1. Melissa D. Broshears
1021 Edgar Street, Evansville, IN 47710
812-774-8232
mbroshears1@ivytech.edu
SKILLS SUMMARY
Newly educated and trained professional actively seeking to obtain a career as a Computer User
Support Specialist. Would like to become a vital asset to your company and have the
opportunity to utilize the skills that I have developed and learned.
QUALIFICATIONS
 Type 60 wpm with 95% accuracy
 Computer Literate in Microsoft Word, Excel, Access, PowerPoint, and Outlook
 Accurately proofread and edit documents
 Positive telephone skills
 Excellent oral and written communication skills
 Proficient customer service skills
 Certified in Hardware and Software Support
 Certified in Cyber Security and Informatics Systems
 Certified in Hardware and Software Repair
EDUCATION
2014-2016 Ivy Tech Community College Evansville, IN
Associates Degree in Applied Science, Computer Information Systems
Hardware and Software Support Certificate
Cyber Security and Informatics Systems Certificate
Hardware and Software Repair Certificate
GPA 3.8, Dean’s list

2. Courses
 Network Fundamentals
 Linux & Virtualization Technology
 Mobile/Wireless Computing Support
 Systems Analysis and Design
 Routing and Switching
 Frontline IT Customer Support
 Hardware/Software Support
 Cyber Security/Informatics
 Computer/Informatics Project Management
 Helpdesk Software and Technology Support
 Computing Logic
 Enterprise Computing
 Database Design and Management
EXPERIENCE
As of yet I have not worked in an environment related to my field of study. However, I have
been a licensed cosmetologist for 17 years and have developed excellent people and customer
service skills.
2000-2005 Regis Salons Evansville, IN
Cosmetologist
Provide customer service including consultations, hair cutting, perming, color/hi-lighting, and
formal hair designs. Required to have good communication/people skills, knowledge of products
and cashier experience.