1. TO: HR department
Subject: Applying for Marketing, Sales or Customer Services
department.
It is my honor to join your company, and I will be proud of it, I would like to apply my
application to the company with this distinguished of high reputation.
I am holding a Bachelor’s degree in business and I speak both English and Arabic
fluently plus that I have more than 7 years’ experience in Sales, Marketing and
Customer Services.
I could provide leadership on a strategic and commercial level for Corporate in/out of
Bahrain. Also I am able to drive corporate sales performance with a focus on
developing corporate revenue as well as build and develop relationships.
Formulating a long and short-term strategy to identify new and grow existing business
opportunities is one of my skills.
I am assuring to develop negotiate and grow corporate relationships while ensuring
the revenue adds value to the organization.
My experience, get me the ability to work under pressure in a highly charged working
environment, with excellent leadership capability, strong influencing and team working
skills with develop a good network within and outside the airlines, also strong
influencing and negotiation skills and understands the requirements of the business.
Looking forward to hear from you.

2. Best regards,
Fadhel Dariwsh Hussain
+973 32229985 / 36774554
Curriculum Vitae
PERSONAL DETAILS
NAME: FADHEL DARWISH HUSAIN
MARITAL STATUS: Married
ADDRESS: Muharraq, Kingdom of Bahrain.
NATIONALITY: Bahraini
CPR No.: 820303909
DATE OF BIRTH: 8 / 3 / 1982
TEL No: (+973) 3222-9985 / 36774554 / 36855778
E-Mail: fadheld@gmail.com
EDUCATION
2002-2005 Bachelor of Business Informatics (College of Commerce)
AMA International University BAHRAIN.
1997.2002Muharraq Commercial Secondary School.
JOB EXPERIENCE

3. • June.2011- preset: SAUDIA AIRLINES as Corporate Sales Executive (Passenger
& Cargo).
• Reporting to SAUDIA - Bahrain and Qatar Country Manager.
• Create and maintain a strategic account development plan to
satisfy needs in line with SAUDIA business plans on a win/win
situation.
• Support and direct assigned segment Marketing Communications
to ensure maximum value is derived from promotional activities.
• Develop key messages aimed at guest in all segments.
• Oversee all guest campaign activity – Telemarketing, PR,
Advertising, Print, Publications, media, outdoor, Direct Marketing
and Loyalty Programmes ensuring deadlines and budgets are met.
• Support in the development of Marketing objectives, and action
plans for assigned segment.
• Manage and maintain all campaign plans and the guest campaign
calendar.
• Develop brief for all aspects of the agreed campaign activities
aimed at guest.
• Work with other campaign managers to ensure consistency across
all campaign activity.
• Support in agency management and relationships for guest
campaigns.
• Support in the development of guest segmentation and profiling
based on internal and external quantitative and qualitative
researches.
• Set the targets and evaluation criteria to ensure SAUDIA is
maximizing its use of guest marketing campaigns.
• Identify gaps in service delivery for assigned segment through
analysis of complaints, surveys and ad hoc market researches.
• Support in guest retention and churn activities.
• Manage guest unit internal events.
• Manage internal communication for SAUDIA product and services.
• Sharing marketing best practice knowledge throughout the
company.
• Support Marketing H Q Team.
• Support in the establishment of a relationship program with
residential guest to ensure the provision of account-managed
solutions and support from top management. This will also include
arranging for roadmaps, workshops, gatherings, magazines, etc
• Improve and update knowledge on all new, existing and future
services to better serve both SAUDIA and the guests.
• Establish a “Virtual Team” within SAUDIA to meet and support
guest accounts effectively.
• Build a good knowledge of the market environment in which the
guest is operating.
• Identify and propose training required for Reservation/ Sales team.
• Supply management with regular reports on guest revenue and

