1. CHELSEA GRADEN
611 West 5th Street, Portales, NM 88130 | (C) 256-609-8395 |
gradenchelsea@gmail.com
Professional Summary
Talented Computer Technician seeking an IT position supporting end users. Looking
to provide exceptional customer service troubleshooting and repairing a full range
of desktop, laptop, multifunction printers, Microsoft Office products, Blackberries and
Remote Support Tools. Possesses a thorough knowledge of computer hardware and
software applications and troubleshooting methods.
Skills
• Diagnose/Troubleshoot Problems • Patient and diligent
• Type 70 WPM • Skilled multi-tasker
• Proficient in VPN, VMWare, DameWare,
Active Directory, Remendy
• Proficient in working with a team,
as well as individually
• Skilled at working with large computer
networks • Excellent Problem Solving skills
• Excellent communication abilities
• Great customer service/support
skills
• Stays up to date with changes in technology • Great organizational abilities
• Date entry • Leadership Skills
Work History
Client System Tech 08/2014 to Current
United States Air Force
Installed software, modified and repaired hardware and resolved tecchnical issues.
Provided base-level IT support to non-technical personnel within the business and
provided base-level IT support to company personnel. Managed call flow and
responded to technical support needs of customers. Resolved customer complaints
and concerns with strong verbal and negotiation skills. Displayed courtesy and strong
interpersonal skills with all customer interactions. Resolved customer issues in a clear,
polite and straight forward matter.
Process Planning Associate 05/2012 to 04/2014
Rainsville Technology Inc. - Rainsville, AL
Assisted the HR Department, Logistics Department, Production Department, and
Quality Support Department with database entry. Switched all hard-copy
documents to an virtual database system streamlining daily Honda manufacting
production. Assisted in plant layout design and inventory control for all machines.
Recieved weekly plant production numbers and maintained database reflecting
company requirements for future processes.

2. Education
Client Systems Technical School 2014
Keesler AFB, MS - Biloxi, MS
Recieved a combination of on-the-job training and IT troubleshooting
knowledge
High School Diploma: 2011
Scottsboro High School - Scottsboro AL
Certifications
CompTIA A+ Certification - March 2015
(COMP001020829672)
References