1. Daria D. Barnes 10233 Marlboro Ave. NE
Louisville, Ohio 44641
marnes@prodigy.net
Objective: Administrative Office Assistant
Skills: Clerical Office Manager Customer Service Sales Support
Provantage LLC North Canton, OH
Sales Support Specialist 2007-2015
 Analyzed, transcribed and documented all customer problems verbally or by e-mail, delegating to
departments for further investigation and resolution
 Resolved customer service complaints by adjusting orders and invoices for refunds, credit and
freight costs
 Distributed documentation requests investigating, scanning, faxing and emailing credits, invoices
and tracking for shipments
 Managed multi-line phone system routing calls to departments
 Trained as a distributor rep for RMA exchanges or credit and communicated with 8 distributors
verbally and by e-mail
Credit Card Security
 Compiled, inspected, verified and documented credit card orders for fraud elimination
 Organized and recorded chargebacks and resolved for returns and credit
 Cross-trained in Net 30 department and maintained purchase order files
 Executed daily operations in accounts receivable department and recorded payments and
balances to accounting manager
Media Dimensions, Inc. Louisville, OH
Office Manager 1995-2007
 Assistant to the President
 Executed daily operations of bookkeeping, on-line banking plus deposits and withdrawals
 Arranged all purchasing of hardware, software and supplies
 Coordinated shipping, receiving and labeling
 Managed all events for travel and meetings
 Production Assistant for field production crew in critical situations
 Designed a filing system for hard copy files
Education: Stark State College of Technology North Canton, OH
Associate of Applied Business Management
Certifications: Provantage LLC North Canton, OH
Certification Customer Service Technician