Resume

1. MELANIE BROOKBANK
Contact Information
5414 Amick Road
Julian, NC 27283
(336) 685-1740
melanie.brookbank@gmail.com
http://www.melaniebrookbank.com
Career Skills
A+ Certified Technician
Microsoft Certified Professional
Microsoft Certified Systems Engineer
HDI Certified
Ellucian Colleague R18 Expert
Imagenow Document Imaging Expert
Windows XP/7/8/10 Expert
Windows Server (2000 through 2016) Expert
Microsoft Office (2003 through 2016) Expert
Active Directory Expert
Track-it Administrator Expert
Computer Inventory Management (remote and onsite)
Windows Server Update Services (WSUS) Expert
Expert Troubleshooting Proficiency
Expert customer focused technical consultant
Strong Project Management Skills
Excellent Problem Solving Skills
Work Experience
Guilford Technical Community College, Jamestown, NC
Systems Administrator II
September 2014-Current
Performed weekly maintenance and patches on Ellucian Colleague.
Handled end user day to day support of Ellucian Colleague.
Implemented Ellucian Colleague Mobile.
Cleaned up and revised security classes in Ellucian Colleague.
Performed account maintenance in Ellucian Colleague and Active Directory.
Upgraded Informer Reporting system.
Implemented Ellucian Colleague Self Service system.
Automated Active Directory and Office 365 user creation.
Administered and expanded usage of the Imagenow Document Management system.
Administered and secured multiple internal and outward facing Apache and IIS Servers.
Created and deployed system for automatically adding NCDAP tests to student records.
Setup and deployed Pleasant password management system.
Cleaned up and deployed new security groups for Active Directory.

2. Bell Partners, Greensboro, NC
Helpdesk Support Analyst
March 2013-August 2014
Assisted with transition from outsourced helpdesk to an internal support helpdesk.
Updated and revised automated physical inventory of computers and computer
equipment.
Managed and administered Track-It work order system.
Implemented and administered Track-It version 11.
Assisted Active Directory account auditing and maintenance
Assisted group policy auditing and updating.
Assisted clients with all manner of problems from computers to networking to phone
systems.
Designed and implemented a customer focused work order communication system.
Elon University, Elon, NC
Microsoft Systems Engineer
March 2000-March 2013
Planned, installed, and supported seventeen Windows servers providing multiple resources
across the university.
Implemented use of group policy across campus for software installation and configuration
changes.
Automated and created ‘one-click’ setups for Microsoft Office, Fortis, Cosign, and various
departmental specific programs.
Automated setups for a fleet of networked Ricoh multifunction printer/copiers.
Planned, installed, supported centralized control, monitoring and inventory services for
Blackberry, iOS and Android smart devices.
Automated physical inventory for PCs across campus.
Provided second and third tier support for all Microsoft platforms.
Designed and implemented a customer-focused work order communication system.
Regent Lighting Corporation, Burlington, NC
Network Engineer
October 1995-March 2000
Served as Windows operating system and Microsoft Office expert, providing technical support
for entire organization.
Maintained and serviced all PC hardware and printers.
Set up and maintained the Track-It helpdesk and inventory management system for the
organization.
Maintained and serviced AS/400 terminals and their cabling.
Worked as EDI technician handled incoming transactions and order processing through the
ERP system.
Set up and rolled out and maintained Windows NT Servers for the entire organization.
Researched, implemented and maintained a centralized server based antivirus system for all
client computers.
Education
A.A.S in Business Computer Programming
Guilford Technical Community College

3. References
Available on request.