1. Mustafa Misri
mstfmisri@yahoo.com
9966971430
Career Objective:
To obtain an interesting and challenging position in a reputed company that will allow me to
use my skills and potentials which I have gained from my diverse experience and define a
comprehensive career development to serve the company.
Brief Exposure:
Overall 3 + Years of Experience in IT Support Management and Service Desk Analyst.
Skill Set:
Server OS : Windows 2003 and 2008
Desktop OS : Windows 2000 environment, XP,
Windows 7 & Windows 8
Services : ADS, DNS, DHCP, IIS.
Mail applications : Outlook 2003, 2007 & 2010
Educational Qualification:
Graduation : B.COM from Anwar Ul-uloom Degree College-2007, Hyderabad.
Intermediate : Intermediate from Anwar Ul-uloom Junior College-2004, Hyderabad.
School : S.S.C from Rosy High school-2002,
Professional Experience 1 :
Company : Magna Infotect.
Client : Vodafone
Designation : Service Desk Analyst.
Place : Bangalore.
Period : 23rd
September 2014 to Till date.
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2. Responsibilities
• Providing support to Internal Employees of Vodafone.
• Providing support on different types of application like Microsoft Office, Adobe, SAP, IE,
iPhone device, Blackberry, Portal Applications Etc.
• Dealing with different kinds of application like TPS, SSPM, Spider and providing support on
the same.
• Handling incoming calls and logging the incident Ticket over the BMC Remedy tool.
• Working on E-mails
• Creating user and computer accounts on the Active Directory, resetting the password
assigned the rights based on company policies.
• Antivirus Installation, maintenance and Updating.
• Trouble shooting the Printer related issues.
• Installation of device drivers over the phone
• Configuration the Network printers.
Professional Experience 2 :
Company : Nityo Infotect.
Client : Dell
Designation : System Engineer
Place : Gachibowli, Hyderabad.
Period : 29th
April 2013 to 27th
January 2014.
Responsibilities
• Installing, Configuring and Managing Laptops and Desktops Systems.
• System Assembling, Installation and up gradation of Operating Systems and their
troubleshooting
• Installation of Operating systems like Windows XP ,Windows 7 & 8,Windows Server
2003/2008 and software’s
• Lotus notes configuration and trouble shooting.
• Outlook configuration and trouble shooting.
• Installation of all kinds of software, patching, upgrading and maintenance of operating system
• Creating user and computer accounts on the Active Directory, resetting the password
assigned the rights based on company policies
• Antivirus Installation, maintenance and Updating.
• Trouble shooting the networking related problems
• Installation of device drivers & hardware components.
• Configuration of Printer, Modem, Scanner, Network printers.
• Coordinating with Dell support services.
• Troubleshooting & maintenance of PCs
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3. Professional Experience 3 :
Company : Primaccess Technologies.
Client : Wipro Technologies
Designation : Senior Desktop Support Management
Place : Gachibowli, Hyderabad.
Period : Oct 2010 to March 2013.
Responsibilities
• Responsible for providing technical support for IT application used by the organization.
• Installation of license & non-license software like, Oracle, Java, SQL, and Operating
system
Like Windows Xp, windows 7, Windows 8, Windows 2003 windows server 2008.
• Providing support for all brands of Desktop Computers & Laptops and Network Printers
and Peripherals.
• Remotely managing client computers by using remote tools like Net meeting and
Remote Desktop.
• All Outlook issues like configuring the mailbox, creating and adding PST to mailbox,
repairing the corrupted PST’s.
• Assembling custom servers, installing and configuring server OS.
• Assisting trainees and resolving their problems.
• Works with vendor support contacts to resolve technical problems with desktop
computing equipment and software.
• Client / Server connectivity troubleshooting.
Projects Handled in WIPRO
MICROSOFT, Ericsson, Aastra, Novartis, Non Nissan.
• Responsible for Installation and configuration of Laptops, Desktops and Network Printers.
• Installing Antivirus in client machines and troubleshooting.
• Adding client machine’s in the domain & providing permissions to user accounts.
• Installing, Configuration and up gradations of all kinds of software’s.
• Creating and managing User accounts and access to Shared folders.
• Troubleshooting Microsoft outlook related issues.
• Administering and Providing Technical Support to the users with all the Technical Issue
i.e. ., Troubleshooting & Configuration of Process related application and OS related Issue.
• Attending day-to-day problems at user end and closing the call within SLA.
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4. Personal Profile:
Name : Mustafa Misri
Father’s Name : Moosa Misri
Date of Birth : 14th
June 1986
Gender : Male
Passport no : G7837842
Place of issue : Hyderabad
Date of issue : 03-03-2008
Date of expiry : 02-03-2018
Martial Status : Married
Languages Known : English and Hindi
Hobbies : Playing cricket & listening to songs
Permanent Address : 20-4-200, Qazi pura,
Hyderabad.
DECLARATION:
I hereby declare that above particulars are true and correct to the best of my knowledge and belief.
Place: Hyderabad
Date:
(Mustafa Misri)
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