1. John L. Bryant
7865 So Citori Drive Apt B 204
Sandy, UT 84070
Cell (801) 755-6398
Email JohnBryant.nw@gmail.com
Career Objective: IT. Support Management.
Progressively seeking the opportunity within the organization, by utilizing my skills,
education and ability to meet and exceed the goals and objectives that are assigned to me
within the projects. Continuing my education; at DeVry University; in Information
Technology Management field.
Qualifications:
35+ years of progressive IT experience as an IT Support engineer, Trainer Development,
Help desk analysis and service support tech. Providing all levels of hardware, software,
and customer service support with the clients. Learning new technologies and highly
adaptive to changes in the business module, with my skills and adaptability I can insure
the projects will succeed as scheduled and stay on track. With my background in the IT
Service and Support fields I am confident that I will make a valuable contribution and be
an asset to the Organization.
Certification and Course completed:
A+ Certified, ISM Certified, Avamar, Data Domain, ESRS Gateway, NDMP Accelerator
update, VNX Unified, Clariion NAS Block Storage, Celerra NAS File Storage, Traiiage
Analysis, Islion NAS, Upgrade OneFS, Cisco CCNA/Net +, MCSE/MCSA, MS Server
03;08/VPN/VoIP, Exchange 03/07/10, Domino Lotus Notes, One-Port, eWFM, CUIS,
Cisco Telecom IP Communicator, VMWare, Citrix, Office 2007 Enterprise,
Unix/RHEL/Fadora10/OS-Shell/Bash, VB app 5/.Net, Turbo C++, Assemble, RPG II/III,
Cobol, Novell Net, LAN/WAN, OSR/2, SQLExpress 05, Dbase 3 +,Q-base, ProComm +,
Reflection, Advance link, Glance, Adager, DOS, Pc-Tools, Rumba, Helix, Blue
Pumpkin, Crystal Reports, iOS device, Android device.
Work Experience:
EMC2: Remote Proactive Support RCM 5/5/2014 to date
EMC Software Upgrade Engineer TSE II: Upgrading Avamar software on server, Data
Domain code update, ESRS Gateway install and setup of policy manager, VNX Unified,
Clariion NAS Block Storage, Celerra NAS File Storage Traiiage Analysis, Islion NAS
upgrade OneFS drive firmware.
NetPoloarity: EMC2, 07/03/2012 to 5/5/2014.
EMC Software Upgrade Engineer Avamar : Upgrading Avamar software on server,
Data Domain code update, ESRS Gateway install and setup of policy manager.
R Systems Solutions Inc: Good Technology, 7/15/2010 to 2/14/2012.
Support Engineer: Install Of Good technology software and server setup, install Email
account setup and right in server environment; installing App on IOS and Android
Phones

2. Spherion Staffing: Census 2010, 02/22/10 to 7/30/10.
Workforces Analysis: Scheduling agent’s request for time off, and updating schedule
with request. Creating reports for Performance to send to management and billing
reports, monitor IVR system for performance.
Teleperformance USA: 07/14/08 to 05/18/09.
Dell XPS Business Technical Solution/Sales: Dell Tech support SBS and sales,
troubleshooting issue with Hardware and software for resolution.
Comcast Cable LLC: 07/03/06 to 02/05/08.
Technical Support Cable, IP, VoIP/ Billing CAE: Bill support and Tech support Cable
TV and Internet.
Manpower Professional: IBM contact, 11/01/05 to 07/01/06.
IT Network installation: Installing Network server and gateways setup and connect
workstation to the network, setup of Network printers and connection UPS system
for Rack server.
Comm & Comm LLC: 09/04/01 to 05/14/02.
MSN IP Technical Support / Reports Analysis: Tech support MSN network resolving
issue with MSNIE software and DSL modem issue
Alorica Inc: 09/11/95 to 05/25/01.
Level 4 Technical Support: Tech Training Lead, Trainer: Level 4 Tech support inbound
support, Trainer for new hires for Tech support,
Matrixx Marketing: 07/08/86 to 10/25/90.
System Operator, Network Support: System operator, running Backup on Mainframes to
Data Tape and Reel Tape, and Network servers, creating Data base and applying data
from customer to Data base and backing up to reel tape.
Education:
DeVry University: May 2008 to May 2011; BS Information Technology Management
I have completed 107 credit hours of 122; towards a Bachelor of Science; in Information
Technology Management, I have six courses to complete for my degree.
Phillips Junior College: Jan. 91 to Dec. 93. AAS, Computer Information Systems,
Programming.
Military Experience:
U.S. Army Active Duty 11B-HE9 Aug. 81 to Aug 84 active duty, IRR to Aug. 87
I worked with the member of the team to overcome all objective hand down from the
chain of command. A copy of my DD-214 form is available upon request, references on
a separate sheet.