Akshat Nagar has over 5 years of experience as a Business Analyst working on payroll and HR projects. He has led implementations of payroll processes for over 6,000 employees in the US and Canada. He also managed payroll and HR activities for 40,000 UK employees. As a subject matter expert, he has automated processes to achieve cost savings and improve customer satisfaction. He is proficient in SAP, PeopleSoft, and other HR tools.

1. Akshat Nagar
Contact No.: +91-9999650098
E-Mail: nagar.akshat5@gmail.com
1. AON Hewitt - June 2009 to July 2014 – Business Analyst Advanced
US/CANADA Payroll & WFA – End to end Implementation Project – Transitioned the employee database of
over 6000 employees based in US & Canadian location and set up the processes for Payroll & WFA.
• Detailed Planning of Project activities and finalization of requirements and specifications in consultation
with client other domains and 3rd parties.
• Selected for the Transition team for North America payroll processes and worked as a lead SME.
• Understand, learn and design the process flow for country specific both US and Canadian payroll
processing, statutory compliance and other benefits along with Tax computation.
• Design the process flow for country specific WFA processing, end to end cycle from new hire
onboarding to termination.
• Participate in client team meetings with onshore counterpart to discuss issues identified and impact on service
delivery.
• Pre Payroll Activities – Prepare the files for Payroll processing, perform weekly, Bi- Weekly and Semi
Monthly Payroll Run for US and Canada.
• Payroll Processing – Lead the activities like Trial Payroll, processing the additional payments and any Adhoc
files received from client to be included in payroll cycle.
• Post Payroll Activities – Perform the Reconciliation, Master Payroll Report generation, Tax reconciliation.
Also do the Transmit -Accept process, Receive and Translate Process.
• Responsible for all Canadian and US payroll activities to ensure that employee are paid in time and correctly
as per their pay frequency.nin
• Running Weekly, Bi Weekly hourly and salaried and Semi Monthly payroll for Canadian and US employees.
• Payroll activities such as Trial payroll, Prepare/Transmit, Receive/Translate and Begin new.
• Total match and review pay registers for employee to ensure that employees are getting correct salary to
avoid any over/under payment.
UK Payroll – For employee count of approx. 40,000 employees processing of salary and additional payment,
overtime payment, expenses along with other benefits such as statutory payments, pension, company car etc.
• As a Business Analyst Advance involved in supervising 5-6 Team members for ensuring the work
allocated is completed within the TAT, mentoring and providing floor support for escalation handling and
exceptional cases received.
• SAP processing of expenses request, verifying the standard approval manager, checking the additional
receipts and making the payment.
• Processing of Expense BACS payment and reconciliation of employees list to be paid.
• Updating overtime, quarterly bonus, additional payment basis the request received from HR manager/ Line
Manager.
• Seting up Bank details for New Starters and verifying the account details/ Sort code to match as per
the employee’s details.
• Processing Pension selection and other benefits basis the employee enrolment during Joining, promotion or
change in Business Units.
• Reconciling End of month BACS report for late new Joiners post monthly payroll processing.
• Running monthly reports such as CATA, CAT6, Additional Payment and Bonus bulk uploads.
UK WFA - Processing of end to end employee life cycle including new starter set up, org management, leaves,
Termination and Retirement processes.
• Processing of request on SAP maintain screen for New Starter set up, Promotion, additional leaves,
Sickness absences and maintaining of employee data management.
• Acted as a primary SME for all the WFA processes, trained new Joinees and provided floor support to all the
colleagues on exceptional cases/ issues received while processing.
• Maintaining employee database from recruitment till termination/retirement.
• Made relevant changes to SOPs basis the updates/ process improvement confirmed by the client.

