1. Matthew Carlisle
Indianapolis,IN
mattscarlisle@gmail.com – 317-408-0961
WORK EXPERIENCE
NOC TechnicianTier II
LightBoundLLC Inc.
March 2014 - Current
Responsibilities:
Editconfigurationinswitches,routers,ASA's,andPBX'saswell asmake DNS changes
Train TierI techsand answerquestions
Communicate directlywithcustomersbyphone totroubleshootissues
Talk to some customersinpersontogrant accessto the datacenterwhenneeded
Documentmywork
Service Desk Analyst
Bell Techlogix,Inc
Indianapolis,IN
October2013 to March 2014
Responsibilities:
Helpdeskagenton corporate share team
Answercallsfromclientsandtroubleshootproblemsforthe clients
SkillsUsed:
Customerservice
Active Directory
Remote assistance/desktop
Ticketdocumentation
Troubleshootingvarioustechnical problems
Press Operator
NTN Driveshaft, Inc
Columbus,IN
April 2011 to October2013
Responsibilities:
PerformQualitychecksandchangeovers
Change and maintain equipmentasneeded
Train newemployees
Documentproduction,problems,andprocessesusedtofix problems
Machine Operator Trainer
Ditech, Inc
Columbus,IN

2. 2009 to 2011
Trainer and Shift Manager
Taco Bell
Columbus,IN
2005 to 2008
Information Technology Training
My Computer Career
-
Indianapolis,IN
2013 to 2014
SKILLS
InstallingandtroubleshootingPChardware andsoftware;Configurationandinstallationof WindowsXP,
Vista,and7; MaintainingandTroubleshootingcomputerandnetworkissues;Performingpreventative
maintenance onPC;Installing,maintaining,troubleshooting,anduninstallingsoftware;Troubleshooting
networkconnectivityissues;TroubleshootingPOSsystems;Customerservice;Teamwork;Maintaininga
positive andorganizedworkenvironment;Leadership;Communication(bothverbalandwritten)
CERTIFICATIONS
CompTIA A+
July2013 to July2016
MTA (WindowsOperatingSystemFundamentals)
MTA (NetworkingFundamentals)
CompTIA Network+
October 2013 to October 2016