1. LONGE JOY EKEMEREN
5, Mughelle off ovie palace road, effurun warri, delta state. 08168199976. Jelworld4eva@yahoo.com
PERSONAL INFORMATION
 A strong academic background in IT combined with excellent internship experience as a
help-desk analyst.
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-
effectively resolve challenging technical issues.
 Quickly learn and master new technology; equally successful in both team and self-
directed settings; and proficient in a range of computer systems, languages, tools and testing
methodologies.
EDUCATION
Ambrose Alli University
St.Maria Goretti Girls School
Ase Nursery And Primary School
Ekpoma, Edo State 2007 - 2012
Benin City, Edo State 1999 - 2005
Afuze, Edo State 1992 - 1998
SKILLS
• Exceptional communication skills
• MS Windows proficient
• Strong client relations
• Results-oriented
• Certified in Risk and Information Systems Control
• Effective multi-tasker
• Data analysis
• Team player
• LAN and WAN expertise
• Superb interpersonal skills
• Meticulous record-keeper
• Decisive
IT EXPERIENCE
HELPDESK ADMINISTRATOR
Warri Refining and Petrochemical Company, Ekpan, Warri.
 Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
 Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
 Incorporated feedback and recommendations from other staff members when modifying
software.
 Troubleshot and maintained all networking devices and infrastructure across the enterprise
including switches, routers and firewalls.

2.  Diagnosed system hardware and software problems
 Completed remote repairs involving software solutions and hardware repairs.
ACCOMPLISHMENTS
• Conflict Resolution
o Responsible for handling customer account inquiries, accurately providing
information to ensure resolution of product/service complaints and customer
satisfaction.
o Customer Relations
 Earned highest marks for customer satisfaction, company-wide.
o Customer Service
 Consistently received positive feedback from guests and created repeat
business by developing long-term relationships with customers.
 Handled guest complaints, maintaining a positive dining experience for
all rest.
• Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure
customer satisfaction.
CERTIFICATION
N.Y.S.C EXEMPTION 2012
B.Sc Computer Science 2012
W.A.S.S.C.E 2005