Joe Nunley has over 4 years of experience in computer systems, troubleshooting, repair, and customer service. He has worked as a software support technician, network administrator, help desk technician, and IT manager. His education includes degrees in computer forensics and administration. Nunley has worked on numerous contracts upgrading systems from Windows XP to Windows 7 and changing machines from Dell to HP, ensuring proper specifications and customer comfort with the transitions. He aims to provide desktop and network support to help companies maintain and expand their infrastructure.

1. JOE E. NUNLEY
Phone: 847-766-4342
joe.nunley1027@yahoo.com
www.linkedin.com/in/joenunley/
Occupational Abilities / Specific Expertise
Software Support Technician, Network Support Technician, Network Administrator,
Local Area Network Specialist, Customer Service, Support Specialist, Field Technician,
Help Desk Technician, Desktop Support, Receptionist, Computer Forensics intern.
To provide both desktop support and computer networking to help your company maintain and grow its
computer infrastructure while continuing to expand my knowledge of computers and computer
networking so that I can be a valuable asset to your company.
 Over 4 years of experience in computer systems, trouble shooting, and repair
 Strong track record of customer service and interpersonal communication skills
Technical Skills
Operating Systems, LAN Administration, Software Support, Office Applications,
Help Desk/Field Technology, Configure routers and switches, Network Administration/Support,
Novell Network Administration, TCP/IP Protocols/DNS/DHCP.
Education
New Horizons Chicago, IL 2013-Current
International Academy of Design and Technology Chicago,IL
Degree program – Computer Forensics
 Digital forensics analysis, using FTK, and Encase.
 Data extraction using the FRED, and UFED
 Case evaluation, creation, examination and reporting.
 Windows, Macintosh, Cell Phone Forensics.
Classes
 High tech crime fundamentals
 Computer Forensics
Investigation
Practices
Analysis
Accounting
Fundamentals
Coleman College San Marcos,CA
Certificate of Completion
School of Administration Camp Johnson, NC
Accreditations and Certifications
Digital Forensics Basics (AWR-139-W) Awarded 12 October 2011
Information Security for Everyone (AWR-175-W) Awarded 20 October 2011

2. Work experience
Robert Half – College of American Pathologist - Chicago, IL (Contract) Dec 2015 – Nov 2016
Windows Migration Technician / Lead Builder / HelpdeskLevel 2 Associate
 Provided excellent customer service to all employees to insure that they were
comfortable with their new setup.
o This reduced the overall volume of calls to the service desk.
 Worked with SRS, Active directory and other programs to ensure the clients’
needs were met in a timely manner.
 Assist Supervisors and Management on projects to ensure that all tasks were
met.
o This helped insure a high level of service provided.
 Orchestrated the design and implementation for or 52 offshore contract
employees.
o Gave direction to the service desk to better assist the offshore
contractors.
o Configured and delivered and additional 30 laptops for onsite
contractors
 Established a system for supporting clients that used GoToMyPC software to
maintain connectivity.
o Provided assistance to the service desk staff on a daily biases to
provide faster service.
 Assisted with clients moves for renovations.
 Handled lease exchanges.
 Trained incoming technicians and summer students on procedures and
processes
 Monitored daily activities for summer students.
 Maintained the inventory control of the laptops and desktops
o This resulted in 0 losses over the time period I was at the job site.
 Changed over 150 machines from Dell to HP.
 Gathered information to insure machines were built to proper specifications.
o Worked with various sources to ensure that all machines were built to
proper specifications.
 Configured machines for customers’ first use.
 Installed needed software.
 Installed essential peripherals and components.
 Ensured the delivery and setup for new user.
 Handled daily service request
Robert Half – College of American Pathologist - Chicago, IL (Contract) Sept 2014 – Sept 2015
Windows Migration Technician / Lead Builder
 Handled daily service request
o This helped insure a high level of service provided.
 Provided assistance to the service desk staff on a daily biases to provide
faster service.
 Assisted Supervisor with lease exchanges.
 Established a workable document for on coming Builders

