1. Experience Shaw Cable Systems 2008-2016
Service Technician and Administrative Assistant, Medicine Hat, Alberta
• Completed Human Resources functions including payroll, work
calendars and WCB claims, handling of confidential files, event
planning, budgeting and coordination
• Cross trained and worked as needed in various areas including
retail/service, construction/planning, warehouse/order control,
business/sales and technical
• Created process to manage cable drops, created and managed locate
list for locator
• Booked service calls, delegated elevated service calls and completed
service calls
• Work with CBS on a daily basis for account look up, equipment sign
out and testing
• Cross trained in shipping/receiving and other warehouse functions
• Cross trained in Planning Department quotes and claims process
• Cross trained in work order creation and posting
• Some cross training in retail with receiving payments, processing
equipment return, issuing refunds.
• Responsible for identifying and correcting issues affecting customer’s
quality of service on site
• On call for city wide outages, escalated customer issues and business
resolution
• Responsible for individual work van maintenance, inventory and
equipment
• Working knowledge of CATV cable systems
• Certified forklift operators for warehouse