1. Mark Wheeler
Evansville, IN 47715 (812) 598-9107 markkwheeler@gmail.com
SUMMARY OF SKILLS
 Superior hardware and software troubleshooting skills
 Ability to investigate and examine technical problems
 Proficiency in various programs, operating systems, and applications
 Experienced in Microsoft Word, Excel, and PowerPoint
 Excellent customer service skills
 Ability to work as a member of a team
 Dependable, punctual, and hardworking
TECHNICAL QUALIFICATIONS
 Windows 7 configuration: worked on Windows 7 installation and troubleshooting
 Security+ class: studied social engineering attacks and cryptography
 A+ class: worked on Client workstation software and hardware support, installing and
configuring impact, laser and inkjet printers
 Microsoft Windows Server 2008: configuring and managing Windows Server 2008
EDUCATION
Ivy Tech Community College, Evansville, Indiana
Associate of Applied Science in Computer Information Technology
Concentration: Networking
Graduated: May 2014
EMPLOYMENT
Evansville ARC, Evansville, Indiana August 2006 – Present
Team Member
 Support daily operations of the team to package 80,000 MRE units daily
 Maintain cleanliness of factory and operation of assembly line equipment
 Mentor and train new employees in manufacturing processes and technology
Nail Gallery, Evansville, Indiana August 2005 – January 2006
Receptionist
 Took phone calls and provided customer service to assure a high level of satisfaction
 Scheduled and maintained a record of appointments
Long John Silvers, Evansville, Indiana November 2004 – March 2005
Server
 Provided customer service to assure a high level of satisfaction
 Maintained sanitary standards within the facility