4. variances in line with targets agreed in the Business Plan.
• Ensure that all services provided for the guests are achieved in
accordance with SAUDIA service delivery and assurance policy.
• Respond to all requests of the Airlines nature concerning the major
account user and implement all sales action related to business
targets as outlined by country Manager.
• Visit travel agencies on a regular basis to pre-empt possible
problems, suggest appropriate solution and promote all products /
services as they become available.
• Entertain guests as and when necessary in order to build strong
relationship with the corporate guest.
• To act as single point of contact for the major account guest at all
time (including after duty hours 24/7).
• Give presentation quarterly to regional management to explore
overall market situation and business opportunities.
• Visit to overseas guest twice a year in other stations within Middle
East and gulf regain.
• Nov.2008- Nov.2009 HSBC Bank as Customer Services Officer:
• Help the customers to resolve their queries.
• Bank transaction maintenance like:
 opening an account with any of these currency: BHD, USD, GBP, EUR
 issuing new / replacement ATM card & pin code
 maintaining high quality service standards
 daily monitor of customer relationship management & ensure that all of the
following is done:
 record the sales of the loans, credit cards & overdrafts
 achieve weekly target
 customer facilities review
 null outstanding leads on daily basis
 Achieve customer satisfaction score of 90%.
• Develop and lead direct and indirect sales strategies including up-selling and cross-
selling through call center and self-services for all related products and services, to
ensure customer retention and revenue growth.
• Develop strategies and plans to measure and enhance customer satisfaction through
Voice of Customers surveys, Service Level Agreements, after sales/delivery surveys
and review meetings.
• Build and maintain excellent and strong relationships with residential customers
through effective after sales support, to ensure customers' retention and maximum
satisfaction as well as revenue growth.
• Develop, implement and manage customer retention strategies, through provision of
world class sales, after sales support, and development of partnership, personalized
and tailor made services.
• Advising the Customer in their financial Investments.
• Developing & managing a close relationship with a portfolio of High Value Centurion.

5. • Prioritize and manage own workload, also leading other Customers Servicing Unit
colleagues, when required.
• Ability to drive customer loyalty by proactively maximizing on opportunities to
develop customer’s emotional and rational brand affinity.
• Experience in a fast paced, high volume, high risk work environment.
• February 2005-2006 Bahrain Airport Services as - Customer Service agent:
• First class chick in counter (VIP) at Traffic department.
TRAINING PROGRAMS & COURSES
01–04FEB 2016 International Negotiation skills – SAUDI Training center CAI
01–04DEC 2014 Negotiation skills – SAUDI Training center Dhahran
16-20Feb 2014 Airline Business Foundations – IATA - SAUDI Training center JED.
11Nov 2013 online travel training – Qatar Airways.
11Nov 2013 online travel training – Saudi Sky Team.
11Nov 2013 online travel training – Aegean Airlines 2013.
Feb to May13 leading professional in the business world in the following topics:
- Positive thinking and creativity in solving problems.
- Strategic planning and change management.
- Marketing strategy and operation management.
- Institutional leadership and effective management.
- Financial management for non-financial managers.
From American Association of Management Consulting provided by Teacher
Institute in Bahrain.
11-16Jan 2012 Human Relationship Analysis – SAUDI Training center Dhahran.
15–25March 2012 Setting Goals & Objectives – SAUDI Training center Dhahran.
01-15Dec12 Amadeus 001 Reservations system – SAUDI Training center Kuala Lumpur.
SKILLS AND ABILITIES
• More than 7 years’ experience in development Sales & Marketing.
• Leadership skills.
• Good communicator.
• Understanding of the guest environments.
• Understanding of Marketing Communications – including online communications.
• Ability to effectively manage large budgets.
• Regional knowledge.

6. • People management.
• Marketing/service background.
• Creativity and out-of-the-box thinking.
• Forecasting.
• Judgment/ Decision Making.
• Strategic thinking.
• Self-initiative.
• Guest focus.
• Strong attention to detail.
• Excellent verbal and written communication skills (English and Arabic).
• Some financial and accounting knowledge.
• Channel Marketing skills.
• Graphic design skills desirable.
• Ability to work independently
• Holding of a Local valid Driver’s License.
Further information will be available upon your kind request

7. • People management.
• Marketing/service background.
• Creativity and out-of-the-box thinking.
• Forecasting.
• Judgment/ Decision Making.
• Strategic thinking.
• Self-initiative.
• Guest focus.
• Strong attention to detail.
• Excellent verbal and written communication skills (English and Arabic).
• Some financial and accounting knowledge.
• Channel Marketing skills.
• Graphic design skills desirable.
• Ability to work independently
• Holding of a Local valid Driver’s License.
Further information will be available upon your kind request