This resume is for Ghazanfer Ahmed Ansari, an IT professional based in Dubai with over 10 years of experience in roles such as IT administration, helpdesk support, desktop support, systems administration and network administration. He has extensive skills in areas like IT project management, network management, infrastructure development, systems administration, and implementation and support of technologies like Windows, Active Directory, Exchange Server, and Cisco equipment. He is currently working as an IT admin and helpdesk support professional in Dubai and holds an MBA in IT/MIS as well as professional certifications like MCSE.

1. Ghazanfer Ahmed Ansari
Dubai, United Arab Emirates Email: ghazanferansari@gmail.com
Mobile: + 971 558942373
1
CAREER OBJECTIVE
A highly versatile IT professional with 10 years of extensive experience in designing, and implementing
projects for up to 1500 users with multiple sites, Implement & supporting Network environment, configuring
Cisco core equipments, seeking a challenging profile with opportunity of proficient growth in a dynamic
organization to contribute IT and management skills for the progress of a leading organization.
SKILLS
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 IT Project Management, Network Management, IT Infrastructure Development, System Administration.
 Installation, Administration & Configuration Microsoft-Windows 2K/2003/2008/NT System/Active Directory Administration
 Over 10 year’s of experience in the IT Industry.
 Responsible for System Administration, Software/Hardware Up gradation.
 Implementation, Installation, configuration & Administration of Server Machine..
 Technical Expertise Microsoft Proxy Server 2.0, Microsoft ISA Server, Microsoft Exchange Server, 5.5/Exchange 2000.
 Define & Deploy High Availability and Cost Effective Solutions.
 Define & Deploy Technical Policies and Procedures.
 Implementation of Disaster recovery and business continuity program.
 Project Management skills
PROFESSIONAL EXPERIENCE
IT Admin / Helpdesk Support
Progress Management Consultants Dubai UAE April 2010-Till Date
Working as Admin as well,
 Desktop support, Help desk
 PC trouble shooting and maintenance- desktop support for users on daily basis- Independent handling of PC Installation
and network maintenance- Provide backup for users
 Support of Microsoft Outlook 2003 / 2007 to the employees of the organization.
 Installation and administration of Microsoft technologies including Microsoft XP,
 Microsoft Office and other Microsoft applications through a image.
 Installation, administration and management of anti-virus suites including
 Virus Scan, Kaspersky. etc
 Administration and management of LAN, switches
 Administration and Support of Website related problems & website Updating based on clients requirement if they need
some other dates so I will change dates for that course so they can manage their schedule accordingly.
 Deploy high availability of shared resources like printers, scanners and fax.
Previous Professional Experience:
IT Engineer / Desktop Support
WSP Middle East Dubai UAE ` April 2008- Jan 2009
Key Responsibilities:
 Desktop support, Help desk
 PC trouble shooting and maintenance- Onsite desktop support for users on daily basis- Independent handling of PC
Installation and network maintenance- Provide backup for users
 Support of Microsoft Outlook 2003 to the employees of the organization.
 Installation and administration of Microsoft technologies including Microsoft XP,
 Microsoft Office and other Microsoft applications through a image.
 Installation, administration and management of anti-virus suites including
 Virus Scan, MacAfee. etc
 Administration and management of WAN, switches
 Administration and Support of IT related problems at Site Offices through raising a ticket for issue at web based
application through which responsible person will check that issue.

