1. Patricia Phillips
404 Springhouse Road
King of Prussia, PA 19406
Ph: 484-949-1457
lavrose@gmail.com
Administrative associate with over 10 years of experience who specializes in quality service, customer retention, productivity
and team management. Electronic engineering background. Outgoing, friendly, reliable with exceptional computer skills.
SKILLS SUMMARY
MS Office proficiency
Exceptional Customer service
Microsoft Office Expert
Mathematical aptitude
EDUCATION
ITI Technical Institute, King of Prussia, PA 2009 -2011
Associate's Degree in Computer Electronic Engineering
Relevant Coursework:
Skilled at multi-tasking Exceptional
telephone etiquette
vast technical knowledge
Team management
Meticulous attention to detail
Microprocessors AC/DC Electronics
Digital Electronics I&II SolderingCertificate
Electronic Devices I & II Electronic Communications
WORK HISTORY
Corbo Landscaping Inc. Norristown, PA 2013-Present
Office Manager, Customer Service, Appointment Scheduler
• Provides exceptional customer service
• Proposal preparation, estimate scheduling, fax, file, copy, scan
• Fleet maintenance, CDL and non-CDL compliance
• Employee files, workers’ comp., accounts receivable, insurance issues
• Incoming and outgoing deliveries, marketing, schedule employee testing
• Travel arraignments, for managers and staff
• Handle all incoming and outgoing emails, for all aspects of the company
Chester Valley Golf Club, Malvern, PA 2010 - 2013
Banquet server, Restaurant server, Half Way House Attendant
• Provides exceptional customer service
• Instructs new servers in intense training program
• Management shifts
Rapiscan Systems 2011 - 2012
Field Service Tech
• Installation, examines repairs, test and maintains baggage X-Ray machines.
• Lead Tech on upgrades of X-Ray Machines.
• Walked customers through repair on all aspects of machine: including software and
hardware.
Peppers Italian Restaurant, King of Prussia, PA 2006 - 2014
Banquet server, Restaurant server, Cocktail 1vaitress, Hostess, and Trainer
• Prepared basic food items for day and night shift
• Customer service
• Management shifts
Arader Tree Service, Conshohocken, PA 2004 -2006
Office Manager
• Handled billing, data entry, marketing, payroll, estimates. Created company news letter, including gathering
articles and pictures, creating layout, meeting deadlines and proof reading
• Managed daily accounts including shipping, receiving, accounts receivable, accounts payable, filing,
appointment scheduling, dailydeposits.
• Acted as company liaison in dealings with outside companies, including fleet maintenance