.
.
Computer Specialist, 01/2012 - 06/2012
Independent Project Consultant/Smart Source/Apex, Redford, MI
Laptop encryption at St John Hospital System for 6 weeks, Windows 7 refresh 1 day project Blue
Cross in Detroit, Inventory of printers copy machines and fax machines at Beaumont Hospital for
4 days in Royal Oak, Michigan,3 day printer install project at Ford Motor Co in Dearborn,
Michigan and computer install projects on weekends at Chase Bank locations in Detroit, Michigan
and a 6 week project fixing and repairing smart boards at Chippewa Valley Schools
Computer tech/ pc and printer Installs, 12/10 - 12/11
Contractor/BPI at U of M Hospital Ann Arbor, Ann Arbor, MI
Break-fix computer hardware support, laptop repair, desktop support, software support and
printer support depot repair at University of Michigan Hospital. Staged pc and laptop systems for
deployment to users’ locations at U of M local network locations. HP printer repair at U of M
health M.C.I.T. customers locations needing hardware support. Install computers and printers,
moved computers from old Mott Hospital to the new Mott Children Hospital in Ann Arbor
Michigan.
Computer Service Technician 6, 11/97 - 05/09
Unisys, Plymouth, MI
Hardware support for government install projects for S.S.A. and F.I.A installed Unisys brand
computers and Lexmark Printers at branch offices in Wayne Oakland and Macomb County .and
provided warranty break-fix hardware support to them for 5 years. Serviced Unisys multi-vendor
contracts for: Dell, Gateway, HP, IBM, Micron, Toshiba and Lexmark printer provided warranty
break-fix and hardware support to customers needing assistance in the Detroit Metro area. Break
fix warranty support on Dell, and software support on Micron Computer products included
reinstalling Windows XP and all software that was purchased when the user computer was
purchased including Microsoft office and all drivers and modems for dialup internet access.
PC Tech, Dell service tech, 5/95 - 11/97
Kelly Services/ at Unisys, Southfield, MI
Assisted on government install projects for F.I.A. (Welfare Office) and Social Security offices in
the Detroit area & provided warranty break-fix hardware support after the project was completed
for 5 years.

3. A+ Certified 1997, 2009 COMPTIA, MI
Network + Certified 2010 COMPTIA, MI
Dell 2009 Desktop, Laptop 2009 Dell