1. Mohamed Essam Zohny
Address: Dubai - UAE
Mobile : +971 50 222 466 7
E-mail : MohEssam45@gmail.com
Career objective:
Seeking for a job in the field of customer services, Sales, Analysis, Planning &
Business Development, where my academic and presentation and interpersonal
skills may be used and I'm developing my career through challenging opportunities
and reliable responsibilities. Seeking for local or multinational management where
appreciation equal to the effort and I'm sure that I can build a successful career and
provide value added to the work performed while Working in stable atmosphere.
Education:
•• Arab Academy for Science & Technology & MaritimeArab Academy for Science & Technology & Maritime
Department Business administration Major MarketingDepartment Business administration Major Marketing
(2006-2007).(2006-2007).
•• El Nasr Boy's School – Alexandria -Cairo (1999-2000)El Nasr Boy's School – Alexandria -Cairo (1999-2000)
Personal Information:
Date of Birth:Date of Birth: December 1st
, 1982
Place of Birth:Place of Birth: Alexandria, Egypt
Marital Status:Marital Status: Married
Nationality:Nationality: Egyptian
Driving License Issued From: United Arab Emirates
Experiences:

2. Officer Advisor at Dubai Islamic Bank
( Branch banking)Dubai, UAE (November 2014 – To Present).
• Meet and exceed budgets by creating and managing a portfolio of large and
medium individual customer relationship.
• Achieve quality business growth by acquiring new to bank customer's
through sales calling based on defined objectives .
• Emphasis on fostering and deepening of the customer's relationship through
effective cross sale of different products personal finance, credit cards ,
banc assurance & home finance .
• Identify and target new customer segments to expand the banc assurance
services and portfolio through branches .
• Effectively widen relationship by maintaining relationship contact plan .
• participate actively in sales planning to generate action plans for meeting
targets .
• Maintain customer files to provide seamless service .
• Provide effective customer service to achieve a higher percentage of customer
satisfaction and retention .
• Conduct all sales service activities within the risk and compliance
parameters as defined from time to time .
• Awareness of all the policies within the risk and compliance parameters as
defined from time to time .
• Ensure compliance with these policies and procedures on and ongoing bases.
• Report all sales daily activity and services to the branch manager .
Relationship officer at RAK Bank
( Branch banking) Abu Dhabi ,UAE (August 2013 – August 2014)
• Meet and exceed budgets by creating and managing a portfolio of large and
medium individual customer relationship.
• Achieve quality business growth by acquiring new to bank customer's
through sales calling based on defined objectives .
• Emphasis on fostering and deepening of the customer's relationship through
effective cross sale of different products personal finance, credit cards ,
banc assurance & home finance .
• Identify and target new customer segments to expand the banc assurance
services and portfolio through branches .
• Effectively widen relationship by maintaining relationship contact plan .
• participate actively in sales planning to generate action
plans for meeting targets .
• Reports for the Branch manager.

3. Relationship officer at Abu Dhabi Islamic Bank
Abu Dhabi ,UAE (February 2011 - February 2013)
Small and Medium Enterprises (SME):
• Attract new customers SME clients.
• Maintain an excellent relationship with current clients
• Repetitively work towards increasing the number and
value of their portfolio.
• Extensive knowledge of different products offered by
bank.
• Reports for the line manager
Customer service at National Society General Bank
(Branch Banking ) Alexandria, Egypt (February2008-December 2010)
• Selling products and services.
• Handling customers’ accounts in terms of balance, due
dates, etc.
• Resolve customer complaints via phone, email or mail.
• Handle changes in policies or renewals.
• Conduct all sales service activities within the risk and compliance parameters as
defined from time to time .
• Awareness of all the policies within the risk and compliance parameters as
defined from time to time .
• Ensure compliance with these policies and procedures on and ongoing bases.
• Report all sales daily activity and services to the branch manager .
Computer Proficiency includes:
• MS-Office applications (Word, Excel, PowerPoint and
Access).Microsoft outlook
• Internet searching and navigation.
• PC hardware installation and Configuration

4. Other Skills:
• Ability to work under pressure.
• Excellent communication skills.
• Ability to fast self-learning.
• Flexibility in working hours.
• Flexibility in movements.
• An ambitious, Dynamic, Career Oriented Personality.
• Motivated
• Creative
• Approach customers
Language abilities:
• Arabic: Mother tongue
• English: Fluent in spoken and written
• French: Good in spoken and written