This document is a resume for Longe Joy Ekemeren. It summarizes her educational and professional background. She has a BSc in Computer Science and certifications in Risk and Information Systems Control. Her experience includes working as a Helpdesk Administrator at Warri Refining and Petrochemical Company, where she resolved customer issues, maintained networking infrastructure, and diagnosed hardware and software problems. Her skills include strong communication, client relations, and being results-oriented.

1. LONGE JOY EKEMEREN
5, Mughelle off ovie palace road, effurun warri, delta state. 08168199976. Jelworld4eva@yahoo.com
PERSONAL INFORMATION
 A strong academic background in IT combined with excellent internship experience as a
help-desk analyst.
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-
effectively resolve challenging technical issues.
 Quickly learn and master new technology; equally successful in both team and self-
directed settings; and proficient in a range of computer systems, languages, tools and testing
methodologies.
EDUCATION
Ambrose Alli University
St.Maria Goretti Girls School
Ase Nursery And Primary School
Ekpoma, Edo State 2007 - 2012
Benin City, Edo State 1999 - 2005
Afuze, Edo State 1992 - 1998
SKILLS
• Exceptional communication skills
• MS Windows proficient
• Strong client relations
• Results-oriented
• Certified in Risk and Information Systems Control
• Effective multi-tasker
• Data analysis
• Team player
• LAN and WAN expertise
• Superb interpersonal skills
• Meticulous record-keeper
• Decisive
IT EXPERIENCE
HELPDESK ADMINISTRATOR
Warri Refining and Petrochemical Company, Ekpan, Warri.
 Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
 Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
 Incorporated feedback and recommendations from other staff members when modifying
software.
 Troubleshot and maintained all networking devices and infrastructure across the enterprise
including switches, routers and firewalls.

2.  Diagnosed system hardware and software problems
 Completed remote repairs involving software solutions and hardware repairs.
ACCOMPLISHMENTS
• Conflict Resolution
o Responsible for handling customer account inquiries, accurately providing
information to ensure resolution of product/service complaints and customer
satisfaction.
o Customer Relations
 Earned highest marks for customer satisfaction, company-wide.
o Customer Service
 Consistently received positive feedback from guests and created repeat
business by developing long-term relationships with customers.
 Handled guest complaints, maintaining a positive dining experience for
all rest.
• Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure
customer satisfaction.
CERTIFICATION
N.Y.S.C EXEMPTION 2012
B.Sc Computer Science 2012
W.A.S.S.C.E 2005