Operations Manager

1. TELECOMMUNICATIONS
Resume
A PERSON WITH A LOVE OF LIFE
AND FAMILY AND THE ROAD LESS
TRAVELED.
Hight, Freddy D

2. FREDDY HIGHT
10400 County Road 8110 Rolla, Missouri, 65401 (573) 368 6559 freddyhight@gmail.com
WORK EXPERIENCE
Windstream Communications, Inc., MO
Local Manager Operations, Oct 2013 – present
 I am responsible for the running of the daily operations in Thirty ILEC serving areas and supporting numerous
CLEC areas in the state of Missouri.
 Which includes supervising four network and eleven customer service technicians including customer service, safety
and security,production cost and containment, expense reduction, increased revenues and training.
 Supervise technicians in the installation and repair of residential and small business services.
 Supervise Network technicians in the installation and repair of Data and Voice switching services.Coordinating
daily work schedules to meet the demand of the workload.
 Coach and direct Customer Service & Network technicians for productivity improvements and continued
efficiencies.
 Coordinate vehicle maintenance for direct reports.Perform daily, weekly, monthly, quarterly and annual inspections
and evaluations for technicians.
 Work with other support groups such as Engineering groups,NOC centers and Project Coordinators. Manage a
quality service level for medium to large businesses.
Network Tech II, Jun 2010 – Oct 2013
 Responsible for routine and non-routine installation, maintenance, and repair activities for network systems in six
Windstream Central Offices in Missouri.
 Worked with numerous vender equipment including but not limited to Cisco, Juniper, Adtran, CYAN, Alcatel,
Nortel DMS10, & Fujitsu in the support of voice, data & sonet transport.
 Responsible for post installation tests for call & data processing functionality and AMA testing.
 Responsible for monthly routine maintenance tasks and coordinating central office translations activities.
 Responsible for installation, testing and repair of Fiber Optic cable and equipment both at customer and Windstream
locations.
 Responsible for installation, testing and repair of Ethernet equipment and service both at customer and Windstream
locations.
 Support Installation and repair of Business systems such as but not limited to Allworx, Avaya & Nortel.

3. Alltel Communications, Inc., OK
Customer Service Tech II / Cable Tech, Apr 1988 – Jun 2010
 I installed, maintained, and repaired business systems and residential customer telephone, wiring and internet
services.
 Installed outside plant cable and Carrier equipment and special circuits according to specifications.
 Handled routine and non-routine assignments.
 Communicated with customers regarding installation and repair of their services.
 Promoted the sale of company products and features based on customers’ needs.
 Presents and conducts myself in a professionalmanner; promoting a positive company image to the public.
 Diagnosed, cleared, and repaired outside plant facility troubles.
 Repaired cable cuts and damage both copper and fiber.
 Performed central office tasks when assigned.
 Operated a variety of tools and devices including test equipment for fiber and copper.
 Operated a variety of heavy equipment in the installation and repair of buried and aerial cable.
 Adhered to safety standards and regulations.Safely operated and maintained clean and organized company service
vehicle.
EDUCATION
Heavener High School, Heavener, OK / Kiamichi Technology Center, Poteau, OK
Army Reserve (Honorable Discharge), MOS 39 Echo / Special Electronic device repair
ADDITIONAL SKILLS
 Management Training – Working with Integrity, Leading to WIN, Leading & Managing Change, Effective Performance
Reviews, First Steps for Turning Around a Performance Problem, Coaching to Drive Performance, Goal Setting, Having
a Difficult Conversation &
 Certificate of Achievement in ALLTEL Technician Access System
 Certificate of Achievement in Industrial Electricity & Electronics / Kiamichi Area Vo-Tech Poteau OK
 NORTEL Certificate - DMS-10 System Maintenance
 Allworx Certified Professional
 Certified Advanced Fiber Communications Modular Carrier Systems
 Certificate of Achievement - Basic Electricity
 Certificate of Achievement - Customer Loop Noise Reduction

4.  Certificate of Achievement - MCS Craft Access
 Certificate of Achievement - T-1 Span Line Maintenance
 Certificate of Achievement - Basic Transmission
 Certificate of Achievement - Pole Climbing & Pole Top Rescue
 Texas A&M University Telecommunications Training Division - Cable Splicing & Station Installation and Repair
 Certificate of Achievement - Selling Naturally
 Certificate of Achievement - Introduction to Pole Climbing
 Certificate of Achievement - Bonding & Grounding / I&R
 Certificate of Achievement - Residential Troubleshooting
 Certificate of Achievement - Station Carrier (analog)
 Trained in the field to splice Fiber Optic Cable
 Working Knowledge of Office Excel, PowerPoint, web GUI access and Microsoft programs.
 Operate heavy equipment such as backhoe, dozer, digger-line truck, and ditch witch trencher-plow and bucket truck.