Kathy T. Gaines has over 15 years of experience in social work, case management, and customer service roles. She has a Master's degree in Social Work from the University of South Carolina and a Bachelor's degree in Social Work from South Carolina State University. Her experience includes positions at Blue Cross Blue Shield, Paxen Learning Corp, Maximus Inc., AppleOne Staffing Agency, Marlboro Park Hospital, Orangeburg County Department of Social Services, and Charleston County DSS. She has strong skills in case management, customer service, assessments, and maintaining compliance with standards and deadlines.

1. Kathy T. Gaines
919 Pineland St Vance, SC 29163
Phone: (803) 759-6570(c) E-Mail:Kathy.boone17@yahoo.com
Objective Master’s level social worker with strong case management skills. Knowledge of human
development. Ability to organize work, set priorities, meet multiple deadlines. Able to work well
independently, great team player and welcomes new challenges. Computer proficient and ability
to use business contact software, Microsoft Office, Word, Excel and Power Point and excellent
oral and written communication.
Experience 7/2015-Present Blue Cross Blue Shield Charleston, SC
Customer Service Advocate
• Provides prompt, accurate, thorough and courteous response to all customer inquiries
• Performs research as needed to resolve inquiries
• Accurately documents inquiries
• Identifies incorrectly processed claims and complete adjustments
• Ensures contract timeliness,productivity and quality are met
5/2014-12/2014 Paxen Learning Corp Orangeburg, SC
Case Manager I
• Assist participants with career goals and assist with barriers while achieving goals
• Conduct orientation to induce Intensive Service outline
• Case Maintenance to ensure cases are compliant to company standards
• On-going Customer Service
• Participant in community meetings to learn about resources within the community and
promote Workforce Investment Act program
• Prepares and disseminates participant updates within confidentiality guidelines
• Assist older youth ages 16-21 obtain HSD or GED and 2 yr. Vocational training
2/2014-5/2014 Maximus, Inc. Charleston, SC
Job Developer
• Complete assessments to determine participants abilities, employment preparedness and
development needs
• Provide referrals to training and pre-employment preparation to obtain maximum
employability
• Initiates and maintains personal contacts with employers for purpose of developing jobs
• Provides job coaching and counseling
• Provides employability skills training, assists with resume preparation, and orientation of
program services and local labor market
8/2013-2/2014 AppleOne Staffing Agency Charleston, SC
Job Developer
• Conduct individual assessments to determine if individual is work ready
• Provide referrals to training and pre-employment preparation to obtain maximum
employability
• Initiates and maintains personal contacts with employers for purpose of developing jobs
• Provided job coaching and counseling

2. • Provided employability skills training, assists with resume preparation
3/2011-1/24/12 Marlboro Park Hospital Bennettsville, SC
Social Worker
• Case management services to Emergency Department patients
• Secures placement and ensures a successful aftercare plan in discharge planning
• Participate in treatment team planning
• Complete psychosocial assessments on Geri-Psych patients
• Educates patient and family members about community resources and how to access them
appropriately
12/2000-1/2011 Orangeburg County Dept. of Social Services Orangeburg, SC
Program Coordinator/Human Service Specialist II/Economic Services Worker
• Determines and prioritize training needs for staff and program staff
• Provides supervision and complete performance evaluation for staff
• Attend court intervention/permanency planning hearings
• Conduct treatment plan reviews
• Reviews and evaluates case material
• Coordinate donations given to the agency
• Train staff on agency policies and procedures
• Coordinates workloads and responsibilities to staff
• Attend meetings and coordinate with various public and private organizations in promoting
effectiveness of program goal
• Submission of various reports and other information in a timely and accurate manner
• Participate in agency and/or professional staffing on cases as required
• Remove children from abusive/and or neglected environments
• Provided treatment services for children and families for child neglect, abuse and exploitation
cases by time frames established by agency policy and law.
• Determine validity of reports and investigate circumstances surrounding alleged child neglect
and/or abuse
• Represent agency in Court by providing testimony
• Conduct interviews
• Maintain case records, case narrative recordings written and electronically into agency designated
system for documenting and auditing purposed as required by agency policy in a timely and
accurate manner
7/2006-10/2006 Charleston County DSS Charleston, SC
Child Support Specialist
• Prepared child support cases for administrative conferences as well as Family Court
• Generate pleadings, scheduled hearings and filing papers with the Clerk of court
• Conduct interviews, answer written/oral inquiries and updating case information on DSS
automated system
EDUCATION

3. University of South Carolina, Columbia, SC
2009- Master of Social Work
South Carolina State University, Orangeburg, SC
2004-Bachelor of Social Work