1. Detdra Fulwood
7125 Karen Anne Dr.
Temple Hills, MD 20748
(301) 449-3230
(301) 535-5761 (cell)
GOAL: To achieve a challenging position that will effectively capitalize on
acquired expertise and experience
• Qualification Highlights: Excellent communication, interpersonal, intuitive,
administrative, organization, problem solving and leadership skills. Proven ability
to work effectively in both independent and team environments.
• Comprehensive background in administrative, clerical support, training and
supervision, office logistics, calendaring and purchasing, vendor relations,
inventory control.
EXPERIENCE:
09/02/08 to Present- D.C. Chamber of Commerce-Front Desk Coordinator
Duties include greeting guests, answering multi-line phones, supply
inventory, logging invoices and receipts, vendor communication,
maintaining office equipment. Extensive interaction with Chief of
Staff and Accounting department.
02/10/03-03/10/08 ProFund Advisor- Receptionist
Answer Avaya phone lines for 100+ employees. Schedule
conference rooms, assist with travel and hotel arrangements,
maintain daily calendar, assist and interact with Sales and
Compliance departments up-dating spreadsheets and ACT data
base, order supplies, assist in mail room as needed, posting, sorting
and delivering mail, track in-coming FedEx, UPS, DHL packages.
Other duties as needed.
09/1999/10/2002 Call Center Rep/ Team Manager
Answered out-bound calls to senior regarding Medicare
supplement insurance. Scheduled appointments with outside sales
team. Promoted to Team Lead where in a goal oriented
environment, monitored calls, trained new employees, lead team
meetings, maintain production board, status up-dates, logged
pertinent appointment information.
10/1998-07/1999 Health Extra/ Call Center Representative

2. Conducted inbound and outbound call responding to customer
questions regarding two unique and new disability
insurance products launched nationally with Christopher
Reeves as spokesperson. Considered energetic, cordial,
articulate and professional. Assisted management in
presentation to vendors interested in the product.
1989.1999 Nordstrom/ Beauty Advisor and Beauty Director
EDUCATION:
Cal State University Sacramento and Dominguez Hills
Graduated 1978
Certificate of Broadcasting-Columbia School of Broadcasting-
Sacramento, CA. 1985
Notary Public for State of Maryland
Expiration Date: 2012
REFERENCES AVAILABLE UPON REQUEST