1. Resume
Prakasam.c
Tel:+918971666057
Email:prakashsct@gmail.com
Objective and Resume Summary:
To rise to the highest level in the hierarchy through my hard work, high motivational level and grow
symbiotically in a reputed company, which provides me with, ample challenges to exploit my full
potential. A competent system network Administrator with 4.8 years of IT experience including 3 years
in system Administration. Proficient in handling AD & network Infrastructure applying team spirit. Skilled
at handling complex projects, customer expectations, and rapidly evolving requirements. Dedicated,
known for consistently giving 100% to get the job completed. High-energy, Quick learner and confident
professional with a passion for technology. Proven strength in troubleshooting, problem solving,
coordination, analysis and a proven track record of success.
TECHNICAL SKILLS
Mailing clients: MS Outlook 2007/2010/2013
Operating Systems: Windows 2003, Windows 2008, windows 2012, Windows XP, Windows 7, Win 8.
Network Services: DHCP & DNS Server
Tools: VMware, Putty, Winscp, FTP clients, Remote Desktop Tools (Tivoli), Net meeting.
Wan Technologies: Leased Lines, MPLS & Ethernet over WAN Technologies.
End Point Security Products: SYMANTEC Antivirus solutions, DLP
Organization: INFO SERVICES (from 27-02-2014 to 18-01-2016)
3i Infotech (From 19-1-2016 to 10-5-2016)
CLIENT/ Projects : IBM-Bharti Airtel Ltd.
Designation: Technical Support Engineer (Desktop Support Engineer / EUS)
Working with IBM India Pvt LTD, Collaborated with Bharti Airtel Ltd as a EUS Engineer.
Location: -Bangalore.
Responsibilities Include:
 Managing and monitoring the user’s request and issues through I-ticket tool Maximo, Max-IT.
 Handling AD related issues like OU movement and account Unlock.
 Assigning Server share access permissions (share/security) for users.
 Creation of domain ID in Active Directory and delegate access as per the OU

2.  Applying wallpapers through group policy objects.
 Installation of Windows 2003, 2008 Server and Linux.
 Responsibility of maintaining BH and VASI activity for servers across Karnataka circle in
quarterly basis.
 Installation of Operating System and application software’s, Patch & Virus management
 OS deployments / up gradation.
 Providing Application support on XP, Windows 7 and Windows 8 based Systems and Peripherals.
 Backup and recovery of Mail, Application.
 Installing and troubleshooting in AVAYA softphone
 Install and configure network printer (Cannon, Richo & HP).
 Working with Lotus Notes 7.0 , 8.5 , 8.5.2 ( Lotus Client)
 Liaison with Vendors (Like Lenovo, Dell & HP) For Hardware issue.
 AV (Symantec Anti-Virus).
 Installing all kind of license software’s and maintaining software compliance.
 Supporting client through phone and maintaining the document.
 Maintaining antivirus updates, installed and configured new antivirus server to push updates to
all desktop clients.
 Being Senior Responsible to support Critical User / VIP user , I.e. , CEO , COO , EC Members
 Configuring & Troubleshooting Bharti internal Applications like ICRM, citrix, Pacs. Etc
 Installation and configuration of Outlook 2007, 2010 and 2013.
 Allocating asset and maintaining asset tracker in entire Karnataka.
 Resolving issues through remote from zonal location in Karnataka circle.
Organization: Coalesce Technologies P.Ltd. Bangalore (from Sep-2011 to Feb-2014)
Designation: Desktop Support Engineer
 Service & Troubleshoot the computer .
 Attend the Calls (technical call)
 Assemble the desktop and troubleshoot if any issue.
 Installation and configuration of printer, scanner, web cam, and all other peripherals.
 Handling the front end customer support call
 Maintaining asset details and daily reports
 Being a senior engineer assign the calls for other service engineers
 Installation & Troubleshoot the Windows xp, windows 98, Windows 7
 Installing Ethernet 8 port Switch connectivity to the customer
 Coordination with Co-ordinate with vendor for warranty if the issue there in Assets

3.  Onsite and online technical support to Engineers.
 Handling customer complaints
Academic and Professional details:
Bachelors of Engineering (ECE), 2010
Anna University, Tamil Nadu.
Secured 68%
Diploma (ECE), 2004-07
Board of technical, TN.
Secured 77%
HSC (Govt Higher secondary school) 2002-04
Dharmapuri, TN.
Secured 62%
SSLC (Govt Higher secondary school) 2001-02
Dharmapuri, TN.
Secured 50%
Personal details:
Father’s Name : M. Chinnaraj
Gender : Male
Nationality : Indian
Date of Birth : 19.05.1987
Marital Status : Single
Hobbies : coin collecting and listening music
Language Known : Tamil, English, Kannada
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above mentioned particulars.
Date: -------------
Prakasam
Place: