1. Yalile Vanderbeck
Kissimmee,FL34741 407-732 3633 yalilevanderbeck@hotmail.com
Summary of Qualifications
ExperiencedCustomerService Specialistwithwide rangingbackgroundinAdministrative andClerical practices.Excellent
relationshipswithinternal andexternal customers.Adaptatworkingindependentlyandinteams.Effective leadership
and communicationskills.Provenmultitaskingand problemsolvingabilities.
 Bilingual:EnglishandSpanish
 Data Entry
 ProficientinMSOffice Applications/Windows
 ComputerLiterate
 Knowledgeof Office PracticesandProcedures
 Detail Oriented
 Time Management
 Great WrittenandOral CommunicationSkills
 Active Listener
 Team Player
 ProblemSolver
 Service Oriented
 Invoices/Expense Reports/Payment
Transactions
 RecordsOrganization&Management
 Spreadsheets&AccountingReports
Professional Experience
Booking.com, Orlando, FL Executive CustomerService Representative March –Jun 2015
 Assistedguestinthe navigationprocessof bookingpartnerhotelsaroundthe world.
 Assistedguestwithanyinconvenience withpartnerhotelssuchasoverbooking,beingoverchargedorany
inconvenience with the accommodations.
 Assistedpartnerhotelswithanytechnical difficultiesthroughthe system, oranyinconveniencewiththe guests’
reservation.
TLC Staffing,Orlando,FL Assistant Bilingual Clerk January - Feb. 2015
 Assistedthroughthe systemto a large amount of employees with their open enrollment process for benefits.
 Assistedinthe Human ResourcesDepartmentinthe processof hiringnew employees,settingupappointments,
making phone calls and archiving required documents for the process.
 Performed administrative duties: making phone calls, using office equipment.
AmericanforProsperity,Orlando,FL FieldWalkerand Coordinator Nov.2013-Nov 2014
 ConducteddirectiPadsurveysthroughdoortodoor canvassingandsocial media
 Networked andphonedbanking
 Organized local eventswithCoordinators
Walgreens, Kissimmee,FL SeniorService Clerk Sep.2002 –Jul.2013
 Handledregistertransactionsandbalancedcashdraweratclose of shift.
 Restockedinventory,assistedcustomers,andincreasedsalesinthe store.
 Performedadministrative duties:dataentry,wordprocessing,usingoffice equipmentsuchasfax machine,
computer,answeringandforwardingphonecalls.
FILANBANCO, Guayaquil,Ecuador CustomerService Representative andLegal Assistant Mar. 1992 May 2001
• Recordedinformationaboutfinancial statusof customeraspartof collectionsefforts.
• Reachedoutto customerswithunpaiddebtandattemptto collectfrom them.
• Preparedandprocessedlegal documentsandpapersforprevioustrial proceedings.
Education:
ValenciaCommunityCollege,Orlando,FL Associate in Liberal Arts 12/2010
Alison Diploma in CustomerService 07/2015
H&R Block CertifiedinTax Preparation 08/2015