1. Joiner Andy Oliv ier Montero
708 Hazel St
Lebanon Pa, 17042
(717) 389-5848
joinerandyolivier@gmail.com
OBJECTIVE
This company requires a high-energy employee with a no-excuses attitude and is up to any task,
then I am the person you’re looking for. My qualifications and experience with web design,
hardware, software and the equipment will allow me to fulfill your expectations.
I take pride in myself and my work, and derive considerable satisfaction from doing an assignment
well. I manage well with high-stress situations and can manage a variety of projects. My specific
abilities include: work in Photoshop, flash, Dreamweaver, etc. Very skill in HTML, CSS and
knowledge in JavaScript. Plus other software, hardware and equipment your company use. Well
handle computer system and programs like Microsoft office, etc.
In addition Organized, results-oriented, customer service oriented, retail operations and sales.
Developing and executing business initiatives that drive customer growth and deliver on operational
objectives. Highly effective team leader with proven ability to develop relationships with clients built
on a high level of trust, ethics, and confidence. Ability to speak Fluent Spanish.
I am seeking a responsible position that offers challenge and opportunity. I believe my background
provides the skills you require for this position.
SUMMARY Of QUALIFICATIONS

 Quick learner at operating new machines and computer systems.
 Knowledge of machine, computer parts and adjustments.
 Bilingual. Speak, write and read both English and Spanish.
 Technical skill –Work well in Microsoft OS environment (98, XP, Vista, 7 and 8), Micros oft
Office (Word, Excel and PowerPoint), Photoshop, flash and web design programs.
 Experience working in retail environment
 Highly skilled in overseeing store operations and achieving set goals
 Proficient in understanding marketplace needs and strategies n eeded to drive sales
 In-depth knowledge of retail policies and procedures to utilize good judgment in making
sound decisions.
 Demonstrated ability to motivate and lead employees
 Able to meet retail sales goals
 Excellent communication skills
 Result driven approach
 Good organizational skills and the ability to multitask
 Able to make decisions wisely
 Able to resolve consumer complaints, provide a good solution

2. EXPERIENCE
Customer Services and Sales Representative (CSSR). 2016-present
Wells Fargo Bank, Palmyra, PA
Provides prompt quality customer service along with support to Bankers
and store management. Performs wide range of services including
document preparation, account servicing/maintena nce (account
reconciliation, address change, stop payments, account closings, transfers,
notary, processing check orders), and problem resolution. Solicits new
accounts and cross-sells products and services.
Machine Operator 2009- 2016
Excel Logistics, Inc., Palmyra, PA
 Handle and operate production equipment and provide sustainable, high yield production
performance on the manufacturing floor. Strong team member, able to motivate crews to
accomplish high production rates while maintaining h igh safety methods and practices.
• Operating and maintaining different types of equipment.
• Adjusting the operating speed and controlling of the machines.
• Arranging and setting up the material handling equipment and machineries.
• Recalibrating and cleaning the machineries after completing the production activities.
• Maintaining a report of the total measure of goods manufactured per day.
• Ability to work for extended hours.
• Team player. Properly matched with the quality and quantity controls of the company.
• Communicate work practices, procedures and method to associates as required.
• Identify and notify unsafe conditions.
• Positive work ethics.
• Provide and support training to new associate along with shift team.
Claim Analyst 2005-2007
ARS HUMANO, Healthcare Company (Dominican Republic).
 Receive and process all customers (Doctors, Pharmacies, Etc.) claims and bills.
 Call and talk with customers about any issue, concern and inquiry about their account and
billing.
Computer Tech. 2002-2005
CIF COMPUTER ( Dominican Republic)
 Responsible for providing quick, friendly customer service by answering customers question s,
providing purchase assistance.
 Advised Customers on computers
 Computer Sales
 Computer Repair work
 Maintained friendly and professional customer interactions.

3. EDUCATION
San Marcos High School (Dominican Republic)
2000-2003
High School Diploma
Harrisburg Area Community College
2010-Present
Associates In Web Design
REFERENCES
Ann M. Burris
Professor, Counselor, Student Advisor
735 Cumberland St.
Lebanon, PA 17042
717-270-6319
annburris@hacc.edu
Sally Rodriguez
Store Manager III / Assistant Vice President
Quentin road
1401 Quentin Rd
Lebanon, PA, 17042
717-228-6401
717-673-2407-cell
Gustavo Montero
Lebanon Pa 17042
717-813-2313-cell
***ADDITIONAL REFERENCES AVALIABLE UPON REQUEST