3. o Use this as an aid for a more efficient training
 Trained incoming technicians on procedures and processes
 Monitored daily activities for summer students.
 Assisted management with updating its current inventory control system
o This resulted in the discovery of more than 30 machines that were off
lease
o This saved the company more than 10,000 in re-occurring charges.
 Changed over 300 plus machines from Dell to HP.
 Gathered information to insure machines were built to proper specifications.
 Configured machines for customers’ first use.
 Installed needed software.
 Installed essential peripherals and components.
 Ensured the delivery and setup for new user.
 Worked with various sources to ensure that all machines were build to proper
specifications.
 Provided excellent customer service to all employees to insure that they were
comfortable with their new setup.
o This reduced the overall volume of calls to the service desk.
 Assist Supervisors and Management on projects to ensure that all tasks were
met.
Robert Half – College of American Pathologist - Chicago, IL (Contract) Jan 2014 – May 2014
Windows 7 Upgrade Technician/Builder
 Upgraded 300 plus machines from XP to win 7.
 Gathered information to insure machines were built to proper specifications.
 Configured machines for customers’ first use.
 Installed needed software.
 Installed essential peripherals and components.
 Ensured the delivery and setup for new user.
 Worked with various to ensure that all machines were build to proper
specifications.
 Provided excellent customer service to all employees to insure that they were
comfortable with their new setup.
o This reduced the overall volume of calls to the service desk.
 Assist Supervisors and Management on projects to ensure that all tasks were
met.
 Used prior knowledge and experience to make adjustments to the current
process
o This resulted in the increased volume and production.
Robert Half/ Hex aware - Ernst Young - Chicago, IL (Contract) Jul 2013 - Aug 2013
OSS Windows Migration Technician
 Upgraded 3500 machines from XP to win 7.
 Gathered information to insure machines were built to proper specifications.
 Configured machines for customers’ first use.
 Installed needed software.

4.  Installed essential peripherals and components.
Randstad - CTU - Chicago, IL (Contract) Jan 2013 - May 2013
Inquiry Response Coordinator
 Called prospective students who have requested information
 Successfully transferred students to a live admissions advisor
 Deposited lead as necessary
Insight Global – ATS - Schaumburg, IL (Contract) Aug 2012- Oct 2012
Help Desk Specialist - Tier 1
 Provided quality customer support from an information technology (IT) Help Desk
and/or Call Center
 Responding to a minimum of 40 incoming calls received via telephone per day, from
external and internal customers including field technicians.
 Maintained a high level of customer satisfaction that contributed to the overall
decline in calls that were being made by the field technicians.
 Processed trouble tickets to insure that calls were documented, escalated and
followed up.
Robert Half Technologies – Thresholds- Chicago, IL (Contract) Apr 2012 - Jun 2012
Help Desk Specialist - Tier 2
 Troubleshoot and resolve trouble tickets related to technical difficulties with
hardware, software, and the network
 Triage Level II and Level III trouble tickets Resolve Networkswitch and
connectivity issues
SNI Technology - Shimer College - Chicago, IL (Contract) Dec 2011 - Mar 2012
IT/Data-base Manager
 Advised supervisor and staff of activities and recommended corrective actionsthat
saved almost 10,000 in repair cost.
 Manages network operations
 Troubleshot connectivity problems
Delta-Unibus of Powell Industries - Northlake, IL Sept 2007-Sept 2009
Production Assistant Plant Scheduler
 Worked as a liaison between the shop floor and Engineering. Provided a
communication bridge to ensure jobs were completed properly.
o This allowed for an overall improvement of jobs being released to customers
on time from 35% to 68% over all.
USMC - Camp Pendleton, CA Jun 1997 - Jun 2002
Administrative Clerk
 Performed clerical and administrative dutiesincident to general and operational
administration utilizing manual and automated information systems
 Made preparation of naval correspondence and messages
 Made preparation and maintenance of directives