1. PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
DOAA SAMY
ELKEBLAWY
Jumeirah, Dubai | (C) 00971562561772 | do.411@hotmail.com
Retail sales professional versed in product placement and merchandising. Extensive
experience in inventory management and shipment processing.
Results-oriented Store Manager focused on increasing profits, reducing costs, inventory
management and transforming customer service standard
,the front dick possessing comprehensive background in fine dining and hospitality desires a
role at an upscale hotel. Courteous service professional with a strong dedication to exceeding
expectations.
Hotel operations and management
Five-star hotel experience
Front desk experience
Event management
Customer Relationship Management
Software (CRM)
Customer-focused
Credit card transactions
Retail sales
Merchandising
Skilled problem solver
Stocking
Customer-focused
S
Credit card transactions
Microsoft Outlook, Word and Excel
Skilled trainer
hipment processing
AUGUST 2013-CURRENT
Assistant manager | Azadea Group | Dubai, United Arab Emirates
Negotiating on price and costs, delivery and specifications with buyers and managers.
Challenging any objections with a view to getting the customer to buy Advising on
forthcoming product developments and discussing special promotions.
Leasing with suppliers to check th progress of existing orders.
2. Checking quantities of goods on display and stock.
Recording sales and order information and sending copies to the sales office.
Reviewing your own sales performance, aiming to meet or exceed targets.
Providing consultation and facilitate customer service problem resolution.
Resolving customer complains, and answer customer's questions regarding policies and
procedures.
Listening to the customers' requirements and presenting appropriately to make a sale
Maintaining and developing relationships with existing customers.
Negotiating the terms of an agreement and closing sales Gathering market and customer
information.
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
MARCH 2011-DECEMBER 2012
sales & cashier | Alshaya H&M | Dubai, United Arab Emirates
s
Operated a cash register for cash, check and credit card transactions with [Number]%
accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the
contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with
company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission
and values.
Used time efficiently when not serving customers, including folding clothes and cleaning
out fitting rooms.
JUNE 2004-OCTOBER 2009
Front Desk Clerk | Marriott hotel | Cairo, Egypt
Greeted and welcomed all hotel guests with a smile.
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Escorted guests to their assigned rooms, including transporting their luggage.
Updated team members about changes in hotel products, services, pricing and policies.
Delivered messages, mail and packages left for guests and hotel facilities in a timely
manner.
FEBRUARY 2001-NOVEMBER 2003
front desk elsalamlek hotel | Alexandria - Egypt
Welcome and register guests and offer them services and room rates Handle guest check
3. EDUCATION
LANGUAGES
ADDITIONAL
INFORMATION
in and checkouts professionally and in a welcoming and specialized manner Maintain the
hotel's high standard of service and hospitality Verify that all updated reports have been
run Date stamp, arrange, and track incoming mail.
Bachelor of Arts:
alazhar egypt
Faculty of Islamic Studies and Humanities Department of Arabic Language
Arabic (Native Language) English (good)
Visa Status : employee visa
Personal information: Nationality: Egyptian Date of birth: 04/11/1984 Marital status:
Single
![Checking quantities of goods on display and stock.
Recording sales and order information and sending copies to the sales office.
Reviewing your own sales performance, aiming to meet or exceed targets.
Providing consultation and facilitate customer service problem resolution.
Resolving customer complains, and answer customer's questions regarding policies and
procedures.
Listening to the customers' requirements and presenting appropriately to make a sale
Maintaining and developing relationships with existing customers.
Negotiating the terms of an agreement and closing sales Gathering market and customer
information.
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
MARCH 2011-DECEMBER 2012
sales & cashier | Alshaya H&M | Dubai, United Arab Emirates
s
Operated a cash register for cash, check and credit card transactions with [Number]%
accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the
contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with
company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission
and values.
Used time efficiently when not serving customers, including folding clothes and cleaning
out fitting rooms.
JUNE 2004-OCTOBER 2009
Front Desk Clerk | Marriott hotel | Cairo, Egypt
Greeted and welcomed all hotel guests with a smile.
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Escorted guests to their assigned rooms, including transporting their luggage.
Updated team members about changes in hotel products, services, pricing and policies.
Delivered messages, mail and packages left for guests and hotel facilities in a timely
manner.
FEBRUARY 2001-NOVEMBER 2003
front desk elsalamlek hotel | Alexandria - Egypt
Welcome and register guests and offer them services and room rates Handle guest check](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)