1. Personal details
Name MOAMEN MOHAMED
Date of birth: December 26th, 1984.
Phone number: (+20)108538635 (+20)37414182
Languages English Fair Arabic Excellent
Education
B.Sc. Information systems
The pharaonic academy
Professional experience
Company: Giza systems from 2005 until now
Job: Senior IT Service Delivery Specialist
OS: Microsoft Windows XP , Microsoft Windows Vista , Microsoft Windows 7, Microsoft Windows 2000 ,
Microsoft Windows 2003, Microsoft Windows 2008
CertificationProvisional Training
• Comp TIA A+ Hardware, software Training
• Comp TIA Network + Training
• MCITP
• MSDST (MCP) Certification
• SharePoint 2013
Personal Skills
• Strong interpersonal skills for interacting with team members and clients

2. • Strong communication skills
• Organization skills to balance and prioritize work
• Strong analytical and problem solving skills
Technical Skills
• Adminstration microsoft Dynamic AX
• Administration Great plains
• Adminstration webtimesheet
• Adminstration System FixedAssest
• Adminstration shaerpoint 2007 and 2013
• Adminstration backup server
• Provide Shift desktop,laptop network and phone system support for over 500
users in a corporate and manufacturing environment responding to helpdesk calls
and email.
o Records inquiries, provides input on, resolves or directs requests to
appropriate technical area or vendor, tracks status and follows up to ensure
client satisfaction utilizing Magic Service.
o Provide hardware and software break fix support for Windows Vista, XP and
windows 7 workstations and laptops.
o Resolve issues with desktop applications to include Microsoft Office
20032007 and 2010.
• Resolve issues with desktop applications to include Microsoft visio and project
20032007 and 2010
o Installing, upgrading, removing desktop applications.
o Installing network printers, scanners and external storage devices.
o Resolve Ethernet and wireless network connectivity issues to include
remote access utilizing VPN and SSL.
o Imaging and configuring new desktop and laptop computers following
written documentation, utilizing Ghost 8.3 and USMT data migration.
o Managing Windows Active Directory user accounts and security
permissions.
o Maintaining inventory control of hardware and peripherals.
o Resolve requests for phone system moves, new extension and voicemail
accounts and resetting voicemail passwords.
o Provide support for corporate blackberry Good link Message Management
system.
• Good working knowledge of and ability to use all available technical resources Pertaining to
desktop installation, maintenance and troubleshooting.
o Provide hardware and software break fix support for Windows XP,
2000.vista and windows7workstations and laptops.
• Provide break fix support for Windows Server 2000 and 2003 servers
• Installing, upgrading, removing desktop applications
• Installing, upgrading, repairing, and replacing user workstations.
• Responding to desktop support requests

3. • Resolving issues with desktop applications
• Managing Windows Active Directory user accounts and security
permissions
• Performs and monitors server back-ups utilizing backup utilities
• Maintaining inventory control of software and hardware
• Resolving network server issues
• Apply information technology security principles, practices and procedures
to support a Facilities Security Officer (FSO).
• Maintain the Classified Security computing environments. Submit updates
in a timely manner and implement any changes required by the customer
rapidly and correctly.
• Responsible for configuration management of information systems,
ensuring information systems audits are accomplished, ensuring test
equipment is properly sanitized.
• Ensure all IS equipment are properly labelled.
• Conduct or ensure the completion of weekly review of IS audit logs and
reports any anomalies to the ISSM, and the FSO. Monitor and manages the
virus definition updates for all classified IS.
• Assists in government customer inspections.
• Maintain files of all hard copy/printed AIS documentation.
• Monitor monthly virus updates.
• Coordinate all HW/SW changes with the ISSM
•
Skills/Experience (years)
Windows Vista/3
Windows XP/5
Windows 2000/2
Windows 7/ 4
Windows server 2000/8
Windows server 2003/7
Microsoft Office 2003/5
Microsoft Office 2007/8
Microsoft Office 2010/2
Microsoft Project 2003/5
Microsoft Project 2010/2
Microsoft Visio 2003/5 Microsoft Visio 2007/8
Microsoft Visio 2010/2
Adobe/8
Active Directory/3
exchange
Ethernet/5
Wireless/2
Avaya PBX/2
OBJECTIVE
Seeking an IT support position providing end user desktop support, network system
support/administration or configuration, support and maintenance of classified

4. information systems in accordance with NISPOM chapter eight requirements.
Other Skills
• Dynamic, quick learner, passionate about technology and eager to learn.
• Team player: Ability to work in a team and deliver under strict deadlines.
• Good command of English (spoken & written).
• Self Organized.
Target & Job Description:
• Provide First level of Support to users on H/W, S/W and LAN in the form of recorded tickets,
which are monitored and reported.
• Escalation of problems those last more than 24 hours to SPS.
• Proactive Support
• Update all users’ applications with the latest service packs & patches.
• Protect against Virus attacks by regularly updating the Antivirus S/W and scanning all
computers.
• Provide Computer H/W preventive maintenance.
• Administer the installations and upgrade of PC’s, Printers, and LAN.
• Testing new applications and provide recommendations before deploying them.
• Basic Training for IT users and Evaluate Training needs
• Provide Orientation for users on the use of their H/W, S/W and Network accessibility.

5. • Documentation of system configurations & inventory of all desktop hardware & software.
• Tracking & documenting support activities.
• Obtaining hardware/software quotes and processing purchase requisition forms.
Career Objective
I have 8 years experience in computer of technical support experience, and I love my job. I’m
willing to work hard, upgrade myself, and make my contribution to the company I’m employed with.
I’m also a team player, but when there is a need for one man at work, I’m capable of making
decisions of my own and am responsible for them.

6. • Documentation of system configurations & inventory of all desktop hardware & software.
• Tracking & documenting support activities.
• Obtaining hardware/software quotes and processing purchase requisition forms.
Career Objective
I have 8 years experience in computer of technical support experience, and I love my job. I’m
willing to work hard, upgrade myself, and make my contribution to the company I’m employed with.
I’m also a team player, but when there is a need for one man at work, I’m capable of making
decisions of my own and am responsible for them.