Up to date Resume

1. ANNE MARIA VIOLA
ANNEMARIA1108@HOTMAIL.COM
610-213-0092
GLOBAL SERVICE MANAGEMENT
Administrative Professional with extensive expertise in all Microsoft Office. Proficient in Meeting Planning
under budget constraints, Calendar Management, Virtual Meetings, Training Reports, Select Survey, and SAP
procurement systems (US & UK), Documentum, Travel tools, expense reporting, Planner (marketing project
tool) and Savvion Invoicing tools. Strong background in Import/Export including all documentation and
controls. Recognized as personable, willing to learn, and resourceful, with a strong attention to detail, able to
build relationships, and problem solving. Key areas of expertise in:
• Managing projects
• Track training (ISOTrain)
• Administering Select Surveys
• Sales requirements (TORAM)
• Microsoft Office
• Microsoft Share Point
• Budgeting
• Planner Marketing Tool
• Event Planning
• Negotiating with vendors
• Delivering presentations (PowerPoint)
• Virtual Meeting MS Live Mtg
• MS Calendar Management
• My Learning Reports
• Workday (HR System)
• GXPharma Documentum Database
• GEMS Expense System
CAREER HISTORY
Acon Laboratories 1/2016-Current
Executive Assistant to President – Responsible for Quarterly Reports, International travel
requirements such as visas, conference registrations, projects, i.e., legal contracts, pricing contracts,
and various sales contract processes, facilities, and all administrative duties.
Robert Half Staff Agency 11/2015-1/2016
University of CA, San Diego 5-9/2015
Information Specialist
• Calendar Management, event planning, expense reports, travel, managing projects, collaborate
with Funding Manager for proper grant distribution, meeting management.
GlaxoSmithKline/Stiefel, a GSK Company 5/2008 – 5/2015
Regional Office Administrator for Respiratory Care Connection
• Monitor email for daily operations of Respiratory Care, along with my supervisor’s inbox, at his request,
in order to coordinate scheduled meetings and tasks, prioritize and action as necessary.
• Provide ongoing day-to-day administrative support to inhouse Leadership, along with Field Leadership to
better maximize their time in the field and territory business operations.
• Manage, negotiate and secure hotel site and group travel arrangements for variety of national meetings,
leadership meetings, regional and specific training conferences, including all aspects of on-site meeting
management, operations and budget reconciliation.

2. Anne Maria Viola (610) 213-0092 Page 2
• Develop:
o Corporate Global Management Learning System - Analyze data and deliver results to leadership for
follow-up and action as needed to ensure 100% compliance.
o Oracle budget platform – pull reports monthly for each region to ensure budgets are in line for the
year.
o Sharepoint Team Site Platform – an internal diverse collaborative work space for the division; provide
users the use and functionality to access documents, photos, etc.
• Manage and process HR transactional employee changes i.e., realignments and re-assignments and ensure
all are coordinated within multiple internal systems and departments.
• Assist with recognition awards for special projects and committees.
• Maintain Senior Director’s calendar to include day to day operations, conference calls, including
individual and team developmental sessions, based on business unit needs.
• Manage Senior Director’s travel requirements.
• Research and communicate GSK Policies to sales force and provide guidance and direction as needed.
• Manage special projects assigned by the FVP or FBM.
• Received 8 awards for event planning and outstanding performance
• Volunteered for champion migration Microsoft Office 2007 and Workday (HR System)
• Completed two Market Research projects
• Created streamline budget for 2015 National Meeting for RCC as a complete event planner
Wyeth Pharmaceutical 4/2003 – 4/2008
Training & Communications Administrator
• Completed training to become an SME for GXPharma to train new administrators at DC’s
• Achieved Subject Matter Expert as a System Administrator status for the DC Network. Trained new
administrators and approved database access as needed.
• Governed ISOTrain (training database) project changing SSN’s to GID’s for all employees in system
within 7 days with minimal supervision.
• Provided leadership in shared service role/San Juan DC, managing change control, documentation process
and finalization of all SOP’s and Job Aids from import to effective state
• Headed Community Network for ISOTrain to delete courses, maintain curriculum and clean up system
• Designed, published and collected surveys in Inquisite
• Created complex IT purchase orders for software/hardware parts for WAMS project
Kelly Services/Wyeth Pharmaceuticals/Centocor 2001-2003
Johnson & Johnson Family of Companies 6/1995–9/2001
Export Coordinator (J&J•Merck Joint Venture)
Facilitated the exportation of raw materials to foreign countries, registration and shipment requirements.
Maintained strong communication with J&J affiliates, Korea and management of freight forwarder to insure
forecast deadlines and requirements for export business were met. Utilized MRP system (SAP).
• Created forecasts, processed purchase orders in SAP for raw materials to Korea and affiliate companies in
Europe to manufacture and process PEPCID products.
• Managed order process with manufacturing plant for special labeling of MYLANTA tablets to Hong Kong
and Singapore affiliates.
• Met with JV Finance monthly to report sales and expenses of each shipment.
• Team participant, helping with installation of new Global Ordering Logistics and Forecasting System
(GOLF).
• Initiated transportation fees and vendor management to increase profits for JV.
• Directed the installation of new export warehouse due to growing business demands

3. Anne Maria Viola (610) 213-0092 Page 3
McNeil Pharmaceutical, Spring House, PA 8/1978-6/1995
Training Administrator
Provided administrative and program coordination support for Field Sales.
• Educated Region and District Managers on the requirements of their sales representatives to enter the next
level of seniority.
• Created and maintained a system which tracked all levels of sales representatives by tenure and
completed milestones.
• Conferred with and advised management on improved awards and recognition plaques for sales banquets
and sales motivational functions.
• Enlisted services of local doctors, speakers and inhouse managers to educate sales.
• Presented 20 annual career development program guidelines for 15 sales representatives per sales
training class.
• Wrote several articles in company newspaper to define and publicize achievements of sales training and
its staff.
EDUCATION
Montgomery County Community College
Relevant Courses Completed: Business Org. & Mgmt., Salesmanship, English I & II, Spanish I & II, Speech
I, Introduction to Data Processing, COBOL, Business Writing, Psychology,
ADDITIONAL TRAINING
Working Globally, Assertiveness Training, Internet Training,
Social Styles (Wilson), Microsoft Office, SAP Certified, ISOTrain Certification, GMP Training; Delaware
Valley ISO Train Users Group; SAP BW Users Group, GXPharma (Documentum Database) User’s Group, ,
IAAP, Training 2008 Conference in Atlanta
CIVIC INVOLVEMENT
Boyertown Schools – assist teachers with projects, fundraisers, and computer assistance, Library Aide; CCD
Teacher, Committee for Military Bear for Lost Veterans, Take Our Children to Work Day volunteer, Feed the
Hungry (Orange Day), Veterans Day volunteer (Orange Day).