Dawn Bailey has over 20 years of experience in administrative and counseling roles in higher education and healthcare. She holds a Master's degree in Counseling and Bachelor's degree in Social Sciences. Her experience includes roles providing counseling and administrative support to students, with specialized experience assisting veterans and students with disabilities. She has strong skills in communication, organization, and customer service.

1. DAWN A. BAILEY, M.S.
151 Shelter Rock Road Unit 49 – Danbury, CT 06810 · (860) 881· 0218 · dawn.bailey11@gmail.com
EDUCATION
CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT
Master of Science in Counseling
WESTERN CONNECTICUT STATE UNIVERSITY, WCSU Honors Program, Danbury, CT
Bachelor of Arts, Social Sciences with a minor in Family Studies, Magna Cum Laude
LEED INSTITUTE FOR PROFESSIONAL BUSINESS TRAINING
Medical and Executive Secretarial Certificate
COMPUTER APPLICATIONS AND ADDITIONAL PROFESSIONAL TRAINING
Microsoft Office Suite ■ Outlook ■ Lotus Notes ■ Banner ■ Training for Supervisors
Exceptional Customer Service ■ Customer Service in an Educational Setting
Assertiveness Training ■ Introduction to Stress and Time Management
PROFESSIONAL EXPERIENCE
WESTERN CONNECTICUT STATE UNIVERSITY, Danbury, CT 2006-2013
CSU Administrative Assistant
Vice President for Student Affairs
 Provided daily screening of in-person and telephone calls to determine urgency and provided
advisement and counseling to students and parents
 Supervised, trained and assigned work for staff and student employees
 Assisted in the selection of support staff for several Student Affairs departments
 Assisted in selection/recruitment and supervision of student note-takers for AccessAbility
Services
 Prepared correspondence and reports including confidential letters, emails and financial data
 Organized and maintained highly confidential records
 Maintained schedule, including setting regular meetings, arranging individual meetings and
preparing meeting materials
 Planned, in conjunction with the Dean and/or VP of Student Affairs, major programs and
provided logistical support for University-wide and Divisional events.
 Member of University Emergency Planning Team, University Judicial Board, University
Hancock Student Leadership Steering Committee, University Wellness Task Force
SPECIALIZED FUNCTIONAL AND COUNSELING AREAS
WESTERN CONNECTICUT STATE UNIVERSITY, Danbury, CT
Administrative Liaison for Student Veterans 2009-2013
Designated Veteran Services Liaison for student veterans to university administration, faculty and staff to
provide support services with academic as well as personal matters
 Provided advisement and counseling to servicemembers to ensure a smooth transition by assisting
with academic preparedness regarding degree/majors and career choices, health and wellness,

2. Dawn A. Bailey, M.S. 2
socialization issues; while informing them of the universities goals, rules, regulations, and
expectations of campus life
 Served as liaison to other Student Affairs and academic services including Academic Advisement
Center, AccessAbility Services (support students with disabilities), Counseling Center, and
Career Development Center
 Worked directly with Student Financial Services staff ensuring educational benefits were in
order; while serving as a School Certifying Official
 Oversaw the Veteran’s Drop-In center
 Served as a key member of the Veterans Task Force Committee; Organized annual Veterans Day
Celebration; chair, Veteran’s Task Force Subcommittee; Organized the 2011 Veterans
Administrators Conference Organizes and facilitated Veterans Orientation Programs.
 Assisted in development of veteran’s website, resource guide and card; responsible for
maintenance of updates of all materials relating to veterans resources
 Continuously developed relationships with outside organizations to acquire supplies for current
student veterans and Operation Care Package
 Attended conferences, workshops and webinars for further knowledge of military processes
Office of AccessAbility Services 02/12 to 05/12
 Instructed individuals and small groups on strategic study behaviors, provided individualized
learning support to students with special learning needs and determined appropriate referral for
tutoring and/or testing
 Designed tutorial programs, activities relating to student success, study skills
 Maintained and conducted regular schedule of counseling and student education plan
appointments for students with diagnosed disabilities
 Provided feedback to the Coordinator concerning student needs and outcomes during weekly
team meetings
Substance Abuse Prevention Program (CHOICES) 09/11-12/11
Graduate Intern 09/09-12/09
 Advised students regarding their academic and personal difficulties and provided referrals to
ancillary services on campus for further assistance
 Facilitated intake and assessment interviews with students mandated voluntary or involuntary to
meet with the addictions counselor; wrote progress notes and treatment plans during student
interviews
 Provided feedback to Coordinator concerning student needs and outcomes
 Researched and prepared new intake and assessment forms from the counselors
 Participated in the psycho-educational training sessions provided to the residence halls
 Wrote progress notes and treatment plans during student interviews
COUNSELING EXPERIENCE
NAUGATUCK VALLEY COMMUNITY COLLEGE, Waterbury, CT 09/10 – 05/11
Graduate Intern, Undergraduate Enrollment & Recruitment Office
 Coordinated and attended local high school visits, information sessions and college fairs to recruit
prospective applicants; while providing information to their families as well as guidance
counselors and administrators regarding the college's 90 academic degree and certificate
programs
 Consulted directly with NVCCs prospective students to resolve issues which arose during the
application and acceptance processes; guided campus tours

3. Dawn A. Bailey, M.S. 3
 Assisted in individual and group academic advising sessions
 Identified, recruited and contributed to increasing the enrollment of first-time, non-degree and
transfer students
 Evaluated admissions applications for completeness, acceptance and future academic advisement
 Developed a working relationships with college departments, counselors and advisors to enhance
customer service and satisfaction
 Maintained telephone, email, written and personal contact with prospective students, families
and high school personnel
WESTERN CONNECTICUT STATE UNIVERSITY, Danbury, CT 1995-2006
Administrative Assistant
Office of the Dean, School of Professional Studies
 Provided the Western Connection Program (for students with special needs within the 10 town
radius) with programmatic support, mentoring, and advisement
 Provide daily screening of in-person and telephone calls to determine urgency and provide
advisement and counseling to students and parents
 Organized special yearly programming events for the Dean.
 Assisted in the preparation of the annual budget and annual report process
Undergraduate Admissions Office and Division of Graduate Studies
 Assisted various departments, university faculty, staff and students in interpreting admission and
transfer policies and procedures to ensure smooth admissions process
 Prepared first-time student files for review by admissions counselors; evaluated/verified
incoming student records for acceptance status
 Assisted with the organization of annual department events
 Prepared travel and related expense accounts for the director and admissions counselors
 Researched/compiled information for narrative/statistical reports
 Simplified the admissions application process through checklist procedure
FAIRFIELD HILLS HOSPITAL, Newtown, CT 1984 – 1995
Executive Secretary II, Chief Executive Officer (temporary)
 Provided daily screening of in-person and telephone calls to determine urgency and triage in
order to remedy issues
 Prepared various correspondence and reports including confidential letters, emails and financial
data
 Organized and maintained highly confidential records
 Maintained schedule, including setting regular meetings, arranging individual meetings and
preparing meeting materials
Administrative Assistant
 Provided administrative support for the Assistant Superintendent for Fiscal Affairs, the Director
of Rehabilitation Services and the Director of Quality Improvement. Worked closely with a
diverse population, including the clients, staff, and physicians.
 Received FHH Nomination for Employee of the Quarter and Perfect Attendance Award