1. CHRISTOPHER W. GLAST
16406 Eddinger Road  Bowie, MD 20716
301-860-0195 (Home)  301-213-6460 (Cell)  cglast2424@yahoo.com 
Technical professional with 18 years of experience in the telecommunications industry. In depth experience motivating large teams and
maximizing productivity while remaining cost efficient. Proven ability to perform well under pressure with excellent leadership, management,
communication, customer service, problem solving and analytical skills. Consistent record of managing multiple tasks, planning and organizing
various strategies in an effort to achieve collaborative goals and secure customer loyalty. Reputation for strong work ethic, high energy level,
flexibility, and consistent commitment to exceeding core mission and vision objectives ethically. Core competencies:
Problem Solving  Strategic Planning  Project/Event Planning  Project Management  Telecommunications
 Program Analysis  Customer & Personal Service  Leadership  Administration & Management
PROFESSIONAL EXPERIENCE
Patriot Staffing, LLC/ Maintech, Inc. Ashburn, VA April 2016 – Present
Maintech, Inc., headquartered in Cranford, New Jersey, is an independent service organization with an impeccable reputation of providing world-
class infrastructure support to corporate IT enterprise-level organizations and small to mid-sized companies worldwide. Maintech, Inc.
employees expertly-skilled technicians, account managers, and subject matter experts who are seamlessly integrated into the IT operations of
their client base companies.
Job Title: Data Center Technician
 Manage and perform all critical and non-critical processes and participate in various predictive maintenance programs to ensure all work is
performed within timeframe and in accordance with capacity demands.
 Supervise and maintain comprehensive workflow and ticketing system, processing all service request and providing resolution to achieve
required goals.
 Install and remove hosts/servers/network per tickets assigned to our remedy queue to include racking and un-racking servers, running fiber
and CAT-6 cables and troubleshooting installation and maintenance issues.
 Assist senior level engineers and off-shore remote departments with troubleshooting customer issues as well as contacting Tier 2 technical
personnel as required for critical outages.
 Maintain inventory for equipment to include receiving packages and equipment and scheduling the shipping/receiving dock to accept
packages.
 Ensure all work is in accordance with local, state and Federal regulations.
Verizon, Inc. Silver Spring, MD/Clinton, MD July 2013 – December 2015
Verizon Communications Inc., headquartered in New York, is a global leader in delivering broadband and other wireless and wir eline
communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America’s most reliable
wireless network, with nearly 103 million retail connections nationwide. Verizon also provides converged communications, information and
entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than
150 countries. A Dow 30 company with more than $120 billion in 2013 revenues, Verizon employs a diverse workforce of 176,800.
Job Title: Local Manager
 Manage a team of 14 unionized telecom technicians responsible for providing fiber installation and maintenance, cable maintenance to a
diverse customer base for Montgomery County Maryland.
 Manage daily field operations as they relate to productivity, quality, safety and cost containment.
 Coordinate and perform a wide variety of administrative and management functions essential to daily operations, including but not limited to
developmental training, budget, logistics, human resources and labor relations.
 Provide operational support to all internal departments as well as maintain interaction with several external facets of the community in an
effort to address any current or future telecommunications concerns.

2. 2 | P a g e
Verizon, Inc. Washington, DC October 2000 – July 2013
Job Title: Local Manager
 Manage a team of 18 unionized telecom technicians responsible for providing installation and maintenance, air pressure and cable
maintenance to a diverse customer base across the Washington, DC area.
 Responsible for coordinating splicing, locating and troubleshooting of copper cables in connection with the installation, rearrangement and
repair of aerial/buried/underground outside plant facilities.
 Manage daily field operations as they relate to productivity, quality, safety and cost containment.
 Coordinate and perform a wide variety of administrative and management functions essential to daily operations, including but not limited to
developmental training, budget, logistics, human resources and labor relations.
 Responsible for maintaining acceptable customer service levels as well as creating functional yet cost effective methods of improving on
internal measurements as they relate to quality and productivity.
 Manage emergency response efforts for major service outages and interruptions.
 Provide operational support to all internal departments as well as maintain interaction with several external facets of the community in an
effort to address any current or future telecommunications concerns.
Verizon (formerly Bell Atlantic) Bronx, New York March 1997 – October 2000
Job Title: Team Leader/Administrative Foreman
 Led a diverse team of 18 special unionized Cable Maintenance and Pressure technicians in all aspects of installation, repair and
maintenance of outside plant telecom facilities.
 Responsible for turn-up test and maintenance of remote end Digital Loop Carrier systems, including support for field side DS1, DS3, and
OCN facilities.
 Maintained outside plant support for the installation and maintenance of all 2 and 4 wire T-1 circuits and DS-1 service within local footprint.
 Responsible for maintaining the integrity of the centrally monitored outside plant air pressure system, including but not limited to repair,
preventive maintenance and system analysis.
 Performed quality, compliance and safety reviews as well as provided coaching and feedback to all direct reports.
 Responsible for efficiently coordinating the provisioning and maintenance of voice and data services for all customers within defined local
footprint.
 Managed compliance and developmental training relating to individual safety, work quality and productivity performance for all reporting
people.
 Responsible for maintaining acceptable customer service levels as well as improving on internal measurements as they relate to quality
and cost efficiency.
 Provided operational support to multiple areas, including engineering, construction and business operations.
EDUCATION & CREDENTIALS
B.S. Degree in Marketing, Moorehead State University, Moorehead, Minnesota, May 1992
TECHNICAL SKILLS & CERTIFICATIONS
MS Office (Word, Excel, PowerPoint); MS Outlook; Windows; Lotus Notes, Verizon Systems: WFADO; PMAP; AMTS; SABIT; and VZLearn
Registered Telecommunications Safety Officer - OSHA