1. DEMETRA GARGAS
DEMETRAGARGAS@HOTMAIL.COM 917-880-0125
-SUMMARY-Information
Technologies professional with over 10 years experience. A proven leader of managing infrastructure pro-jects
(including hardware, network, and software) for Fortune 400 companies. Committed to exceeding financial ob-jectives
through investment in staff development, ongoing training, advancement and retention, while ensuring cli-ent
satisfaction. Focus areas include Project/Program Management, client services and operations support.
- EMPLOYMENT EXPERIENCE -
Centurylink Technology Solutions, New York
Manager – Service Management – Finance (April ’11 – August 14)
Senior Client Service Partner – Team Lead (June ’10 – April ‘11)
Senior Client Account Manager (January ’08 – June ’10)
Client Account Manager (June ’06 – January ’08)
• Managing 10 Client Service Partners within the Financial Vertical. Point of escalation for internal and external
customer affecting service issues within all aspects of operations, and service delivery, as well as, managing $12.5
million dollars in revenue on a month to month basis.
• Managing the Advance Services Financial Forecast for the Finance Team; this includes growth, churn and
erosion.
• Ensured optimal client support and smooth integration of new hires: consideration on assignment of enterprise
and balanced account support, extensive training on processes and internal corporate tools.
• Responsible for the overall management of customer lifecycle which spans from pre-sales activities, customer
implementation and support needs.
• Responsibilities include relationship building with appropriate customer contacts, managing implementations,
ensuring resolution of customer issues, serving as an escalation point for technical/business/billing inquiries, and
overseeing team’s monthly/quarterly business reviews.
• Detailed understanding of each of the Client Service Partners’ (CSPs) accounts including both business and
technical requirements and act as an advocate within SAVVIS for the CSPs and their accounts.
• Account base is focused primarily within the Strategic Financial Vertical- i.e. supporting the Top Financial Firms
globally.
• Assisted Sales in driving significant revenue growth by managing existing financial networking services and
forecasting customer infrastructure growth as Market Data increases through industry demands.
• Focus on how to meet or exceed the expectations of the customers while maintaining a professional and
courteous demeanor.
• Successful in creating and implementing strategic plans to meet short and long term objectives.
• Solid planning and organizational skills in coordinating all aspects of each project from inceptions through
completions.
• Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while
meeting tight deadline schedules.
SAVVIS, INC., NEW YORK, NY
(Currently known as Centurylink Technology Solutions)
SAVVIS is a Global Leader in IT Infrastructure services that delivers secure, reliable, and scalable hosting and network
applications for enterprises and carriers alike.
Solutions Design Engineer (May ’05 – June ‘06)
• Provided technical sales support of Savvis products and services including Intelligent IP networks, VPN
connections and infrastructure solutions to help drive revenue through all sales channels.
• Developed and presented preliminary technical designs for clients’ solutions.
• Processed and followed on all Move, Add and Change orders that have been transitioned from the design
phase by the SDE - Architect Team.

2. • Completed, delivered, and maintained responsibility for all Technical Engineering forms within each account.
• Communicated effectively with customers in acquiring technical information: IP Allocation for solution designs
scenarios.
• Maintained all FTS (Financial Transaction Services) accounts, and process new orders for FTS connections.
• Facilitated teamwork within the various organizations of the company to serve the customer.
• Multi-tasked and worked multiple projects simultaneously.
• Monitored order flow from contract entry to customer install, driving resolution of any technical rejects.
• Provided research and resource support for Solutions Design Architects.
• Collaborated documentation and maintained current customer install “As Built” documentation.
• Provided post-sale support to installation personnel to clarify service expectations; including providing diagrams,
verbal explanation, and written documentation.
• Documented solution components in a timely manner while ensuring acceptable level of detail, data integrity,
and accountability.
XO COMMUNICATIONS, INC., New York, NY
XO Communications provides the convergence of Voice and high-capacity data IP services to businesses and
communication carriers nationwide.
Sales Engineer (May ’02 – July ’04) / Senior Sales Engineer (July ’04 to January ’05)
• Responsible for the day-to-day pre-sales technical support for XO Communications’ Indirect Sales Channel
serving the highest revenue producing region. Oversaw daily quality verification of contracts for sales support
team and managed a portfolio of accounts from conception to completion.
• Supported 10 Indirect Sales Managers in the Northeast region and managed over 150 agent accounts with high
end pricing, technical diagrams and analytical configurations.
• Prepared, presented, and arranged presentations of technical products in closing of sales focused on high net
worth clients of over $500,000.00 and up.
• Consistently reached 100% to 110% of monthly sales quota month in and month out.
• Reviewed prospective client’s internal network configurations and recommended product solutions for present
and future capacities. Up sold to existing client base with optimized solutions that would support their business
growth.
• Provided support and training on XO product lines and internal systems to Sales Representatives in all Channels.
• Communicated with senior management with daily sales progress reports and follow up reports on customer
satisfaction on products and services.
PROMENET, INC., New York, NY
Leading provider of IT Consulting and Network Integration Services
Digital Communications Manager (April ’00 – November ’01)
• Project managed all communication lines i.e. DSL, T1, DS3 between Carriers, customer base and Promenet, Inc.
from cradle to grave.
• Worked closely with engineering staff to troubleshoot fail-over of communication lines and to dispatch for repair
or network integration.
• Optimized future business opportunities and maintained company integrity, between client base, corporate sales
force and Telco Companies through privately held network planned events.
• Organized Promenet’s Open House in effort to gain visibility and optimize business growth within the
Telecommunication Market.
• Processed incoming orders, coordinated shipments of hardware equipment, and handled customer-related
issues on pre and post installations.
• Managed the engineering team to stay on target and meet deadlines.
• Ability to prioritize and multi-task in a fast paced, deadline driven environment.
• Set up and maintained internal development tracking reports for senior management and engineering staff to
ensure timelines were followed.
WESTCON Group / BOSC, Tarrytown, NY

3. Westcon Group is a global distributor of networking technology products servicing the solution provider, integrator
and reseller community.
Corporate Travel Manager (February ‘99 – April ‘00)
• Managed travel department for both corporate and subsidiary offices distributed throughout US and Canada.
• Coordinated all travel arrangements pertaining to identification, visas & passports as well any relevant
correspondence with corresponding agencies.
• Maintained Travel Policy and external travel relationships
• Streamlined travel expenses against corporate cost-centers and manage account process on a monthly
basis.
• Arranged World Wide Executive conferences and off-site manager meetings throughout the United States and
Canada.
• Worked closely with both the PR and marketing departments in organizing training seminars, as well as,
promotional trips.
• Organized entertainment for conferences and meetings.
- EDUCATION - RUTGERS UNIVERSITY / Douglass College, New Brunswick, N.J.
Bachelor of Arts in Journalism, Mass Media & Communications
PMP Workshop Feb 2010
-ACCOMPLISHMENTS- XSELLERS/PRESIDENTS’ CLUB, XO COMMUNICATIONS, INC. March 2004
ACE Award, SAVVIS. Q2 2007
- SKILLS - Microsoft Office, Vantive, Seibel 6, MS Excel, MS Outlook, MS Visio 2003, MS Office PowerPoint
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References Furnished Upon Request