Willie Watkin has over 15 years of experience in various IT, customer service, and administrative roles. He has strong technical skills including troubleshooting hardware and software issues, installing and configuring operating systems, and managing inventory systems. Watkin is proficient in Microsoft Office, CRM programs, and remote desktop software. He aims to contribute his critical thinking and problem-solving abilities as well as his strong communication and organizational skills.

1. WILLIE WATKIN
1351 MOUNTAIN VIEW LANE
CHULA VISTA, CA, 91911
W_WATKIN@YAHOO.COM
CELL PHONE # 858-212-8879
SKILLS HIGHLIGHTS
Management/Leadership Skills: Qualified IT Professional in a vastly growing organization, implementing basic software and hardware
procedures improving business functionality. Skilled to work independently and part of a team to improve productivity. A critical thinker who can
learn quickly, develop expertise, and produce immediate contributions in systems, analysis, and operations. Empowered and highly professional
individual, results oriented and extremely organized, excellent communication, relationship-building skills and a team player with a desire to
succeed. Especially in these areas of Hardware and software Troubleshooting. In addition, Administrative, Inventory Control System,
Manufacturing, Sales Representative, Client Services, Real State, Data Entry, Promotions, Event Planning.
Software / Applications:
CRM (Salesforce), Remote software (GotomyPC, Axeda, Kaseya),Voip (Genesys) Outlook Web Access, MS Office
2007/2010/2013, Exchange, MS Outlook, Adobe, Photoshop, Norton Ghost PC Hardware, Project management, Cencon,
Fujitsu software, Enterprise cloud Management (ECM), Agile, Oracle, Portal - Tableu, Excel, Power point, Access, Windows95
XP, Windows, Multico rater, Imaging, Act, Power Point, Vici, Excel, PowerPoint, Word, WordPress and Visual Basic Express.
Operating Platforms: Windows 8
PROFESSIONAL EXPERIENCE
EcoATM August 2014 - Present Time
Full time - Technical Support 1
KEY SKILLS & AREAS OF EXPERIENCE
• Utilized vast experience in Technical Support Inbound Call Centers. Technical Lead for 6 months of Tech Support floor of 30-50+
employees. Communicate and deliver multiple important directions methodologically in fast, friendly manner.
• Technically trained 1-on-1 and in groups; taught new skills and assigning new tasks to provide each technician a variety of
responsibilities and experience.
• Experienced in remote desktop troubleshooting techniques and proficient with Windows Operating systems; log into over 2000 computers
and troubleshoot numerous errors, dispatching a third party technician to go onsite if they cannot be fixed remotely.
• Responsible to direct technicians for hands on repairs with the use of tools, whether it is electrical, mechanical or software related.
• Answer incoming calls from law enforcement for claims issues and complains issues for proper investigation during the kiosk inspection
for devices that have being reported loss or stolen.
• Answer incoming calls from customer having issues using our kiosk or the kiosk is out of service for technical issues and resolve the
issue within time matters.
• Provide technical assistance and support incoming inquiries for portal-dashboard cases and issues related to computer systems, software,
and hardware to investigate error messages and inspect the issue for proper troubleshooting.
• Respond to inquiries over the phone or via email messages for Team Members seeking help.
• Perform troubleshooting remotely through GoToMyPC software and Kaseya.
• Escalate critical issues or outages properly and in accordance to our company technical policies and procedures.
• Follow-up with Team Members to ensure the issue has been resolved.
• Respond to inquiries, run diagnostic programs, isolate problems, determine and implement a solution.
Promoted to Technical Support 1 July 2013 -
Present
EcoATM, Sorrento Valley, CA
Full Time – Electronic Processor
• Process and inspect phones and other devices received from ecoATM Kiosks.
• Conduct test of collected devices.
• Data Entry and sort devices for shipment.
• Packing devices into boxes for buyers.
• Keep an Organize inventory control system.
• Move boxes in and out of processing lab.
