1. August Hayes
Columbia, SC 29229 803-413-0201 Gus.hayes76@gmail.com
Objective:
To obtain a position in information technology where I can continue to develop my skills while contributing
to the success of the company
Education:
ITT Technology Institute, Columbia, SC
A.S. in Network Systems Administration, September 2015
Coursework topics included:
 Basic router configuration
 Client server active directory
 Linux Fedora
 Network cabling
 SQL server data base management
Midlands Technical College, Columbia, SC
A.S. in Automotive Technology, 2002
Additional studies included Telecommunications Systems Management
Coursework topics included:
 Internet configuration
 Router configuration
 Advanced CISCO router configuration
 CISCO troubleshooting
IT Experience:
Nephron Pharmaceuticals, W. Columbia, SC 2015
(Contract) Tier 1 Systems Analyst
 Provide hardware and desktop support to internal employees
 Troubleshoot, diagnose and replace PC hardware and peripheral components
 Add/delete and maintain new users and user profiles on server applications
 Configure and maintain routers and switches
Allsouth Federal Credit Union, Columbia, SC 2015
Computer Specialist (Spring Quarter, Student IT Internship)
 Built and imaged computers; Set up work stations and upgraded PCs
 Troubleshot and resolved computer and laptop issues, independently and within a team
 Installed and uninstalled programs
 Installed, troubleshot and uninstalled peripheral devices
 Worked with MS Active Directory, groups and domains
 Added computers to domain
 Completed inventory of computers and other devices
 Troubleshot end user issues over the phone
 MS Office, Word, Excel, PowerPoint, Visio
Time Warner Cable, Columbia, SC 2007- 2010
Tier III Tech Support
 Troubleshot operating system issues, and peripheral devices
 Troubleshot internet connectivity, speed issues, and modem problems
 Provided technical assistance to co-workers with local area computers
 Provided general help desk information, and billing/account information