William M. Thomas is seeking a career in Information Technologies utilizing his skills. He has an Associate's degree in Network/Internet Professional and experience working in IT help desk roles for banks and hospitals. His experience includes providing phone support, remote assistance, and on-site support. He has skills in Microsoft software, Citrix, networking, wireless technologies, and troubleshooting tools. He also has military experience as an Office Administrative Specialist and Military Intelligence Specialist in the U.S. Army and Army Reserves.

1. William M. Thomas
2437 Morgantown Road
(909)-491-0782
WilThomas1975@gmail.com
OBJECTIVE:
To obtain a professional career in a progressive and growing company and utilize my skills in the field of Information
Technologies.
EDUCATION:
Berks Technical Institute, Wyomissing, PA
Associate in Specialized Technlogy in Network/ Internet Professional, graduation date: September, 2011
PACE Institute for Specialized Technology, Reading, PA,Electronic Engineering, 1997
CORE COMPENTENCIES:
 A+ 701 and 702
 Net+
 Microsoft office, Microsoft word, Microsoft works, Microsoft Excel, Microsoft PowerPoint, Form flow,
ASE400, Adobe reader,Photoshop, Virtual pc, Remote Desktop, and program instillation and Visual basic
 Customer Service
 Data entry
 Purchasing and inventory control
 Leadership, Staff Training, and Development
 Multitasking and Record Keeping
 Wireless networking
 Linux
 Microsoft Server 2008
 Router networking
 Typing 35 wpm, 10 key 139 DPM
EMPLOYMENTEXPERIENCE:
Help Desk Support - Santander Bank Reading, PA
[04/2015 – Present]
 Provide Phone Support to Bank Personnel
 Create and maintain records of support tickets
 Provide Remote and Verbal IT support assistance
 Maintain Professional Appearance
 Microsoft Office 2007 to 2010
 Advanced Directory
 Experience with DNS, DHCP,SNMP,Wireless
 Internet and Intranet support
 Citrix server software
 Konica Printer Support
 Work on Gesti ticketing system

2.  Work on and troubleshoot Bank implemented Software applications
IT Service Technician – Alcon/Novartis PharmaceuticalSinking Spring, PA
[12/2013 – 01/2015]
 Maintain Professional Appearance
 Provide Remote and Verbal IT support assistance
 Provide Onsite assistance
 Microsoft Office 2007 to 2010
 Windows 7 and Windows XP
 Advanced Directory
 Experience with DNS, DHCP,SNMP,Wireless
 Internet and Intranet support
 Remedy Ticketing system
 Novartis Training
 Citrix server software
 Work with Canon and HP printers remotely and Hands on and maintaining them
 Working with wired and wireless scanners
 Working with Fluke network tools
 Replacing and maintaining users work stations throughout the Facility with both hardware and software
 Testing hardware and software in a controlled environment
 Implementing changes in controlled environments
Help Desk Support - Santander Bank Reading, PA
[10/2013-12/2013]
 Maintain Professional Appearance
 Provide Phone Support to Bank Personnel
 Maintain records of customers Accounts
 Provide rules and regulations to internal personnel
 Create and maintain records of support tickets
IT Help Desk Technician – Ephrata Hospital, Ephrata, PA
[01/2011 –9/2013]
 Maintain Professional Appearance
 Provide Remote and Verbal IT support assistance
 Provide Onsite assistance when needed
 Microsoft server 2003
 Work in Advanced Directory
 Microsoft Office suites 2003 to 2010

3.  Ansos – payroll software
 Citrix - server software
 Experience with DNS, DHCP,SNMP,Wireless
 RDP
 Internet and Intranet support
 Creating and removing profiles remotely
 Experience with HP printers, Multi-functional Devices,Scanners, and Projectors.
 Experience with troubleshooting tools such as event viewer and Wireshark
 Maintaining and updating Ticket requests in Triactive
 Working with Meditech software
 Working with Eclinical software
 Familiarity with Share point and QIC dashboard
SKILLS: Customer Service
Speech – presentation – telephone edict – respectful and courteous
Computer – Microsoft Products – Citrix software – Dell products – HP products – Canon Products
Leadership – Management –GoalOriented - Motivated
Multitasking – data entry – telephone service – ticketing software
Military Experience
United States Army and Army Reserves, Fort Huachuca, AZ – Fort Indiantown Gap, PA
[1997 – 2004]
 Maintain Security Clearances
 Delegate Authority
 Oversee Operations vital to mission success
 Developed Time management skills
 Compiled information for memorandums
 Typed memorandums
 Ability to lay out map overlays and calculate time grid coordinates
 Maintain a physical requirement necessary to US army standards
 Interact with other cultures in and out of public areas
 Maintain a professionalcomposure at all times
 Think, plan, and react under pressure
Military Awards
Certificate for Specialized Training as an Office Administrative Specialist with a Fox 5 Identifier
Certificate for Military Intelligence Specialist as an Imagery Analyst
3 Certificates of Achievement, 2 Certificates of Appreciation, 2 National Defense Ribbons, 2 Overseas Ribbons
Commissioned as a Non-Commissioned Officer