Austin Giuliano has over 10 years of experience in management, customer service, and insurance. He received a Bachelor's degree in Political Science from the University of La Verne in 2015. Currently, he works as a bartender and server at P.F. Chang's China Bistro in Bellevue, WA, where he trains staff and averages higher sales. Previously, he was the manager of Sunshine Rafting in Knights Ferry, CA for 4 seasons, improving company ratings and running daily operations. He also worked as a manager and broker for Giuliano Insurance Agency in Modesto, CA, developing marketing plans and resolving client issues.

1. Austin Giuliano
209-202-4361
austin_giuliano@yahoo.com
1920 !st Ave Seattle WA 98101
EDUCATION
University of La Verne La Verne, CA
Bachelor of Sciences, Political Science May 25, 2015
Maquarie University Sydney, Australia
Focus of Study: Global Politics July 19-December 25, 2010
EXPERIENCE
P.F. Chang’s China Bistro Bellevue, WA
Bartender, Server September 2013-Present
 Responsible for training seven servers and three bartenders.
 Average a $68 guest check, compared to the location’s overall average of $54.
 Responsible for $2,000 cash each shift.
 Take prompt and corrective action when necessary to maintain satisfaction and safety of all
patrons and staff.
 Interact with patrons in a professional, welcoming, and hospitable manner.
Sunshine Rafting Knights Ferry, CA
Manager May 2010- August 2014
Certifications: CPR certified, trained in swift water rescue.
 Trained 25 staff members over the course of 4 seasons.
 Managed team of 11 staff members per season.
 Improved company Yelp ratings by 18% to achieve a 98% satisfactory rate from our customers.
 Ran the day-to-day operations, including equipment preparation, safety training for guests, and
handling financial transactions.
 Coordinated busing and shuttle transportation for guests.
 Performed swift-water rescues for stranded rafters.
 Developed and maintained strong relationships with the community and referral sources such
as schools, clubs, groups, churches, government resource centers, and local businesses.
Giuliano Insurance Agency Modesto, CA
Manager/Insurance Broker October 2011-August 2013
 Expert in providing insurance solutions balanced with individual needs and budgets.
 Hands-on experience in developing and executing marketing plans to drive new and renewal
business.
 Identified cross-selling opportunities and referrals from existing customers.
 Resolved client issues and acted as a liaison with the client and the company.

2. REFERENCES
Jillian Bach
Market Partner for P.F. Changs China Bistro
Phone: 909-244-7706
Email: Jillianbach@pfchangs.com
Former generalmanagerfor 3 years
Can speak to my work ethic and sales skills
Shiloh Foust
Owner and operator of SunshineRafting Adventures
Phone: 209-499-9849
Former bossfor 5 years
Can speak to my leadership and managementskills
Lori Green
Marketing Director Jordan Winery
Phone: 707-799-8139
Email: lori.m.green@gmail.com
Family member
Can speak to my personalcharacter