1. ANDRE DINIZ
99 Cottage ST  Leominster, Massachusetts 01453
andred1981@yahoo.com  774.249.4559
RELATED EXPERIENCE
IMAGETECH A XEROX COMPANY
SYSTEM ANALYST/ FIELD SERVICE TECH, MARCH 2014 - PRESENT
 Operational knowledge of remedy help desk application software strong communication skills,
 Organizational and time management skills proficient in strong teamwork and customer relation skills,
Independent work skills, multi-tasking and ability to work under deadlines, maintained inventory of vehicle
parts and prepared records and reports accurately.
 Resolved system failures by diagnosing tools and using schematic drawing.
Maintained up-to-date technical information and dealt with customers, Upheld company tools, computers,
phones, etc. Attended meetings as necessary or required, Ensured that customers were satisfied with the
services provided to them.
 Networking Analyst and automation of Xerox Copier and printers
 Fiery server certification
NEW ENGLAND MONEY HANDLING SYSTEMS, Hopkinton, Massachusetts
Systems Integrator and Service Tech, Jul 2010 – March 2014
 Contribute to IT security through daily equipment auditing, server / system installation of network patches,
and development of backup procedures, pc repair and maintain.
 Developed expertise in other cash handling devices and improving customer relations with other vendors.
 Service and troubleshoot check registers, RDM check scanners, Canon Software for scanners for
optimazation and support, Glory RBU-11 recycler installer,trainer, programmer, troubleshooter.
 Dynacash bank automation software installer and troubleshooter.
 ATM Installer, programmer, trainer,troublehooter
 Coin & Currency Installer, troubleshoot and maintain.
ST. MARY’S CREDIT UNION, Marlborough, Massachusetts
Senior IT Support Analyst & Senior Teller, May 2000 – Jul 2010
Provide server and desktop support, maintenance, administration, and troubleshooting to internal technology in
tandem with customer-facing banking service spanning financial transactions, account maintenance, and
currency service. Hold accountability for cash inventory, balancing, and settlement across drawer, ATM, and coin
vault. Provide customer account development, including checking / savings account establishment, certificates of
deposit (CD), individual retirement accounts (IRA), and loans; perform data entry and quality assurance.
 Played key role in migration from CuStar Financial to ITI Systems solution, authoring system procedures
and usage guidelines, providing end user support, and contributing to system tuning and optimization.
 Contribute to IT security through daily equipment auditing, server / system installation of network patches,
and development of backup procedures.
QUALIFICATIONS PROFILE
Proficient in IT support, seeking to offer related education, practicum, and experience to contribute to long-range
operational objectives through Technical Support and Analysis roles.
 Business Support: Well prepared to leverage top-notch customer service, communication, and issue-
resolution skills for desktop hardware and production systems and troubleshooting software and hardware
problems, with a focus on ensuring operational continuity.
 Technologies: Eager to deliver high-caliber support to an array of technology, including desktops, software
applications, databases, networks, and hardware / peripherals. Well-practiced in all aspects of project planning
and execution, with proven track record of cross-functional collaboration.

2.  Operations: Demonstrated track record of driving and supporting operations with a focus on service, quality
assurance, and productivity. Highly focused and accomplished in utilizing techniques and procedures which
improve performance and increase results.
 Key Strengths: Excel at interfacing with customers, technical professionals, and senior management. Able to
convey complex technologies to a variety of skill levels. Talent for quickly learning new information,
procedures, and technologies. Exceptionally ability to multitask.
CORE TECHNOLOGIES:
Platforms: Windows, Linux, Mac
Languages: Visual Basic, Qbasic
Tools: MS Office Suite (Word, Excel, Access, PowerPoint, Outlook), Premier Teller, Insight Teller
Techniques: Hardware Assembly, Software Configuration / Installation, Network Engineering / Administration
Of cash handling devices.
EDUCATIONAL BACKGROUND
A+ & Microsoft Networking Program Graduate, 2006
CLARK UNIVERSITY COMPUTER CAREER INSTITUTE, Framingham, Massachusetts
Professional Certification: CompTIA A+ , Microsoft Networking & Fiery server certification
Professional Development: Bank Security Act  Listening Skills  Sales & Service  Sexual Harassment 
Learning Styles  Check Training  Counterfeit Currency
Languages: Portuguese, Spanish (fluent)
~References available upon request ~