1. JOHNA FIELDS
114 E New York Street; Fortville, IN 46040
317-435-6151; fieldsjohna@gmail.com
OPERATIONAL MANAGER
Experienced leader who undertakes difficult challenges, effectively manages tasks and
personnel, and delivers superior results. Possesses experience and skills to manage low, medium
and high volume locations with regional and national retailers, including multi-store
management experience. Effectively leads teams to provide excellent customer service, maintain
operational compliance and exceed financial results in a fast-paced setting. Recent MBA
graduate who provides an outstanding work ethic, company loyalty, and motivation to exceed
company expectations.
Competencies include: Human Resources, Customer Relations, Vendor Relations, Succession Planning, Sales,
Forecasting, Strategic Planning, Task Management, Financial Documents, Inventory Management, and Service
PROFESSIONAL EXPERIENCE
CVS/Caremark. Feb 2005-Present
Store Manager
Responsible for leading teams to deliver outstanding customer service, execute operational tasks, and
achieve positive financial results. Managed multiple locations within several districts to improve store
performance. Exceeded company expectations on a balanced scorecard for 2013 that measures customer
service scores, inventory management, and financial performance.
 Managed the region’s highest volume store and consistently produced superior profit margins
 Led teams in store remodels, relocations, inventories, makeovers, and employee training
 Participated in numerous leadership programs and courses for management development
Bed, Bath and Beyond. Sept 2003-Feb 2005
Responsible for managing large departments, including direct vendor ordering, merchandising, layout
planning and providing outstanding sales and service. Promoted within three months of service.
 Led teams to successfully open new location accurately under corporate deadline
 Managed district inventory teams to execute accurate inventory results
Dunham’s Sporting Goods. March 1996-Sept 2003
District Manager 1998-2003; Store Manager 1996-1998
Responsible for managing store management teams in eleven stores in Indiana and Illinois. Worked
closely with corporate leaders and store teams to produce high results in sales and operations. Solely
responsible for most human resource and loss prevention applications along with team management.
 Improved district results to 1st in execution and 2nd in sales within first year
 Recruited and rebuilt teams in stores struggling to achieve company goals
 Trained and developed store managers who went on to become district managers
Master of Business Administration
Frostburg State University; Frostburg, MD