1. Professional Summary
Skills
Work History
Education
SANDY M. LOPEZ
3616 East Dayton Avenue, Fresno, CA 93726 • Cell: 559-213-7579 •sassylopez14@gmail.com
Seventeen years of administrative experience working in Office Administration. Sixteen years of Education and
Account Management. Highly focused and detailed-oriented account manager with a exceptional record of client
of revenue generation. Equip to manage multiple simultaneous tasks with high efficiency and accuracy . Adebt at
working independently or managing a professional accounting team. Extensive experience in setting up education
and training courses.
Excellent verbal and written communication skills
Proficient in problem resolutions
Excellent customer service skills
Management skills
Handles corporate accounts
Typing, data entry, word processing, sorting,
distributing, processing material, checking
documents for completeness, maintain various
types of records
Operates a multi line, modern telephone
systemincluding,transferring, or referring calls, and
answering questions
Process records and enters data on forms or data
systems, ensures forms or reports are complete,
receives and records cash, credits card or check
payments for fees of services
Operates office equipment including copy machine,
scanners, fax machine, computers, printers, and
other equipment.
Proficiency in MS office, MS Outlook, Excel, Act,
MAS 90/200 Accounting Software, CRM Accounting
software, Sage 100 ERP Software
Educational Account Manager, 01/2000 to Current
Acc Accounting Solutions Inc – 535 Rt 38 Ste 320 Cherry Hill, NJ 08002
Operate as the lead point of contact for any and all matters specific to customers
Develop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly quarterly initiatives to internal and external stakeholders
Forecast and track key accounts metrics
Identify and grow opportunities with territory and collaborate with sales teams and ensure growth attainment
Assist with high severity escalations as needed
Organize training classes and schedules with fore clients
Telemarketer, 02/1999 to 12/1999
The Hearing Aide Center – 4836 N First St Fresno, CA 93726
Customer Service and phone calls
Telemarketer and Appointment Setter
Scheduled appointments for sales representatives to meet with prospective customers or for customers to
attend sales presentations
Contact private individuals by telephone for services
Maintained call list, record names, addresses, phone numbers, and reactions prospects contacted
Deliver prepared sales talks, reading from scripts that describe products and services, in order to persuade
customer to purchase a product or service to make a donation
Clerk/Typist: Office Information Systems- Clerk Typist, 1999
Cesar E. Chavez, Adult Education - 2500 Stanislaus Street Fresno, CA 93721