1. Continued…
Michael S. Turner
Seven Springs, North Carolina • kmkelly4@aol.com • 252-525-1409
Retail Store Management Executive
High energy, hands-on leader with demonstrated capacity for management and operations support
— Key Qualifications —
 Proven track record of managing multi-location operations and profitability in retail environments.
Significant success in exceeding standards for pricing, merchandising, and customer service.
 Consistent achievements with improvedsales,and metrics for gross margin, turns, markdowns, and in-
stock positions.
 Adept at developing and maintaining administrative and procedural processes that reduce redundancy,
and maximize efficiency, customer satisfaction, and profitability.
 Talentformanaging team members by providing coaching, mentoring and professional development.
 Highly focused and results-oriented in supporting company goals and priorities, with a strong desire to
learn and advance.
Professional Experience
WALGREENS – SevenSprings,NorthCarolina
Assistant Manager, 4/2006 to 11/2016
Heldresponsibilitiesfor5 store locations with100+ teammembers.Ateachlocation: oversaw $10 Millionin
pharmacysales;developedplanstoincrease store sales andinitiatelossprevention;maintainedexceptional
customer service. Delivered performance reviews and discipline to motivate, empower and develop a
successful team.
Selected Contributions:
 Increasedfront-endsalesof $2.5 Millionby5% or more at 5 differentstore locations,reducedshrink
by .5%,and neverfailedanauditin7 years.
 Increasedcustomerservice scoresbyover10 pointsat eachlocation.Reducedout-of-stocksateach
locationbyover50+.
 Successfullyscheduledteammembersinfront-endandpharmacydepartments,everypayperiodfor
six consecutive years,withoutexceedingbudgetedresources.
 Maximizedprofitabilitybyensuringaccurate andtimelyreceivingof merchandiseandprocessing of
claims,and approval of invoicesforpaymenttominimizecash-flow constraints.

2. Michael Turner ••• Page 2
Home Depot– Redlands,California
Assistant Manager, 6/2004 to 2/2006
Managed multiple departments and directed all facets of a $95 Million operation, with over 250+ team
members.Directlyresponsible forHardware andPaintdepartments,withannual salesof $12 Millionand$9
Million, respectively. During tenure, helped develop and promote 2 heads to assistant manager positions,
and 3 hourly associates to department heads.
Selected Contributions:
 Achieved12%increase inHardware departmentsales,10% increase inPaintdepartmentsales,and
decreasedshrinkinbothdepartmentsby.5%.
 Successful atmeetingorexceedingcompany standardsforpricing,merchandising,customer
satisfaction;workedhardtoachieve measuresingrossmargin,turns,andin-stockposition.
Mervyns – Redlands,California
Executive Team Leader– Home, Kids,Credit3/2000 to 6/2004
Servedas Assistantat the highestperforminglocationinthe district,a $22 Millionoperationwithover125
teammembers. OversawHome andKidsdepartments,with$9Millioninsales,and25+ associates.Managed
merchandising and signing standards. Coached and monitored team members for performance
improvements, and provided timely reviews.
Selected Contributions:
 Newcreditaccountsolicitationachieved105% of creditgoals,or better,over14 consecutive months.
 Ensuredgreatguestservice byinteracting withguestsandteammembersonthe salesfloor.
Wal-Mart Tire and Lube Express – Highland,California
TLE UnitManager, 5/1994 to 10/1998
Manageda retail operationthatrealizedannual salesgrowthfrom$650,000 to $1.8 Millionoverthreeyears.
Assisted in planning and implementation of shrink review, which achieved great success.
Selected Contributions:
 Pro-active salesdirectionof teammembersresultedina9% contributiontonetprofit and $150,000
to the bottom-line. Recognized as the 1996 regional store of the year.
 Reducedexcessinventoryby$100,000; improvedturnsfrom3 to 5; reducedcontrollable expenses
by 2.5%, while expanding productivity.
Educational Background
Bachelor of Arts, Finance
California State University, San Bernardino, California