2. Ghazanfer Ahmed Ansari
Dubai, United Arab Emirates Email: ghazanferansari@gmail.com
Mobile: + 971 558942373
2
 Deploy high availability of shared resources like printers, scanners and fax.
Desktop Support Engineer
Noor Islamic Bank Dubai UAE for Wipro Technologies July 2007- Feb 2008
The company is one of the leading IT firm and Support services providers in the United Arab Emirates.
Key Responsibilities:
 Desktop support, Help desk
 Support of Microsoft Outlook 2003 to the employees of the bank.
 Installation & administration of Microsoft technologies including Microsoft XP, Microsoft Office & Microsoft applications
 Installation, administration and management of anti-virus suites including Virus Scan, Norton. etc
 Administration and management of WAN, switches
 Administration and Support of IT related problems at Branch Side through raising a ticket for issue at web based
application through which responsible person will check that issue.
 Deploy high availability of shared resources like printers, scanners and fax.
System Administrator
City School Jinnah Campus (NCC Education UK) June 2005- June 2007
Key Responsibilities
 Installation and Configuration of Windows 2003 Server, Windows XP.
 Administration and Support of Microsoft Outlook 2003 for administrative staff as well as for student’s Account.
 Administration of Inventory Control system of Campus machines and peripherals for support to IT Co-ordinator.
 Configuration of MS Window XP Clients over Domain base Network.
 Installation and Configuration of Microsoft Internet Security Accelerator client.
 Installation and setting up an Intranet & Internet based application on MS Windows 2003 Server/Windows XP.
 Maintenance of Printer toners and colour cartridges for high availability of resources to NCC teachers as well as
Administrative staff..
 Configuration and Administration of Software Management.
System Administrator
Bakht Business House March 2004 – May 2005
Key Responsibilities
 Analysis of available IT Infrastructure
 Define & Deploy High Availability and Cost Effective Solutions
 Define & Deploy Technical Policies and Procedures
 Design, Test, and propose Disaster Recovery Procedures and Implement the same after the approval.
 Implementation of IT Infrastructure to new Project Sites
 Manage and administer technical environment
 Design and Implement reliable, secure and anytime anywhere communication/ messaging systems.
 Full on-time and on-budget implementations of IT Solutions
 Maintaining inventory for all IT Infrastructure & related assets
 Maintaining Strict Software License Policy
 Analyze requirements and Implement output devices for New Implementation’s
 Develop Strong Project Management, Operations, Support and Team Skills in the Help desk.
 Implementation and Administration of upcoming technologies.

3. Ghazanfer Ahmed Ansari
Dubai, United Arab Emirates Email: ghazanferansari@gmail.com
Mobile: + 971 558942373
3
Network Administrator / Lab incharge
Petrolink Institute of Information Technology & Management Science Oct 2003- Feb 2004
Key Responsibilities
 Network Management Administrating & coordinating the labs and maintaining the peer to peer based network system.
 Conducted the Practical work under the Supervision of Computer instructor.
 Administration of Inventory Control system of Institute machines and peripherals for support to IT Director
 Configuration and Administration of Software Management.
 Responsible for System Administration, Software/Hardware Up gradation.
Network / Hardware Solution Provider
MS Newage Consultants May 2002 –Sep 2003
Key Responsibilities
 Provided consulting services to customers: conversed with customers, evaluated Customer’s needs, then provided and
implemented recommendations / solutions.
 Conducted the installation, setup, configuration, and troubleshooting of wired and wireless networks. Developed internal
documentation for installation,
 Troubleshooting, and repair procedures Evaluated software, hardware, OS's, and Technologies for internal and customer
use- Provided phone, remote, and E-mail Support to commercial and residential service plan customers
EDUCATION
Masters in Business Administration (IT / MIS) in 2004 from University of Sindh Jamshoro. 1st division
Bachelors in Economics in 1999 from University of Sindh Jamshoro 2nd division
Diploma in IT from PITTMAN affiliated with Mehran University of Engineering & Tech: in 2003.
Other Trainings and Certifications:
 Microsoft Certified Systems Engineer (MCSE) Training
 (ITIL) Training (Preparing for ITIL Exam Foundation)
 Red Hat Enterprise Linux System Administration
PERSONAL INFORMATION
Birth Date : 16 November 1978
Gender : Male
Nationality : Pakistani
Visa Status : Residency Visa (Transferable)
Residence Location : Dubai, United Arab Emirates
Marital Status : Married
Languages Known : English, Sindhi, Hindi, Urdu & Arabic