PHONE NET, San Diego, CA February 2012 – May 2013
Full Time - Sales Representative
• As a sale representative and telemarketing rep for Phone Net, I was able to manage outgoing calls and receiving incoming calls from
different customers with different situations like non-subs, recent disconnects, and current customer from Charter Communications.
• Meet quota every week as the client requested and focus on the benefit and features of the product we were selling.
• Maintain a great customer service relationship, quality control and organization skills with team leader, managers, co-workers and

2. customers.
• Able to stay calm and collective under pressure during busy hours.
COMPUTER TO SAN DIEGO KIDS San Diego, CA
HELP DESK TECHNICIAN October 2011 to March
2012
KEY SKILLS & AREAS OF EXPERIENCE
• Refurbished various brands of computers donated by different companies that enabled low income families access to information
technology
• Provided customer support to ensure the technical needs of the families/organization were met
• Imaged numerous hard drives using Norton Ghost which streamlined the process of PC availability to families in need
• Configured Windows operating system and Microsoft Office to ensure usability of common software
• Installed antivirus software to PCs assigned to make sure that protection was provided against malicious code damaging to
hardware/software
• Tested PCs directed to verify the operational state which alleviated families from future fees to repair
ACCOMPLISHMENT
I was able to refurbished 8 to 10 PCs at once and increase productivity
SHARP TREATMENT SOUTH BAY, Torrance, CA July 2010 – December 2010
Full Time (On Call Seasonal) Shuttle / Van Driver
• Welcome each customer with a smile. Facilitates their access to and use of the establishment by offering information, direction and
assistance.
• Treat all passengers in a courteous, friendly, and professional manner. Operates passengers vans / shuttle safely and efficiently.
• Follow scheduled routes, response requests from management for unscheduled pick-ups, or drop offs.
• Kindly assists passengers in boarding and exiting the vehicle.
• Inspects exterior and interior of vehicle at beginning of each shift for a properly operating headlights, turn signals, brake lights, interior
lights, air conditioning or heating, mirror adjustment, properly inflated tires, windshields wiper, etc. Prior to driving shuttle / van
• Make sure that the inside and the outside of the vehicle is clean. Responsible for keeping the van or shuttle fueled.
• Accurately complete driving trip each shift with information including driver number, vehicle number, number of passenger, pick-up or
drop-off times, mileage and destination etc.
DEBT ADVISORY ALLIANCE, Fountain Valley, CA July 2008 – June 2009
Full Time - Loan Consultant
• Secure and analyze/verify customer’s financial statements, including tax returns that were submitted in their loan application package.
• Coordinated and presented to the financial institutions the many volumes of customer’s application packages for loan approvals.
• Assisted realtors and buyers with their loan processing.
• Assisted customers with their notary document processing.
DATA IMPACT, Huntington Beach, CA August 2007 – March 2008
Full Time - Data Entry (Job-share)
• Entry data with optical scanners and dealing with sensitive or private information such as medical, financial or military records, a person's
character and discretion becomes very relevant as well.
• Document imaging 3500 scanner.
• Assist other department with moving boxes of personal documents around from one storage to another storage and organize boxes by
categories with labels.
ZIP FIZZ HEALTHY ENERGY DRINK, Irvine, CA June 2006 – July 2008
Part-time Marketing Promoter and Sales Representative / Circulation Specialist
• Promote new products and explain product use and product health labels.
• Coordinated Grand Opening promotions and events for client’s new stores.
• Assisted in analyzing store feedback on seasonal events.
• Responsible for market research and development of effective marketing plan
• Maintain budget records and coordinated accuracy with accounting department.
• Reconciled invoices, created purchase orders, issued check requests.
EDUCATION
2011 - Present Southwestern College, Chula Vista, CA.
2011- 2013 ITT TECHNICAL INSTITUE San Diego, CA - (ASSOCIATES DEGREE – NETWORK SYSTEMS ADMINISTRATOR)
2009 - 2011 Orange Coast College, Costa Mesa, CA General Education
1994 - 2000 High School Diploma, Santo Torivio P.A (Peru-Trujillo)
REFERENCES AVAILABLE UPON REQUEST