This document is a resume for Nancy Z. Amador. It summarizes her 15+ years of experience in administrative and executive level support roles. Her most recent role was as an Account Executive/Administrative Support with Lifetouch National School Studios from 2004 to 2016, where she helped maximize sales, managed schedules and client communication, and ensured sales representatives had necessary materials. She demonstrates strengths such as analytical problem solving, attention to detail, time management, and exceptional customer service.

1. Nancy Z. Amador
8090 Cornwall Court #18 w Rancho Cucamonga, CA 91739 w Phone: (714) 913-3103 w Email: nancyza3@yahoo.com
Administrative Professional
Performance-driven professional offering over 15 years experience in facilitating the day-to-day office tasks associated
with providing executive level support - data management, correspondence, reporting, and providing exceptional
customer service in person and over the phone; highly motivated and able to multi-task and prioritize workloads under
pressure with ease.
Professional Strengths
Ø Analytical Problem Solver
Ø Meticulous Attention to Detail
Ø Managing Multiple Tasks
Ø Excellent Time Management
Ø Positive Working Relationships
Ø Quality Control/Assurance
Ø Fast-Paced Environment
Ø Scheduling and Coordinating
Ø Clear Communication
Ø Exceptional Customer Service
Ø Reporting/Data Documentation
Ø Strong Follow Up Skills
Ø Inventory Management
Ø Microsoft Office Applications
Ø Drafting Correspondence
Professional Work Experience
Account Executive / Administrative Support
Lifetouch National School Studios, Upland, CA 9/2004 to 5/2016
Maximize sales and new account development by cultivating positive customer relationships with various schools;
manages schedules, prepares and follows up on all client feedback, inquires, and escalations.
Administrative and Organizational Support
w Awarded “Employee of the Year” after 1st
year of service based on performance
w Ensures that all sales representatives have sufficient quantities of sales support material
w Coordinates and prepares all sales related activities – flyers, applications, proposals, contracts, packages
w Supports Territory Operations Manager in assessing sales strategies accordingly, monitoring policies, and
strategizing solutions regarding account challenges
Customer Service
w Contacts customers and prospects to arrange appointments and follow-up on calls
w Serves as the first point of contact for urgent calls, emails, and messages to help clarify information for the client
w Develops strong customer relationships through clear communication and the use of professional, courteous,
and ethical interpersonal interaction
Data Administration
w Processes all orders, maintains inventory logs, and prepares supply requisitions
w Maintains well documented, accurate, organized, and up-to-date file management in order to serve client and
sales department in the most expedient way
Technical Proficiencies
Microsoft Office – Word, Excel, Outlook, PowerPoint
Most CRM Systems