My resume

1. Misty Craft
85 J Wilson Road, Auburn, KY 42206
Phone: 270-202-9007
Email: misty1347@gmail.com
Professional Summary
Over the last twenty-five years, I have had extensive work experience with the public on many different levels which has
taught me valuable communication and problem solving skills. My passion for a lifetime of learning and improving motivated
me to earn my Associate and Bachelor degrees along with a Leadership certificate. Helping others is an integral part of who
I am, so as I seek new and challenging opportunities, it is inherently important any future position I hold will help to make a
positive difference in the world around me.
Skills
Education
Masters or Arts: Social Responsibility and Sustainable Communities, 9 hours
Western Kentucky University, Bowling Green, KY
Bachelor of Arts: Interdisciplinary Studies
Western Kentucky University, Bowling Green, KY
Associates of Arts: Office Systems Technology
Western Kentucky University, Bowling Green, KY
Work History
Volunteer Victim’s Advocate, 03/2012 to Present
Hope Harbor Inc. Bowling Green, KY
 Completed 40 hour training and continuing education
 Answer calls related to rape, sexual abuse, suicide, and depression on a 24 hour crisis line
 Emergency advocate for rape or sexually abused victims at the hospital or police station
 Assist with special projects
Victim’s Advocate 6/2015 to Present
Commonwealth Attorney’s Office, 7th JC of Kentucky, Russellville, KY
 Advocate for victims in felony cases in Logan and Todd Counties in Kentucky
 Inform victim of defendants court dates or change in status
 Set up meetings/keep calendars for attorneys
 Various forms of research
 Prepare various Motions, subpoenas, restitution orders, fugitive transport warrants, etc.
 Point of contact for victims, attorneys, police agencies, Department of Community Based Services, Kentucky
Correctional Psychiatric Center, Sex Offender Risk Assessment personnel at KY. Dept. of Corrections, etc.
 Commonwealth’s representative for child sexual abuse task force; Growing Up Safe (GUS)
 Assist attorneys with trials, motion days and other required support
 Receive, track and send all bills, discovery dues and payroll to Prosecutorial Advisory Council
Office Associate, 05/2008 to 6/2015
Department of Facilities Management Fiscal Services, Western Kentucky University, Bowling Green, KY
 People Oriented  Strategic Thinking  Dedicated  Diversified
 Flexible
 Innovative
 Self-Starter  Researching  Detail Oriented
 Empathetic  Problem Solving  Technical

2.  Successful in billing and tracking 1.6M dollars in inter-accounts each year for Facilities Management
 Research/assist with special projects/reports for Director and other managers within DFM
 Prepare, distribute, record and file work orders and service requests
 Responsible for Accounts Payable/Accounts Receivable for Facilities Management; monitor budget
 Safety Committee Secretary
 Develop training manuals and facilitate training sessions
 Develop relationships/collaborate with administrators to ensure special event and maintenance needs are met
 Proficient in computers such as Facility Center and Maintenance Connection CMMS, BANNER, Blackboard, Topnet,
and Microsoft Access, Excel, Word, PowerPoint, and Outlook
 Responsible for the DFM Fleet Program to include:
o Assign numbers and maintain list of all University owned vehicles; enter drivers in database
o Produce gas cards by writing new ones for on-site fuel tanks; order cancel Comfuel Cards
o Order and assign DFM vehicle parking passes and access wafers
 Answer phones/transfer calls/greet/assist customers; radio dispatch
Building Services Attendant, 01/2007 to 05/2008
Department of Facilities Management Building Services, Western Kentucky University
Bowling Green, KY
 Cleaned classrooms, restrooms, offices, and public areas, and project work
Owner, 03/2003 to 07/2004
Misty’s Restaurant, Bowling Green, KY
 Interviewed, hired, trained, supervised and disciplined employees (fully staffed at 11)
 Researched suppliers, negotiated and analyzed pricing, purchased inventory and supplies, monitored shipping
 Created menu's, and design marketing strategies, schedule, and floor plan
 Prepared budget, daily deposits, weekly payroll, taxes, accounts receivable, accounts payable, and monthly profit/loss
ledger
 Organized all aspects of catering events from obtaining customers to menu selection, preparation, delivery, and setup
Manager/Server, 06/1998 to 03/2003 & 10/2004 to 3/2006
Mary's Home Cooking, Bowling Green, KY
 Interviewed, hired, trained, supervised and disciplined employees as needed (fully staffed at 17)
 Office duties including floor plan, schedule, budgeting, deposits, payroll and monthly profit ledger
 Organized catering preparation, delivered and set-up
 Researched and evaluated suppliers, negotiated and analyzed pricing, purchased inventory and supplies
 Reduced number of daily employees needed by two and increased sales by 25%
 Greeted, assisted, and waited on customers
 Utilized and reconciled cash register
Certifications
 Leadership at WKU
 CPR
 Six Sigma White Belt
 Hope Harbor Victim Advocate
 Cvent Supplier Network
 TPC Effective Spoken Leadership & Written Communication
 National Seminar Communicating with Tact, Professionalism, & Diplomacy
 APPA Supervisor Toolkit
References
Terryn Varney BRADD Public Admin Specialist 270-781-2381 terryn.varney@bradd.org
Angie Jackson Sodexo/WKU Fiscal Services Manager 270-745-3255 angie.jackson@wku.edu
Melissa Whitley Hope Harbor Director 270-782-5014 director@hopeharbor.net