1. Serina DeJesus
117 Grady Drive
Bolingbrook, Illinois 60440
(630) 386-0710
dejesuss1@sbcglobal.net Ê
A multi-faceted and highly-adaptable IT engineer with extensive troubleshooting
experience, computer skills and systems support expertise. Excellent communicator in
working and collaborating with other departments to achieve uniform goals and
objectives. Seeking to utilize skills and expertise in a challenging new position within a
progressive organization. Ê
SUMMARY
Technical Expertise: Extensive experience in a multitude of technical/customer support
roles with a proven ability to quickly adapt to new processes and technologies in a fast-
paced, deadline-driven environment. Successful record in project management, system
development, training, system testing and troubleshooting, installation and upgrade
coordination as well as network security and process improvements. Develop
proficiency in resolving technical issues and unique situations through root cause
analysis, resulting in consistent customer satisfaction. Vast expertise of industry
products and protocols, while working with diverse networks, servers, software,
hardware and peripherals.
Operational Efficiency: Dynamic, results-oriented professional; prepared to go above
and beyond the call of duty to ensure organizational goals are met. Effectively manage
multiple projects with strict adherence to deadlines and corporate standards. Remain
focused on optimizing productivity while maintaining the corporate mission. Drive
initiatives and lead complex technical projects in order to minimize customer impact,
improve network reliability/quality of customer experience and ensure client retention.
Skilled decision maker; able to anticipate potential conflicts and bring to prompt
resolution. Constant eye on performance and areas for improvement to achieve
optimum results.
IT Systems Integration
Backup/Compliance Administration
Back-End Infrastructure
Deployments/Upgrades
Technical Support/Troubleshooting
Enterprise Technology
Cross-Training Ability
Network Administration/Analysis
Operational Enhancements
Platform Migrations
IT Systems Integration
Disaster Recovery

2. Ticket Reporting/Resolution
Network/System Conversions
Supply Chain Logistics
EXPERIENCE
FOREST PARK COMMUNITY CENTER
Forest Park, Ilinois
2013
Network Security Consultant
Utilize extensive IT/telecommunications expertise to set up complex IT infrastructure
utilizing core technologies and security protocol.
CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
2015
Cisco Routing and Switching
2016
Introduction to Networks
Routing and Switching Esstentials
Scaling networks
Cisco Certified Entry Networking Technician
2016
EDUCATION
CAPELLA UNIVERSITY
Minneapolis, Minnesota
PhD in Computer Science and Network Technologies
Currently Enrolled
GOVERNORS STATE UNIVERSITY
University Park Illinois
M.S. in Computer Science, minor in Information Security 2012
Completed a graduate capstone project for the FUTURE Foundation.
Implemented, configured, and executed a new network infrastructure utilizing the
following tools: Asterix NOW IP PBX Proxy, Widows

3. Server 2008 R2 with Active Directory and File Services, Open VPN, and pfSense all
under the direction of Team Leader.
Competed in the Midwest Collegiate Cyber Defense Competition (CDCC) 2010
B.S. in Criminal Justice, minor in Corrections 2009
MILITARY EXPERIENCE
UNITED STATES AIR FORCE
Supply Manager
2004 to 2008
UNITED STATES ARMY
MOS 92Y, Logistics and Supply
2000 to 2004
Held responsibility for monitoring ~$1MM in equipment to satisfy the needs of
approximately 150 personnel.
Trained personnel on and supervised the use of issued equipment.
Received, inspected, inventoried, loaded / unloaded, stored, issued, and delivered
supplies and equipment.
Maintained an automated supply system for accounting of organizational and
installation supplies and equipment.
Issued, received, secured, and controlled weapons and ammunition.
Operated, maintained and set-up all unit level computers (hardware and software).
Prepared periodic reports on the status of personnel and equipment.
Scheduled and implemented quarterly equipment maintenance assignments.
PROFESSIONAL MEMBERSHIPS

4. ASSOCIATION FOR COMPUTING MACHINERY (ACM)
2013 to Present
Member
THE INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS (IEEE)
2013 to Present
Member (Advancing Technology for Humanity)
WOUNDED WARRIORS PROJECT
2000 to Present
Member
DISABLED AMERICAN VETERANS
2000 to Present
Member