1. Frank A. Endres
325 W. Michigan St.
Evansville, IN 47710
812-457-0266
fendres@ivytech.edu
SUMMARY OF SKILLS
 Extensive experience in computer repair and upgrades
 Proficient in Microsoft, Linux, and Mac operating systems
 Skilled in application and web development
 Well versed in database administration, management, and implementation
 Ability to solve complex problems and to work well in a team environment
EDUCATION
Ivy Tech Community College, Evansville, IN
Associate of Applied Science - Cyber Security / Information Assurance
Expected Graduation Date 12/2016
GPA 4.0/4.0
PROFESSIONAL EXPERIENCE
Service and Repair
 Listened to customer’s issues
 Effectively repaired systems in a timely manner without sacrificing quality
 Maintained customer satisfaction
 Performed installations within budget constraints
Sales
 Listened to customer’s needs to properly recommend equipment
 Answered technical questions about products
 Detected up-sale opportunities
 Managed cooperate as well as government sales accounts
Customer Service
 Managed customer accounts
 Defused problem situations both in person and in a call center environment
 Troubleshot in-house as well as remote equipment and accessories
 Managed employees in an inbound call center environment
 Kept a high quality level of standards of services
RELATED EMPLOYEMENT HISTORY
Peer Tutor, Ivy Tech Community College, Evansville, IN - 02/2015-Present
Tier 3 Technician Supervisor, Microsoft Corporation, Indianapolis, IN - 10/2001 – 02/2004
Network Administrator, Noble Logos/Marketing Group, Cicero, IN - 07/2001 – 04/2004
Freelance Technician, Self Employed - Your One Stop Computer Shop, Plymouth, IN – 07/1997 – 12/2011
HONORS/CERTIFICATIONS
 Dean’s List – Fall 2014
 MTA – Database Administration Certification