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Anna McPherson Matson Logistics Resume

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Anna McPherson Matson Logistics Resume

  1. 1. Anna McPherson 480-229-4147 SUMMARY OF QUALIFICATION • Fourteen years Logistics experience which includes Air, Ocean and Rail FTL and LTL. • Determine packaging requirements, price quotes, transit times to customers. • Book and schedule pickup and delivery appointments with customers which includes tracking and tracing freight. . • Highly focused within a deadline driven operation and capable to identify goals and priorities and resolve in initial stages. • Monitor industry standards, trends, or practices to identify developments in Logistics. • Enter logistics-related data into databases. • Contact potential vendors to define material availability. • Develop and maintain billing information to ensure accuracy as well as on time Invoicing. • Communicate with service providers, freight forwarders, global consolidators, customs brokers, and trucking companies. • Team player with polished skills; verbal, written, interpersonal and presentation. • Strong time management skills that reduces redundancy, improve accuracy and efficiency. PROFESSIONAL EXPERIENCE SWIFT TRANSPORTATION March 2011 – Present National Accounts • Confirm driver’s availably by communicating with driver manager. • Managed major accounts to ensure service level is met on OTR and Intermodal loads. • Calculate and verify transit times on over the road and intermodal shipments. • Track product flow from origin to final delivery. • Recommend improvements to existing or planned logistics processes. • Prepare reports on logistics metrics performance that measured on-time pick up and delivery. • Manage customer trailer pool by analyzing recent business trends and forecasts to ensure customer’s production and shipping needs are not interrupted. • Remotely monitor the flow of vehicles or inventory, using Web-based logistics information systems to track vehicles or containers • Responsible for quality and integrity of customer database is maintained and update when needed.
  2. 2. • Assist in preparing shipments that are HAZMAT and that information is accurate before picked up from shipper. • Providing point of contact, phone numbers, fax numbers and list of documents needed to clear customs. • Communicate with customers via telephone and email. Aerotech May 2010 - March 2011 DB Schenker –Automotive • Schedule movement of logistic automotive freight that move on land and by air. • Apply analytic methods or tools to understand, predict, or control logistics operations or processes. • Review procedures, like distribution or inventory management, to make sure maximum efficiency or minimum cost. • Reorganize shipping schedules to consolidate loads, maximize vehicle usage, or limit the movement of empty vehicles or containers. • Negotiate rates on freight to provide service that meet the needs of clients as well as their protect time. • Manage shipper and carrier relationship by acting as liaison to ensure quality service. • Generate business leads by offering price quotes for transit times. • Monitor and track load movement and keep clients updated with the status. • Ensure that all Customs paperwork, SED and SLI are provide in order to move Internationally. Corrections Corporation of America April 2008 – April 2010 Correctional Officer • Maintain the safety and security of facility of staff members and inmates • Monitor inmates, watching closely for unusual behavior, improper conduct or signs of conflict which includes inmates' demeanor to determine mental state and possible need for treatment and closer observation; counseled inmates. • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Talking to others to convey information effectively. DHL August 2000 – March 2008 Project Coordinator •Provide high level administrative support to Project Managers of ITSC Solutions for DHL Global Mail, DHL EXPRESS, DHL FORWARDING including overseeing all projects within the assigned domain. • Successfully coordinated and hosted numerous teleconferences, creating invitations and selecting guests. • Prepared and reviewed month end financials including time booked for
  3. 3. the month and submitted invoices to customer. • Collect data and analyze to compose reports for each milestone. • Act as liaison with committees and groups collaborating with faculty and staff to ensure project success. Customer Service Representative/International Lead • Provided training and coaching support for agents to ensure and improve quality customer service. • Supervised a staff of up to 60 agents within the United States and abroad in a production/customer service environment which required quality performance on customers’ expectations by tracking and tracing shipments. • Facilitated and conducted training and coaching to employees in the United States and Abroad. • Responsible for revising standard operating procedures for logistics processes when necessary. • Facilitated and prepared necessary training documentation on International shipments requirements to ensure Custom clearance. • Responsible for auditing agents on a daily basis to assure Quality and Network Standards and provide feedback to enrich agents. • Constructed a reporting system for the production and work flow status that ensure KPI and ensure customer satisfaction. • Coordinated the implication of new software programs and systems. Customer Service Representative/Claims Lead •Provided support for work flow operations and reporting on damaged and lost package claims. •Supervised a staff of 50 employees in the Claims Department. • Examined claim forms and other records to determine validity of claim. • Responsible for implementing process flow and quality assurance to each claim submitted by the customer. • Developed and implanted strategies for priority claims to ensure customer satisfaction. • Report volume of claims to management on a daily basis. • Responsible for training, coaching and audits of employees to ensure accuracy of claim. MANPOWER/MOTOROLA May 2000 – August 2000 Final Test • Performed administrative support in documenting and organizing test results of computer components and prepared for shipping. • Responsible for testing software and programs in a clean room environment. • Provide numbers of units that passed and were in guideline to managements.
  4. 4. • Responsible for logging and documenting down time and issues that caused production issues. • Assured that all sift machines were in PS 2000 Speculations and met Motorola Guidelines. POS SYSTEMS INC August 1991 – April 2000 Technical Support Lead • Monitored and supported all service level agreements and technical support to agents in a call center environment. • Oversaw and directed a staff of 25 technical support agents which provided direct levels of service to merchants. • Coordinated the implication of new software programs and systems by conducting group-training programs for staff members that would ensure the highest level of quality. • Developed and executed strategic business plans on large-scale project with an objective, budgetary control and cost containment as a focus. Production/Warehouse Lead • Maintained quality assurance on EDC machines as well as inventory control to ensure merchant’s service level agreement. • Supervised software testing, development and enhancement efforts for EDC (Electronic Data Computer) network programs. • Responsible for equipment upgrades compatibility with clients existing equipment. • Responsible for reporting daily and monthly inventory control to Management. • Enforce all OSHA policies were followed. Merchant Training Lead • Administered training to merchants either onsite or via telephone on every function of EDC machines as well as provided ongoing support and problem resolutions. • Responsible for managing and directing all training programs to staff members and clients. • Responsible for reporting and avoiding loss mitigation of equipment. Reference: Will be furnished upon request.