1. 2031 WESTBOROUGH DR, Katy TX 77449
Home: 347-430-3169 - Cell: 347-430-3169 - samecken@gmail.com
Jean Bernard Samecken
Summary
Highly experienced in management. I’ve been managing for 6 years.
I am a diligent and hard worker
I have a very bright personality, and do well in contributing to a fun and positive culture.
Highlights
Retail inventory management Team-oriented
Store operations Store opening and closing procedures
Recruiting and interviewing Accurate cash handling
Analyzing reports and data. Inventory, focal, LP, etc.
Accomplishments
We have a store promoter score that tells us how satisfied our customers are. We are rated through a phone
survey. Well I was transferred to a store where the score was a really low average of 60. in about 8 months
we brought that score to a 90. I was recognized with an award in customer service for that quarter!
Experience
Petco Assistant Store Manager
Motivated and created plans to be in line with company goals and focuses such as selling dog training and
building a strong grooming salon.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction.
Trained new managers on company customer service policies and service level standards.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently. Placed special merchandise orders for customers.
Responsible for scheduling, interviews, hiring, terminating etc.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff
assignments.
Education
GED : 2007 Benjamin N. Cardozo High - Queens, New York,