Connie Mitchell has over 20 years of experience in IT, including system administration roles supporting Windows servers from 2008-2012. She has experience imaging, building, and deploying virtual servers using VMware and maintaining Windows servers through tasks like OS patching, virus protection, and documentation. Previously, she worked as a network technology instructor developing curriculum around Windows installation, support, and cabling.

1. Connie Mitchell
Professional Summary
Successful professional with over 20 years of IT experience in the corporate world. Skills range from disaster recovery to desktop and server
support. Good at writing training documentation.
Core Qualifications
Experience
System Administrator
June 2016 – October 2016
Provide server support for Windows 2008 and 2012 virtual servers using VMware 5.5. Maintaining and updating Windows servers
in respect to OS patching, and virus protection. Also keep documentation up to date and train co-workers . Continuously monitor
ticket queue and work tickets in a timely manner and keeping on-call rotation list up to date. I am on the on-call rotation as well.
.
System Administrator
June 2001 to February 2016
Imaged and built Windows 2008 and 2012 physical and virtual servers using vSphere Web Client and or VMware vSphere Client
5.5. Managed approximately 125 templates. Deployed anywhere from 300 to 400 virtual servers a month. Continuously maintained
and updated Windows servers in respect to OS patching, virus protection and HP System management software. Also supported
servers by changing virtual machine hardware specifications such as adding drive space, and editing CPU and memory requirements.
Troubleshooting system problems and identifying and implementing solutions. I worked with customers to keep out dated templates
removed in order to save storage space and lower maintenance. I supported templates and virtual machines globally with locations in
the US, Europe, Asia Pacific, China and Indonesia. I worked with Active Directory on a daily basis. Duties were to add users to
appropriate groups to allow VPN access and add and remove computers. Also keep documentation up to date and trained co-
workers. Continuously monitored ticket queue and worked tickets in a timely manner . Kept on-call rotation list up to date. I was on
the on-call rotation as well.
Network Technology Instructor
June 1999 – May 2001
Duties included the development of the Network Technology class along with the curriculum. The primary focus was to prepare
students to install and support Microsoft Windows and how to run and terminate CAT 5 cabling. Students prepared and studied for
certification by using Sybex study manuals. With the help of instructor lead and hands-on activities students developed the problem
solving skills necessary to install, support and administer a network and computers. They also learned client support skills. Areas of
concentration were Windows NT workstation and Server, Windows NT Enterprise Server, Windows 2000 Professional Server.
Students also learned hardware trouble shooting techniques.
EDUCATION:
66 hours completed towards a Bachelor of Science degree in computer information systems with a minor in data processing.
CERTIFICATIONS:
MCSE, MCP+I, MCP, A+, CNA
ITIL certification in IT service Management – September 14, 2004
SOFTWARE EXPERIENCE:
VMware vSphere Client, Windows 2000-2012 Server/Professional, XP and Windows 7, Symantec Live State Recovery, Backup
Exec, Legato, ArcServe, Quicken, Microsoft Office 97 - 2010 – creation of Access databases, Web page development (HTML)
Mitchell pg. 2
Great Plains Technology Center - 4500 W. Lee Blvd, Lawton, Oklahoma 73501
Supervisor: Clarence Fortney (580-355-6371)
Halliburton Energy Services - 2601 Belt Line Road - Carrollton, Texas 75006
Supervisor: Dennis Simmonds (972) 940-7050
.Integrity
.Complex Problem Solving
.Active Listening
.Process Improvements
.Enthusiastic
.Motivating
.Encouraging
.Determination
345 County Road 2195, Decatur, Texas 76234
Cell: 940-210-0292 – c.mitchell2@icloud.com
HCL Axon - 15 Exchange Pl, Ste 910, Jersey City, NJ 07302-3912
Supervisor: Shanmugasundaram Venkatachalam (262) 309-7874

2. (FrontPage), SpoolLogic, ExamView (On-line test creator software), some Oracle database maintenance experience (running scripts
where required)
REFERENCES:
John Hammond
(580)512-1418 – cell
(580) 353-2352 – home
5002 SE 90th
Lawton, Oklahoma 73505
Dennis Simmonds
(972) 974-7050 – cell
(972) 624-0392 - home
5105 Avery Lane
The Colony, Texas 75056
Angie Averhoff
(817) 343-4291 – Cell
117 County Road 4181
Decatur, Texas 76234