1. NANCY J SMITH
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4276 Pine Ridge Dr., Bushkill, PA 18324 - 570 350 9471 - snancy59@yahoo.com
CAREER OVERVIEW
Retail merchandiser with extensive hands-on knowledge of the merchandising industry.
Energetic, outgoing representative with 10+ years expeience. Solid team player with
upbeat, positive attitude.
CORE STRENGTHS
*Floor set design and visual displays *Conflict resolution
*Strong organizational skills *Strong client relations
*Training development *Creative problem solver
*Strong knowledge of Planograms *Excellent communication skills
*In store execution lead *Work alone or in a team setting
*Adaptive team player *Fast learner
*Visual merchandising proficent *Courteous demeanor
ACCOMPLISHMENTS
Customer Assistance
*Worked with company systems such as Live Support and diligently completed
all assigned tasks.
Conflict Resolution
*Responsible for handling customer account inquiries, accurately providing
information to ensure resolution of product/service complaints and
customer satisfaction. Resolution of
conflicts within a team, or one on one situation.
Customer Follow-up
*Ensured that customers were satisified with company products and services by
doing follow
up calls.
Sales
*Consistently generated additional revvenue through skilled sales techniques.
Won numerous
awards for most displays in my area.
Product Promotion
*Up-sold products and motivated customers to upgrade current product plans.

2. Multi-tasking
*Represented many product lines in each location.
*Assistant team leader, who would adapt to team lead when required.
WORK EXPERIENCE
Acosta Sales and Marketing - Jacksonville, FL
Retail Merchandiser
As part of ISE team, performed re-sets and cut in new items.
Eastern Retail Services - PA
Retail Merchandiser, Assistant Team Lead
As part of ISE team, performed re-sets and cut in new items. Assistant to team
leader.
Acting team leader when required. Trained new employees as needed.
Crossmark - Plano, TX
Retail Merchansiser
As part of ISE team, performed re-sets and cut in new items.
Morris County Tobacco - Dover, NJ
Sales
Visited various accounts in Northern and Central NJ to either serve existent or
new customers.
Cold called to seek new customers. Products ranged from tobacco to grocery
items. Built a rapid relationship with all customers.
RJ Reynolds Tobacco - Edison, NJ
Retail Merchandiser
Called on accounts in my territory according to sales plan. Rotated product,
cleaned and set
up displays, placed and changed POS materials according to sales campaign.
Applied discounts
according to pricing strategy. Reported each store visit via electronic reporting.
Stores served
include Mom & Pop locations, fuel stations, convience stores, and big box stores.
M & H Sales and Marketing - White Plains, NY
Territory Manager
Called on stores in my territory to perform re-sets, cut in new items, rotated
products to insure freshness, performed tracking reports, sold additional
items according to sales plan.
Proctor & Gamble - Clark, NJ
Retail Merchandiser
Performed weekly store calls within my territory to perform full re-sets, assure
new product
cut ins, insured correct product placement according to planogram, cleaned
areas as needed
within my product location. Rotated and checked freshness dates. Completed
and returned all

3. reports in a timely manner.
Prior to working in the sales/merchandising field, I performed receptionist duties, clerical tasks
and was a company expediter in a office environment.
References available upon request.