1. Cody Williams
SUMMARY
IT professional with 4+ years of technical support experience whichincludes VPNissues, application
support, troubleshooting, configuring and installing Windows, Mac and Mobile Operating Systems 1+
years of troubleshooting experience with Exchange, Microsoftserver 2008, Citrix and remote desktop
support. Cody also has 3+ years of experience in leadership roles, handling escalations, providing training
to new team members and 6+ months of experience with VMware.
TECHNICALSKILLS:
 MicrosoftOffice2000/2003/2007/2010/2013
 MicrosoftOutlook
 Windows OS (95/98/2000/ME/XP/Vista/7/8)
 Mac OS
 Mobile OS (Mac, Android, and Windows)
PROFESSIONALEXPERIENCE
TimeWarnerCable(NowSpectrum/CharterCommunications)Aug2016 – Present
CustomerServiceRepresentative
 Managedandprioritizedinboundcalls
 Assistedwithissuesbasedaroundseveral differentmodelsofcableboxes
 Providedbasicsupportformodems andmodem/routers
 Providedbasicsupportforhomelandlineissues
 Answeredquestionsforcustomerbillingissues
Dell Inc. - Lincoln,NE Oct 2014– Jun 2016
Technical SupportAnalyst
 On boarded and trained new agents whowould provide remote support for the Mount Sinai
Medical Center in New York City.
 Managed and prioritized inbound calls, emails, and ticket routing
 Supported Windows Server 2003, 2008 (R2) and 2012
 Assisted in Windows Server migrations and upgrades
 Assisted migrating Exchange from 2007 to 2010
 Assisted in the planning, execution, and direct user support formultiple Active Directory
 Mergers.
 Assisted withgroup policies, individual user accounts,and security groups using Active
Directory
 Assisted withtelecom issues such as line and sound issues, handset, headset, and receiver
issues, and advised the customer on best course of action whether it be replacement of
hardwire or lines.

2.  Application support included Cerner, eIDX,GE Centricity, MicrosoftOffice,and several other
clinical applications.
Crossmark -Lincoln,NE Mar2014– Oct 2014
EventsSpecialist
 Demo correctproduct in Wal-Mart Stores
 Handle and prepare foodsafely
 Interact with customers about demoed product
Wal-MartStoresInc. – Columbus Sep2012– Dec2012
Photo Lab Technician
 Clean and maintain printers, workarea, and kiosks
 Operate cash register
 Performduties for Site to Store
 Greet and take care of customers properly
B&C Electrical ServicesLLC -Lincoln,NE Jul 2009 – Jul 2012
ElectricianApprentice
 Ensure proper PPE and tools were available forthe jobsite
 Ensure correct supplies such as lights and fixtures got to correct site
 Maintain safe workpractices
 Run e-bay store and ensure correcttools/electrical supplies were sold
NE ArmyNational Guard - Lincoln,NE Aug2006 – Feb 2016
ElectronicsTechnician
 Inventory and maintain job orders in accordance withtechnical manuals
 Live and uphold the Army Values
 Maintain fire prevention equipment i.e., extinguishers, and ensure vehicles and shops are safe