1. Bridgett Bowen
(517) 505-0261 ● bridmb83@yahoo.com
SUMMARY
Seeking a position within customer service where my skills and abilities are best utilized
 Understanding of group behavior and dynamics, societal trends, and influences.
 Strong verbal and written communication; and interpersonal skills.
 Wide knowledge of human behavior and performance; individual differences in
ability, personality, and interests; learning and motivation; psychological research
methods; and the assessment and treatment of behavioral and affective disorders.
 Work well independently or part of a team
EDUCATION
Graduate Certificate Program, Alcohol and Substance Abuse (SPADA)
Western Michigan University, Kalamazoo, MI- Expected Graduation August 2015
Bachelor of Arts, Community Services – Family Systems Concentration
Siena Heights University, Adrian, MI - August 2013
Research studies in teaching socially acceptable conduct and employment of behavior
analysis/assessment techniques to detect and mitigate conflicts.
General Associates Lansing Community College, Lansing, MI, May 2011
PROFESSIONAL EXPERIENCE
Customer Service Agent Peerless Furniture, Lansing, MI (02/2007-05/2007)
 Maintain directory of furniture sales
 Schedule pick up times for deliveries
 Organization of sales
Front Desk Representative Econo Lodge Lansing MI 06/2003-02/2006
 Provided Guest Services for Residents
 Answered phones to assist with reservations and questions about the hotel
 Provided guests with information regarding community attractions and events
Customer Service Representative at Fazolis Restaurant (10/2001-06/2003)
 Food Preparation
 Cleaning of Pantry and Dining Areas
 Provided Customer Service to Patrons
DNL Construction Case Manager (02/2006-07/2006)
 Relief Worker for Hurricane Katrina
 Assisted Evacuees with Transition
 Cleaned and removed Debris from the city
 Maintained Company Budget
 Assisted Individuals with accessing Community Resources
 Property Management

2. Gateway Community Services Volunteer (01/2013-current)
 Involved with street outreach program
 Assist clients with everyday living expenses and needs
SPECIAL SKILLS AND INTEREST
 Case Planning and Management
 Client Advocacy
 Community Outreach
 Inventory and Property Management
 Budgeting
 Client needs assessment and response
REFERENCES
Antonio Manning
(517) 512-1624
antoniomanning@live.com
Elizabeth Edwards
(517) 977-7168
egross21@yahoo.com
Kyron Harvell
(517) 490-3633
Kyron.Harvell@lansingschools.net