2. • HROnline Automation Project – Partnered with client as a Payroll and WFA Subject Matter Expert to
enhance functioning in SAP linking to HROnline tool, resulting in Achieving overall cost savings of US$90 000.
• Providing solutions and work flows for customer satisfaction by automating major number of processes.
• Creating SOPs, Process flow and training team on change to manual and automated processing.
• Participate in the UAT by creating Test scripts in HPQC environment, then testing in SAP UAT environment
along with integration in HROnline tool.
Annual Reward Review [ARR] - Independently lead the Projects team to manage the annual compensation
projects which is a high visibility project and involves annual bonus and salary increases for circa 28,000+
employees, operating within the System Development Life Cycle (SDLC).
• Provide support to client team and HR Directors related to technical queries on automated tool/ interfaces.
• Lead the project team of 2-3 people during the ARR project Implementation.
• Support Production/ IT team in rectifying data on the automated tool as per client requirement.
• Support client team (business unit heads, Director’s, HR Managers) during Calibration Session/Business
Unit sign-off by generating reports.
• Identifying and analysing SAP reports and preparing data to be sent to client team post business rules
application.
• Calculate the salary increases and bonus pay-outs for the employees based on signed-off
recommendations.
• Grievance handling through employee’s queries w.r.t. salary disbursements, full and Finals, annual
increments.
Ongoing Change Request - Responsible for change implementation for UK Payroll / WFA processes and
communicating changes to the various teams.
• Participate in the gathering of client’s policies and procedures and creation of client specific requirements
documentation in BRD documentation, PMAPs & SOP version control.
• Using cost build spreadsheet to determine effort & cost, posting CR or Defect on Plan Sponsor Site,
creating Maestro & relevant subtasks, testing, coordinating with client on VAT, migrating to production,
coordinating projects debrief and providing weekly project updates.
• Develop, compile and maintain appropriate documentation & records pertaining to training and processes.
• Provide training to the team highlighting the change request, impacting processes and steps involved in
processing.
Reporting - Responsible for day to day, weekly and monthly reporting for team and entire cluster.
• General queries report
• Email inbound and SR done report team wise.
• MIS report - Productivity and utilization report.
• Creating Monthly and weekly review which is shared with LT.
CORE COMPETENCIES
Operations Excellence
• Continuously work towards meeting and improving the SLA & TAT. Completely understands the impact of
each TAT and ensure that the same is never missed. In case of leave take ownership to help backup meets
these timelines
• Responsible for working with the team members/Team Developers to resolve any process issues
troubleshoots problems that arise.
• Document exceptions & scenario's in BRD documentation, PMAPs & SOP version control.
• Maintain effective communication with the customers/clients both external & internal. Is continuously on top of
issues and follow proper escalation matrix.
• Clears all emails on a daily basis. a) Escalations – Emails b) Responds to and escalates issues relating to
respective process / customers to ops manager within desirable time. b) Updates Knowledge Database Bank
with unique issues encountered and shares with the team during huddles and update meetings. c) Shares best
practices with team members in team meets. d) Follow hierarchy of Escalation. e) Ongoing Verbal/written
client communication.
• Update SOP and escalation tracker regularly with version controls. Discuss the same in team meetings. B)
Also complete new walkthrough of processes in conjunction to issue investigation and change request and
confirm all the notifications were triggering correctly.
Project Management
• Detailed Planning of Project activities and finalization of requirements and specifications in consultation with
client other domains and 3rd
parties.

3. • Prepare test scenarios, perform SIT & UAT in HPQC / other test environment and provide training to the team
on the changes.
• Ensure Quality improvement measures to ensure higher customer satisfaction.
• Rigorous risk assessment and abatement plans to ensure project is completed within target time and
financial budget maintaining high quality standards.
• Develop solutions to maintain accountability for end-to-end process results.
• Participate in client team meetings with onshore counterpart to discuss issues identified and impact on service
delivery.
• Demonstrate understanding of end-to-end processes and the impact of how process affects other sub-domains
• Provide direction and oversight to other associates in their performance of task level assignments.
• Serves as first point of contact for escalations or query resolutions
• Responsible for change implementation and communicating changes to the various teams
• Facilitates outbound calls/coordination with locations, HR and Onshore staff
• Create Dashboard reports and ensure the daily deliverables for the team are processed within TAT.
• Responsible for implementation on one-time projects.
Training Materials Organization: Create, organize, and maintain documentation related to training and the process.
Ensure consistent maintenance of Table of Contents for each process that will identify all the areas that need to be
covered and what order they should be covered in. Attended various Competencies Enhancement Programmes.
- Train the trainer certified for SAP ERP
- Building Bridges
- Business Communication
- Personal Effectiveness ( I & II )
- Adventure Trail
- Power of word views
- WLP
- Lean & Six Sigma Fundamentals
Reporting, Escalation and Facilitation - Facilitate, as a resource person, conducting Quality Audit, identifying
processes improvements, documentation and daily/monthly reporting.
• Publish daily dashboard reports including Overdue, due today Service request and emails and highlight to
team, to proactively complete requests on time and avoid any hit on the KPI/RSL.
• Do the work allocation to the entire team and monitor the progress of the work completed during the day.
• Create monthly scorecard reports to highlight all colleagues Productivity, Utilization and Accuracy %age.
• Prepare the By-weekly and monthly review presentations to share the overall process SLA, TAT and
Progress updates.
• Analyse the client escalations received to identify the root cause and create a preventative action to be
discussed with the team and client to ensure the same is not repeated.
• Act as a Primary auditor (QA) for a number of processes and share the findings with the colleagues on the
errors performed during processing.
• Facilitate all the colleagues to complete their daily deliverables and ensure the allocated work is completed
within the agreed timeline.
TOOLS EXPERTISE
• Expertise in SAP ERP, Siebel, Content Manager, Peoplesoft, Maestro & TBA (Workflow).
• Working knowledge in CRM, Eclipse, HMRS (myHR) & HR online.
• Proficient in MS Office Applications like Word, Excel and Power-Point
• CRM (Customer relationship Management)
• Eclipse
• Siebel (Application)
• SAP (ERP) version 7.10
• SAP (ERT)
• SAP (ECP) 400
• SAP (ECT) 400
• PeopleSoft
• TBA (workflow)
• Microsoft Office
• HRMS (myHR), HR online