1. J o r g e G u t i e r r e z
(305) 582-8555
jorgeg13@bellsouth.net Miami, FL 33172
Seeking Position As:
H o s p i t a l i t y B e v e r a g e M a n a g e m e n t & S a l e s
Goal-oriented, passionate, and innovative Operations Manager has more than 15 years of
experience in sales administration, business development, marketing initiatives, client relations,
customer service, strategic planning, policy compliance, event planning, and team supervision.
Dependable leader was recognized for diverse contributions in improving company’s standing,
and increased business growth by 25% for successful promotional methods executed; reduced
costs by 20% based on inventory leadership, and created ways to meet and exceed sales goals.
Proactive team player competently managed employees’ performance, conducted necessary
training, evaluated marketing trends, and designed methods to increase business awareness in
the challenging market; provided excellent customer service while illustrating keenness to thrive.
Competitive candidate is actively seeking a challenging career as a Promotions/Sales Manager,
or in similar roles, ideally with a progressive leader, to share expertise in operations management,
inventory control, market analysis, staff training, public relations, and process improvement.
 Business Administration & Development  Team Supervision/Training & Teambuilding
 Strategic Planning & Marketing Initiatives  Program Planning & Process Execution
 Leadership & Customer Service Skills Inventory Management & Reporting
P r o f e s s i o n a l E x p e r i e n c e
Opa Restaurant – Dolphin Mall Mar 2010 – Sept. 2013
Miami, FL
 Oversaw creation and execution of marketing strategies to improve sales, and provided
excellent customer service to ensure client satisfaction.
 Demonstrated remarkable ability to meet and exceed company goals, and distributed
marketing materials as needed; designed ways to establish restaurants’ positive image.
 Strengthened relationships with new and existing customers to obtain potential sales
opportunities; delivered quality services to obtain positive feedback.
 Promoted teamwork resulting in effective work performance, and improved unproductive
processes to quickly accomplish business objectives
Sports Exchange Jan 2009 – Feb 2010
Coral Gables, FL
 Supported organization in creating functional strategies to promptly achieve financial goals;
identified ineffective campaigns, and created ways to deliver quality services.
 Monitored inventory to ensure sufficient amount of stocks, designed suitable programs in line
with existing needs, and promoted products and services to clients resulting in sales increase.
 Developed techniques to meet and exceed company expectations; illustrated excellent
communication skills in daily interaction with clients and colleagues.
 Conformed to all company policies and standards, prepared accurate reports as needed,
and positively resolved daily issues encountered.

2. Christabelle’s Quarter/Cielo Garden & Supperclub Sept 2006 – Oct 2007
Coconut Grove, FL
 Assisted in acquisition of new clients by developing marketing strategies and materials based
on extensive research on existing markets.
 Maintained excellent relationships with new and existing clients to develop loyalty, promoted
special offers to improve sales, and quickly attended to guests’ requests and inquiries.
 Implemented safety protocols and sanitation standards, and assisted in monitoring inventory
of stocks; recommended new schemes to improve sales and increase clients.
 Demonstrated familiarity on latest marketing trends, supported company in distributing
promotional materials, and encouraged team members to be productive.
Pure Nightclub Oct 2004 – Aug 2005
Brickell, FL
 Recognized for contribution in improving customer base, supervised development of new
advertising plans to increase profits, and designed appropriate marketing campaigns.
 Illustrated excellent capability to plan ahead resulting in business improvement; continuously
identified Nightclub’s needs to provide suitable resolution.
 Trained team members on workflow and performance improvement techniques; retained
knowledge on existing markets, and created ways to develop Nightclubs’ image.
 Restructured ineffective processes and services, reviewed customer feedback to ensure
compliance on set standards, and illustrated flexibility to perform various roles as needed.
Bongos Cuban Café Oct 2000 – Oct 2002
Miami, FL
 Provided excellent customer service to café and nightclub accommodating over 3,000
guests weekly; implemented company regulations and policies to ensure smooth operations.
 Designed appealing promotional campaigns while ensuring timely distribution, and assisted
in promoting special offers to new and existing clients.
 Maintained thorough knowledge on café’s new specialty menus, prices, and other related
details to efficiently answer all inquiries.
 Illustrated flexibility to manage multiple functions, assisted in monitoring inventory of stocks,
and ensured compliance with all company implemented standards.
Satchmo Blues Bar Apr 1999 – Nov 2002
Coral Gables, FL
 Oversaw daily activities of upscale blues restaurant and bar to ensure smooth operations;
served over 5,000 clients weekly focused on delivering excellent customer service.
 Managed performance of 30 employees, supervised inventory of supplies, and prepared
comprehensive sales reports as needed.
 Designed functional strategies to improve business standing in the challenging market;
exhibited capability to meet and exceed individual and company goals.
 Collaborated with various sources to increase business awareness, developed appealing
programs, and utilized sound judgment in resolving daily issues.

3. M i x o l o g i s t B a r t e n d e r E x p e r i e n c e
The Deck At Island Gardens, Miami Beach, FL Dec 2015 - Present
Orange Blossom, Miami Beach, FL Oct 2014 – Oct 2015
Saesalt & Peppar, Miami, FL Nov 2013 – May 2014
Levy Restaurant, Miami, FL Feb 2005 – April 2014
Murphy’s Law, Coconut Grove, FL Dec 1997 – Aug 1998
Stickyfingers Nightclub, Coconut Grove, FL Oct 1996 – Dec 1997
John Martin’s, Coral Gables, FL Apr 1994 – Oct 1995
E d u c a t i o n & T e c h n i c a l S k i l l s
St. Thomas University, Miami, FL, 1999
Bachelor of Arts in Sports Administration
Basic Computer Skills